18 Replies Latest reply on Jul 11, 2013 1:46 AM by Baniita

    CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...

    Baniita Level 1

      I've tried everything I can think of, anyway. (Wouldn't fit in the title) Pardon my nubbishness in advance. Sorry, I've been searching for the answer for two days (on and off) for a solution, but to no avail.


      So I was using CS5.1 for a while with no problems. Everything went well until one day it gave me an error on hardware acceleration. All it did was give me a scrubby zoom. I spent a few days researching it and eventually gave up on finding a solution.


      So I thought I'd try out CS6, to see if it fixed anything. It doesn't. It's worse, even. It crashes randomly at various actions (like switching tools, changing layers, saving), and it crashes without fail if I use liquefy or transform a layer and then try to duplicate it (I'm just trying to make a gif, darnit!) If I'm just drawing and erasing and using undo, it doesn't crash as much. Scrubby zoom is still a problem.


      My driver is up to date according to the HP website:
      Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:, 78.05M
      It's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.
      The driver is compatible with OpenGL.


      I also tried this driver, but apparently it's not compatible.


      Additional info/things I've tried:

      Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHz
      RAM: 4GB
      System type: 64-bit

      No third-party plug-ins.

      60% memory available to Photoshop.

      Photoshop is updated to the latest version.
      Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL)

      GPU support option is greyed out, so it's already turned off.


      When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working".

      Then the details afterwards note "files that help describe the problem", which include...


      The C:\Users\Bani\AppData\Local\Temp\WER7781.tmp.WERInternalMetadata.xml file, which states:


      <Build>7601 Service Pack 1
      <Product>(0x1): Windows 7 Ultimate
      <Flavor>Multiprocessor  Free






      <SystemProductName>HP Pavilion dm4 Notebook PC


      The C:\Users\Bani\AppData\Local\Temp\WER9D1B.tp.appcompat.txt is on pastebin here: http://pastebin.com/vHP9U6Rk


      So I looked up other issues regarding "aticfx64.dll", and nothing helps. The most similar thread I could fine was http://forums.adobe.com/message/5149760, but I don't have anything related to ATI, so it doesn't help. > _< Everything was working fine before, so I don't know why this happened.


      Please help. ; ^; I always try to figure it out on my own before I ask for help, but I'm totally stumped. If you need any additional info, please tell me. I'll try to get it (if I know how to access it). I'll keep searching for answers.


      My last options are either to downgrade again, or to upgrade my video card, but I have no idea where to start! I don't know what kind of video card I need.

        • 1. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
          PECourtejoie Adobe Community Professional

          Hello, could you also paste the contents of Help>system info... ?

          • 2. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
            Level 7

            Your ATI/AMD video card driver has a bug.

            If installing the latest driver from AMD's website doesn't solve it - then you need to contact AMD and get their help to figure out what is wrong with their driver software.

            • 3. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
              Curt Y Level 7

              You are crashing on the ATI driver, yet you say you had updated the Intel card.  Update the ATI driver from ATI website.  Should be catalyst 13.4


              PS does not like 2 dissimilar cards so you should disable the intel card.

              • 4. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                Baniita Level 1

                Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                Operating System: Windows 7 64-bit

                Version: 6.1

                System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                Physical processor count: 2

                Logical processor count: 4

                Processor speed: 2394 MHz

                Built-in memory: 3894 MB

                Free memory: 1415 MB

                Memory available to Photoshop: 3285 MB

                Memory used by Photoshop: 61 %

                Image tile size: 128K

                Image cache levels: 4

                Photoshop crashed on 21/06/2013 at 4:16:59 AM (GetImageViewResourceSharingGLContext)

                The GPU Sniffer crashed on 22/06/2013 at 12:28:34 AM

                Display: 1

                Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

                No video card detected

                Serial number: Tryout Version

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                Temporary file path: C:\Users\Bani\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 465.7G, 55.8G free

                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                Additional Plug-ins folder: not set


                Installed components:

                   A3DLIBS.dll   A3DLIB Dynamic Link Library  

                   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                   AdobePIP.dll   Adobe Product Improvement Program  

                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                   adobe_caps.dll   Adobe CAPS   6,0,29,0  

