1 Reply Latest reply on Jun 19, 2013 2:14 PM by mytaxsite.co.uk

    Photoshop Elements 9 Activation on new computer

    zam1290

      I recently bought a new iMac and installed Photoshop Elements 9. The program is telling me that I have it on two computers already, though I have removed it, and given my old computer away. What now?

        • 1. Re: Photoshop Elements 9 Activation on new computer
          mytaxsite.co.uk Level 6

          zam1290 wrote:

           

          I recently bought a new iMac and installed Photoshop Elements 9. The program is telling me that I have it on two computers already, though I have removed it, and given my old computer away. What now?

           

          Removing only isn't good enough because Adobe Servers need to know that the product has been de-activated.  The usual process is to deactivate the product before removing it.  You can resolve it by going to your friend and re-installing the software again and then going to:

           

          Help >> Deactivate

           

          OK that is one way of doing it.  Another way is to start a chat with friendly Adobe staff.  I suggest go to this link and scroll down to see the button to start conversation!!!!:

           

          <http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html>

           

           

          Explain to them what has actually happened.

           

          G/L