9 Replies Latest reply: Jun 24, 2013 9:19 PM by danocamera2 RSS

    I'm unable to install Photoshop CC:

    danocamera2 Community Member

      When I try to install Photoshop CC, it fails and these are the errors that are encountered

        • 2. Re: I'm unable to install Photoshop CC:
          danocamera2 Community Member

          Oops! I accidentally posted before I was done typing my question! Here are the errors that were encountered:

           

          Exit Code: 34
          Please see specific errors below for troubleshooting. For example,  ERROR: 
          
          -------------------------------------- Summary --------------------------------------
           - 1 fatal error(s), 0 error(s) 
          
          FATAL: Payload 'Camera Profiles Installer_7.4_AdobeCameraRawProfile7.0All 7.0.0.108 {38CE8E2B-ABDF-487F-A606-31D5E75AF8C0}' information not found in Media_db.
          -------------------------------------------------------------------------------------
          

           

          I use a new MacBook Pro running OS X 10.8.4 and I have been using the Creative Cloud for over a year. I successfully downloaded (and I'm able to run) Lightroom 5 which was upgraded from the Beta version.

           

          I have also been unable to update to the new Camera Raw 8.1 (or the release candidate before the official release) and I assume for the same reason.

          • 3. Re: I'm unable to install Photoshop CC:
            danocamera2 Community Member

            Here is the whole log from the link you provided:

             

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Visit http://www.adobe.com/go/loganalyzer/ for more information

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | START - Installer Session

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            06/18/13 01:54:06:056 | [INFO] |  | OOBE | DE |  |  |  | 829939 | RIBS version: 7.0.0.108

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | OSX version: 10.8.4 

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | ::START TIMER:: [Total Timer]

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | CHECK: Single instance running

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | CHECK : Credentials

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Load Deployment File

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | CHECK : Another Native OS installer already running

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Create Required Folders

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Assuming install mode

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Looking up install source path

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Sync Media DB ...

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | ::START TIMER:: [Sync Media DB]

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Pre check media db sync

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | End of Pre check media db sync. Exit code: 0

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | :: END TIMER :: [Sync Media DB] took 517 milliseconds (0.517 seconds) DTR = 15412 KBPS (15.0508 MBPS)

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Ready to initialize session to start with ...

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | ::START TIMER:: [CreatePayloadSession]

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updated source path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC

            06/18/13 01:54:06:059 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {0C6ECBEC-A916-4A84-BF05-ABF16564272C}

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-ko_KR/AdobePhotoshop14-ko_KR.zip

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {1B02650A-D368-456C-A51B-37FF7B4A4B18}

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-tr_TR/AdobePhotoshop14-tr_TR.zip

            06/18/13 01:54:06:060 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {26631DF4-5DFF-4AE5-A105-2F594E71C369}

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-zh_CN/AdobePhotoshop14-zh_CN.zip

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {2696829E-809E-4CCE-871F-AD92F85A9A66}

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeCSXSExtensions4-mul/AdobeCSXSExtensions4-mul.zip

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {26ED6D3B-BF38-4C8E-9862-2E6994A36E30}

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-zh_TW/AdobePhotoshop14-zh_TW.zip

            06/18/13 01:54:06:061 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47}

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeFontsRequired-mul/AdobeFontsRequired-mul.zip

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {2D72FBE1-FEB7-4F4C-B0A6-E3345FFCB620}

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-sv_SE/AdobePhotoshop14-sv_SE.zip

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {2D99B50E-431D-4AA8-85C1-172A6F8BCF09}

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-Driver/AdobePhotoshop14-Driver.zip

            06/18/13 01:54:06:062 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {3E7FC757-D497-4C89-A935-7D38E2164E85}

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeCameraRaw8.0All/AdobeCameraRaw8.0All.zip

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {448CC870-8BDA-4B8D-8C4A-D915E18212EA}

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-es_ES/AdobePhotoshop14-es_ES.zip

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {4574D206-D61E-4555-B146-A16B01985E0B}

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeFontsRecommended-mul/AdobeFontsRecommended-mul.zip