                   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                   aif_core.dll   AIF   3.0   62.490293

                   aif_ocl.dll   AIF   3.0   62.490293

                   aif_ogl.dll   AIF   3.0   62.490293

                   amtlib.dll   AMTLib (64 Bit) (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                   boost_date_time.dll   DVA Product   6.0.0  

                   boost_signals.dll   DVA Product   6.0.0  

                   boost_system.dll   DVA Product   6.0.0  

                   boost_threads.dll   DVA Product   6.0.0  

                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                   CIT.dll   Adobe CIT

                   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                   data_flow.dll   AIF   3.0   62.490293

                   dvaaudiodevice.dll   DVA Product   6.0.0  

                   dvacore.dll   DVA Product   6.0.0  

                   dvamarshal.dll   DVA Product   6.0.0  

                   dvamediatypes.dll   DVA Product   6.0.0  

                   dvaplayer.dll   DVA Product   6.0.0  

                   dvatransport.dll   DVA Product   6.0.0  

                   dvaunittesting.dll   DVA Product   6.0.0  

                   dynamiclink.dll   DVA Product   6.0.0  

                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                   filter_graph.dll   AIF   3.0   62.490293

                   hydra_filters.dll   AIF   3.0   62.490293

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   image_compiler.dll   AIF   3.0   62.490293

                   image_flow.dll   AIF   3.0   62.490293

                   image_runtime.dll   AIF   3.0   62.490293

                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                   LogSession.dll   LogSession  

                   mediacoreif.dll   DVA Product   6.0.0  

                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   pdfsettings.dll   Adobe PDFSettings   1.04  

                   Photoshop.dll   Adobe Photoshop CS6   CS6  

                   Plugin.dll   Adobe Photoshop CS6   CS6  

                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)  

                   PSArt.dll   Adobe Photoshop CS6   CS6  

                   PSViews.dll   Adobe Photoshop CS6   CS6  

                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   TfFontMgr.dll   FontMgr  

                   TfKernel.dll   Kernel  

                   TFKGEOM.dll   Kernel Geom  

                   TFUGEOM.dll   Adobe, UGeom©  

                   updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                   wu3d.dll   U3D Writer  



                Required plug-ins:


                   3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Accented Edges 13.0

                   Adaptive Wide Angle 13.0

                   ADM 3.11x01

                   Angled Strokes 13.0

                   Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Bas Relief 13.0

                   BMP 13.0

                   Camera Raw 7.0

                   Chalk & Charcoal 13.0

                   Charcoal 13.0

                   Chrome 13.0

                   Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Color Halftone 13.0

                   Colored Pencil 13.0

                   CompuServe GIF 13.0

                   Conté Crayon 13.0

                   Craquelure 13.0

                   Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Crop and Straighten Photos Filter 13.0

                   Crosshatch 13.0

                   Crystallize 13.0

                   Cutout 13.0

                   Dark Strokes 13.0

                   De-Interlace 13.0

                   Dicom 13.0

                   Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Diffuse Glow 13.0

                   Displace 13.0

                   Dry Brush 13.0

                   Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Embed Watermark 4.0

                   Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Extrude 13.0

                   FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Fibers 13.0

                   Film Grain 13.0

                   Filter Gallery 13.0

                   Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Fresco 13.0

                   Glass 13.0

                   Glowing Edges 13.0

                   Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Grain 13.0

                   Graphic Pen 13.0

                   Halftone Pattern 13.0

                   HDRMergeUI 13.0

                   IFF Format 13.0

                   Ink Outlines 13.0

                   JPEG 2000 13.0

                   Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Lens Blur 13.0

                   Lens Correction 13.0

                   Lens Flare 13.0

                   Liquify 13.0

                   Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mezzotint 13.0

                   Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Mosaic Tiles 13.0

                   Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Neon Glow 13.0

                   Note Paper 13.0

                   NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Ocean Ripple 13.0

                   Oil Paint 13.0

                   OpenEXR 13.0

                   Paint Daubs 13.0

                   Palette Knife 13.0

                   Patchwork 13.0

                   Paths to Illustrator 13.0

                   PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Photocopy 13.0

                   Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Pinch 13.0

                   Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Plaster 13.0

                   Plastic Wrap 13.0

                   PNG 13.0

                   Pointillize 13.0

                   Polar Coordinates 13.0

                   Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Poster Edges 13.0

                   Radial Blur 13.0

                   Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Read Watermark 4.0

                   Reticulation 13.0

                   Ripple 13.0

                   Rough Pastels 13.0

                   Save for Web 13.0

                   ScriptingSupport 13.0

                   Shear 13.0

                   Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Smart Blur 13.0

                   Smudge Stick 13.0

                   Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Spatter 13.0

                   Spherize 13.0

                   Sponge 13.0

                   Sprayed Strokes 13.0

                   Stained Glass 13.0

                   Stamp 13.0

                   Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Sumi-e 13.0

                   Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Targa 13.0

                   Texturizer 13.0

                   Tiles 13.0

                   Torn Edges 13.0

                   Twirl 13.0

                   U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Underpainting 13.0

                   Vanishing Point 13.0

                   Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Water Paper 13.0

                   Watercolor 13.0

                   Wave 13.0

                   Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   Wind 13.0

                   Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                   ZigZag 13.0


