Dang. It looks like we may still be seeing some systems that experience this issue. I'll send your crash log to the engineer looking into this issue, but in the meantime, I believe steps 2 or 3 from http://helpx.adobe.com/audition/kb/audition-cs6-crashes-launch.html will resolve the issue and allow Audition to launch.
The problem seems to be certain system fonts getting replaced at some point in the past by another application, Office for example, but some metadata about the font not being updated which invokes an issue with our graphics acceleration library. It's not clear yet why this is an issue since the problem often solves itself after uninstalling and reinstalling the offending font.
You are correct. Step 2 in the link you provided put me in business. Genius!
Thanks so much,
Dang indeed! I'm having this same Audition crash on launch issue. For me it's Adobe Audition CC 6.0x732 on MacOS 10.8.4 - It will start under Mac "Safe Mode".
I tried all the suggestions outlined above with no success. Any ideas?
Can you send your OS X crash log to email@example.com ? You can get this crash log by launching Applications/Utilities/Console.app and opening User Diagnostic Reports. Drag the most recent Audition report to an email.
I'm having the exact same issue with Audition CC & CS6. Both were working fine until yesterday when was prompted to update my Creative Cloud app and then downloaded/installed After Effects CC. Audition stalls @ "Initializing Required Application Support". Audition opens fine in safe boot mode. I've repaired permissions & unistalled After Effects. System: Mac Pro 3.1/8G Ram/10.8.2. Note: Audition CC opens fine on my MacBook Pro that was not updated yesterday. Had to finish a project in Pro Tools after an hour of screwing around last night.
I just updated AE CC on my Macbook and Audition still launches. When Audition stalls, does it eventually crash or will it sit there as long as you let it? If you launch Applications/Utilities/Acitvity Monitor.app and look at the Audition process, is it using CPU while stalled, or is it at 0%? If you launch Audition and hold down the SHIFT key, does that make any difference?
Thanks for your reply. On one occassion it eventually opened but on the others it stalls and crashes (Audition CC Not Repsonding in Activity Monitor). And yes I tried launching w/Shift key to disable pref's but it made no difference. Can I trash everything in the Preferences folders? Otherwise, I will try complete uninstall & re-install. Any other known conflicts?
The next step would be to delete or move the preferences folder and see if that makes a difference. From your description, I would not expect it to solve the problem, but let's rule it out.
Open Finder, click Go in the menu bar, hold down OPTION (to display hidden folders) and select Library. Then navigate to Preferences/Adobe/Audition/ and rename or delete the "6.0" folder. Then launch Audition.
Since you say it launched once, that's surprising. Did it launch after a long delay, or did it appear to launch perfectly normally? If you restart OS X and launch Audition first, does that work fine? What if you launch After Effects or Premiere first?
After you wipe the preferences and launch, if it fails, go back to the newly generated "6.0" folder, open the "logs" folder inside and send me the Audition-Log.txt file to firstname.lastname@example.org It should provide a bit more information about what step it's stalling on.
I'm having a similar problem inserting a file into a multi-track session with Audition CC. I updated it several days ago. It now crashes when I drop the file into the track.
Tried deleting Pref's but it didn't fix the problem. Unistall/Re-installed Au but still wouldn't launch. Did the copy Debug Database.txt file trick & it launched but now crashes whenever I do anything like set Preferences. Sending crash logs. Very frustrating. This is the second time I've had major issues with Au...it's a great program when it works but it just doesn't work on my Mac Pro system.
I'm having the same problem -- AU CC crashes on start up. I don't even see the splash screen. Happens every time. AU CS6 works fine. So I uninstalled Audition CC, and am now trying to reinstall. (This is on OSX 10.8.5)
Buy when I log in to the CC website and attempt to download, the CC menu opens and nothing else happens. In the CC menu, AU CC is present with the tag, "up to date" But it doesn't exist in the applications folder. It can't reinstall because it incorrectly believes that it's already installed. So I can't try the other suggestions in this thread.
Any suggestions? Thanks in advance.
Answering my own question -- a restart fixed it. The CC Menu now shows that Audition is not installed, which is correct. Now I'll see if a reinstall solves the problem, or whether I need to use some of the other tips in this thread.
Step 2 in this file worked for me -- http://helpx.adobe.com/audition/kb/audition-cs6-crashes-launch.html
With the caveat that my problem was with version 6, so I had to delete the contents of the 6.0 folder, not the 5.0 folder mentioned in the file above.
Thanks for the follow-ups and confirmation that you're up and running.
On windows I think the correct path is: C:\Users\xxxx\AppData\Roaming\Adobe\Audition
But operation doesn't work for me