            06/18/13 01:54:06:063 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {4ADE8BF8-CF66-433A-B5BF-6C8FC7FE362E}

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-pt_BR/AdobePhotoshop14-pt_BR.zip

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {4F884B38-14F6-4EB1-899A-7074526D8690}

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-en_IL/AdobePhotoshop14-en_IL.zip

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {52D57F95-000A-4922-BB31-C6A936F4FD7D}

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorJA_Recommended5_0-mul/AdobeColorJA_Recommended5_0-mul.zip

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {566E51CD-0BCA-4A2A-8BA0-CE263E1C83B2}

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-it_IT/AdobePhotoshop14-it_IT.zip

            06/18/13 01:54:06:064 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeCameraRawProfile8.0All/AdobeCameraRawProfile8.0All.zip

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {5C5D62C9-91C6-415E-857E-9130C0F52C66}

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorPhotoshop5_0-mul/AdobeColorPhotoshop5_0-mul.zip

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {5F816B76-62F3-41C9-B651-27F49F25F50B}

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeCSXSInfrastructure4-mul/AdobeCSXSInfrastructure4-mul.zip

            06/18/13 01:54:06:065 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {5FC90BAA-F77B-452A-B4C8-F5C6EDC6341F}

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-cs_CZ/AdobePhotoshop14-cs_CZ.zip

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {60FCEDFA-3BBF-42F1-B164-5EDE25A35FA8}

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-ru_RU/AdobePhotoshop14-ru_RU.zip

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {68E8B0ED-1FA1-4218-A718-C11822134D07}

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-hu_HU/AdobePhotoshop14-hu_HU.zip

            06/18/13 01:54:06:066 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {6CDDEA30-DF26-43AB-BB18-18F0EC27F828}

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-pl_PL/AdobePhotoshop14-pl_PL.zip

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {6E6ECFC9-FE3D-4314-B937-7E25A7862899}

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeAPE3.4-mul/AdobeAPE3.4-mul.zip

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {72405B80-A3DD-4BB2-A8C4-A90BC7BA50FF}

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorNA_ExtraSettings5_0-mul/AdobeColorNA_ExtraSettings5_0-mul.zip

            06/18/13 01:54:06:067 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {75DEBB3E-D278-4A41-8F58-6AE171E3CDA0}

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-da_DK/AdobePhotoshop14-da_DK.zip

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {7E76327E-86FB-4788-83C3-8B86F66C5F73}

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-Support/AdobePhotoshop14-Support.zip

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {8005AFC3-95C7-4DF8-89EF-3DEBF511E5E4}

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-nb_NO/AdobePhotoshop14-nb_NO.zip

            06/18/13 01:54:06:068 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {808A40C2-2E07-4691-8D0E-5237DDD14B31}

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-es_MX/AdobePhotoshop14-es_MX.zip

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {824E5C3D-480B-4DC6-89BE-BD788A0BB976}

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-fr_FR/AdobePhotoshop14-fr_FR.zip

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {84901376-1C55-4BD3-AD2C-F9BDB4449DAC}

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.dmg

            06/18/13 01:54:06:069 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {890EB79D-82CC-4118-A6D5-6255D4DA87B4}

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-en_AE/AdobePhotoshop14-en_AE.zip

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {966582B6-D303-426E-9506-EC297D70121A}

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-de_DE/AdobePhotoshop14-de_DE.zip

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {9B2D2F90-4229-4757-8D9E-F1FF010E1BD4}

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-en_GB/AdobePhotoshop14-en_GB.zip

            06/18/13 01:54:06:070 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {9D7546CB-4B24-4ADF-845A-6810758CFFAA}

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-uk_UA/AdobePhotoshop14-uk_UA.zip

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {9E9EB9FD-FDE8-487A-A41C-7713DA91AC89}

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorEU_Recommended5_0-mul/AdobeColorEU_Recommended5_0-mul.zip

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {A032EB9D-B6EB-45BF-9F15-83B0755DC9AB}

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorJA_ExtraSettings5_0-mul/AdobeColorJA_ExtraSettings5_0-mul.zip

