3 Replies Latest reply on Jun 19, 2013 1:33 PM by Tm9hbQn

    Premiere CC crashes when trying to import media files

    Tm9hbQn

      (English is not my first language, please accept my apologize for the vocabulary / grammer mistakes)

       

      Hello,

      Today I downloaded the Adobe Premiere CC from Adobe's cloud service.

       

      Everything worked just fine, until I tried to import certein media files.

      At first I tried to import some mp4 files - they have successfully imported, but later when trying to import files on the same format + AVI / GP3 files, the import failed.

       

      By failed I mean that the software simply crashed... "Windows is trying to find a solution..." on a white screen.

       

      What can I do? I found here a few same questions but no answer was given in any of them...

       

      Thanks in advance

      Noam