7 Replies Latest reply on Jun 20, 2013 5:54 AM by barbara.seddon

    Opening webhelp from the application opens a spasmodic HTTP error message

    barbara.seddon Level 1

      Hi,

       

      I have supplied a context-sensitive webhelp project (produced in RoboHelp 10) to a browser-based application. There is a spasmodic problem when opening topics: an HTTP error message is displayed instead of the topic.

       

      If you then click the browser Back button, it scrolls back to open the topic correctly.

       

      There is no apparent logic to when the error message is displayed. For example, if you were to close the topic that had originally triggered the error and then reopen it, the error does not occur.

       

      Our developers have been unable to resolve the problem as the log files generated by the application in which the webhelp is embedded are not cataloguing the error.

       

      Details of the error are:

       

      HTTP error message.gif