            06/18/13 01:54:06:071 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016}

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-Core/AdobePhotoshop14-Core.zip

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {AB955DCF-69CD-4840-B7FB-F318CDD0AE44}

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorNA_Recommended5_0-mul/AdobeColorNA_Recommended5_0-mul.zip

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {B18C59EF-4209-4EEE-B202-B8C611480643}

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeDynamiclinkSupport7All/AdobeDynamiclinkSupport7All.zip

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {C4196275-B11A-40A1-8727-3C145C8F7D95}

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorCommonSetCMYK5_0-mul/AdobeColorCommonSetCMYK5_0-mul.zip

            06/18/13 01:54:06:072 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {C8DEBB29-3EB0-4B97-B652-4DE482B111BC}

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorCommonSetRGB5_0-mul/AdobeColorCommonSetRGB5_0-mul.zip

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {CC216B21-ACC2-43F6-9306-55DEC8E74684}

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-fr_MA/AdobePhotoshop14-fr_MA.zip

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {CE9B1B00-0421-4701-9698-1C14646D6D94}

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeVideoProfilesCS5_0-mul/AdobeVideoProfilesCS5_0-mul.zip

            06/18/13 01:54:06:073 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {CF4C4DD4-BC13-4691-9D36-E7E41F44BAD6}

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-en_US/AdobePhotoshop14-en_US.zip

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {CF99DDC8-8BF9-4BBE-AAC1-BC9109EA20D5}

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-nl_NL/AdobePhotoshop14-nl_NL.zip

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {D439B669-79D3-4D47-8EE2-46FC3081DC32}

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-fr_CA/AdobePhotoshop14-fr_CA.zip

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {D6A3BEA9-7551-482D-B8E6-2ECCD627F557}

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/ShareOnBehance1-mul/ShareOnBehance1-mul.zip

            06/18/13 01:54:06:074 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {D798DB87-E1D3-4271-839C-0ADF8C76944E}

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePDFSettings10-ja_JP/AdobePDFSettings10-ja_JP.dmg

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {D7C4222E-11BE-4B76-90D5-2F3F197DFDB7}

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-ja_JP/AdobePhotoshop14-ja_JP.zip

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {DBF92E71-A8E3-494C-8792-2F78B74BEF3E}

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePDFSettings12-ja_JP/AdobePDFSettings12-ja_JP.zip

            06/18/13 01:54:06:075 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {E1B6F9A8-6E89-421D-8E04-8EB9766551D0}

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePhotoshop14-fi_FI/AdobePhotoshop14-fi_FI.zip

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {F3306594-3BAA-4FA5-86C2-597278F5674E}

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobePDFSettings12-mul/AdobePDFSettings12-mul.zip

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {F5ED8725-610C-4837-8102-98A3870B538F}

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeDynamicLinkMediaServer7All/AdobeDynamicLinkMediaServer7All.zip

            06/18/13 01:54:06:076 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Updating media info for: {F6DED2DA-1D20-497E-8810-E745B45DCD28}

            06/18/13 01:54:06:077 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC

            06/18/13 01:54:06:077 | [INFO] |  | OOBE | DE |  |  |  | 829939 |   Path: /private/tmp/08EE6320-38C9-4036-B2BC-021A3D64234E/Photoshop_14_LS20/Adobe Photoshop CC/payloads/AdobeColorEU_ExtraSettings5_0-mul/AdobeColorEU_ExtraSettings5_0-mul.zip

            06/18/13 01:54:06:077 | [INFO] |  | OOBE | DE |  |  |  | 829939 | --------------------  END  - Updating Media Sources -  END  --------------------

            06/18/13 01:54:06:094 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Supported RIBS version range: [0.0.0.0,7.0.0.108]

            06/18/13 01:54:06:094 | [INFO] |  | OOBE | DE |  |  |  | 829939 | ----------------- CreatePayloadSession: machine is x86 ---------------

            06/18/13 01:54:06:903 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Setting ignore refcount for 'Camera Profiles Installer 7.0.0.0 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' getting upgraded by 'Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}'

            06/18/13 01:54:06:904 | [FATAL] |  | OOBE | DE |  |  |  | 829939 | Payload 'Camera Profiles Installer_7.4_AdobeCameraRawProfile7.0All 7.0.0.108 {38CE8E2B-ABDF-487F-A606-31D5E75AF8C0}' information not found in Media_db.

            06/18/13 01:54:06:904 | [INFO] |  | OOBE | DE |  |  |  | 829939 | :: END TIMER :: [Total Timer] took 1889 milliseconds (1.889 seconds) DTR = 4235.04 KBPS (4.13579 MBPS)

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | -------------------------------------- Summary --------------------------------------

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 |  - 1 fatal error(s), 0 error(s)

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | OSX version: 10.8.4 

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 |

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | FATAL: Payload 'Camera Profiles Installer_7.4_AdobeCameraRawProfile7.0All 7.0.0.108 {38CE8E2B-ABDF-487F-A606-31D5E75AF8C0}' information not found in Media_db.

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 |

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Please search the above error string(s) to find when the error occurred.

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | These errors resulted in installer Exit Code mentioned below.

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | -------------------------------------------------------------------------------------

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 |

            06/18/13 01:54:07:905 | [INFO] |  | OOBE | DE |  |  |  | 829939 | Exit Code: 34 - Payload information not found in Media_db.

            06/18/13 01:54:07:906 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            06/18/13 01:54:07:906 | [INFO] |  | OOBE | DE |  |  |  | 829939 | END - Installer Session

            06/18/13 01:54:07:906 | [INFO] |  | OOBE | DE |  |  |  | 829939 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            • 4. Re: I'm unable to install Photoshop CC:
              kglad CommunityMVP

              run the cc cleaner (http://www.adobe.com/support/contact/cscleanertool.html), restart you computer and then reinstall ps cc.

              • 5. Re: I'm unable to install Photoshop CC:
                Lee_Ann_H Adobe Employee

                Hi danocamera2, once you've run the CC Cleaner you might find this FAQ on Upgrading to Photoshop CC handy: http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html#plugi ns

                Let us know if you're still having an issue.

                • 6. Re: I'm unable to install Photoshop CC:
                  danocamera2 Community Member

                  I ran the CC Cleaner and restarted my computer but Photoshop CC still fails to install and I get the same message. My copy of Photoshop CS6 is now missing so I can't use the that either.

                   

                  I need Photoshop for work tomorrow (I really need it this evening so that I can get some stuff done.)

                   

                  What can I do? Is there any way I can at least redownload Photoshop CS6?

                  • 7. Re: I'm unable to install Photoshop CC:
                    Sumit Singh Employee Hosts

                    Apologies for inconvenience however you can download and install Photoshop CS6 with the help of steps

                    given in the following knowledge base article.

                     

                    http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

                     

                    If you also face problem in download and install of Photoshop CS6 trough Creative Cloud Desktop app then please find the

                    direct download link for Photoshop CS6 to download.

                     

                    You must be on a trial download page to use the links, otherwise you get an error message.

                    For example, load the following page: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us before pasting the link into the address bar.

                     

                    Windows
                    http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z
                    http://trials2.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.exe


                    Mac
                    http://trials2.adobe.com/AdobeProducts/PHSP/13/osx10/Photoshop_13_LS16.dmg

                    • 8. Re: I'm unable to install Photoshop CC:
                      danocamera2 Community Member

                      Thank you SO much!!!

                       

                      Does anybody have any ideas for remedying the missing info in my Media_db so that I can get Photoshop CC and Camera Raw 8.1 to install on my computer?

                       

                      I saw in these forums how some people said that renaming the 'caps' folder and the 'PCF' folder helped them with Exit Code: 34 errors but they were all on Windows and I'm on Mac. Would this help me and where would I find them if it would?

                      • 9. Re: I'm unable to install Photoshop CC:
                        danocamera2 Community Member

                        Now when I try to install Photoshop CS6, I get the same error message that I was getting when I tried to install Photoshop CC! Could there be something wrong with my Camera Raw installation?