                Optional and third party plug-ins: NONE


                Plug-ins that failed to load: NONE


                   Mini Bridge


                Installed TWAIN devices: NONE

                • 5. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                  Baniita Level 1

                  I don't understand. What ATI/AMD card? My card is Intel, isn't it? D: Am I mistaken?


                  Sorry, noob... Sigh.

                  • 6. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                    Baniita Level 1

                    I went to the ATI/AMD website and downloaded the driver autodetect. "We were unable to find your product or OS"


                    Graphics hardware: 0x8086 - 0x46 UNKNOWN


                    So I tried the driver from the HP website, with Intel driver disabled. It doesn't do anything, and my resolution stays at the lowest. It says it installed correctly, and yet when I try to uninstall it, it says it's not installed.


                    I called HP. They charge. So no help there.

                    • 7. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                      Level 7

                      You are crashing in an ATI/AMD dll, so I'd guess you do have an ATI/AMD GPU.

                      • 8. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                        Curt Y Level 7

                        In the first screen dump you have the line <Parameter3>aticfx64.dll which is the ATI driver.


                        You say you are using an Intel onboard GPU chip.


                        On the last screen dump you have a line No Video Card Detected.  So something is all messed up with your system and you need to get that straightened out first.


                        Go the the OS command center and run a diagnostic on the video card to see it it is installed or working.

                        • 9. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                          Baniita Level 1

                          The driver autodetect doesn't find anything for me to download, and can't identify my driver. Is there any way I can find out my GPU?

                          • 10. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                            Baniita Level 1

                            I googled a bit, but I can't seem to find instructions on diagnosing the video card. Would you mind telling me how to, while I keep searching? ^ _^)"


                            It probably changed around because I've been fiddling around with the drivers. I'm still trying to figure out the problem, after all...

                            • 11. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                              Curt Y Level 7

                              click start open control panel/hardware and sound/devices and printers.  Open Device Manager and you should be able to see the GPU and driver.

                              • 12. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                Baniita Level 1

                                Only the Intel one is ever listed in the device manager, even if I install the AMD driver. :C That Intel one always says it's working properly.

                                • 13. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                  Baniita Level 1

                                  I did a bit of fliddling around with the device manager to show hidden drivers.


                                  Display adapters

                                  > AMD Radeon(TM) HD 6520G
                                      - Driver version: 8.861.1.4000 (03//08/2011)

                                      - Currently, this hardware device is not connected to the computer. (Code 45)

                                       To fix this problem, reconnect this hardware device to the computer.

                                  > Intel(R) HD Graphics
                                      - This device is working properly.

                                  > Standard VGA Graphics Adapter (device not connected, etc)


                                  Disabling Intel HD Graphics doesn't do anything.


                                  edit: I'm going to uninstall the AMD driver and reinstall it to see if it works.




                                  Are these safe to uninstall? They may be the conflicting drivers from when I kept trying to install that AMD driver.

                                  • 14. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                    Curt Y Level 7

                                    This says the AMD is not connected.  Shut off computer and disconnect plugin then take off side and look inside case.  Ground yourself to frame before touching anything.  Vacuum or blow air to get rid of dust.  Wiggle and push hard on video card to make sure it is seated in connector.  It may have not been installed correctly or heat has worked it loose.


                                    Start up computer and see if you have card recognized.  If not it may be bad.  If recognized put back on sides and see how PS works.

                                    • 15. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                      Hudechrome Level 2

                                      No, don't uninstall unless you intend or are comfortable with starting from or near scratch.


                                      In device manager, do you see any "Yellow Bangs", a small yellow triangle with an exclamation point next to any devices? They indicate missing drivers, usually. Click on one if you have it and see what it says.

                                      • 16. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                        Baniita Level 1

                                        I attempted to open up my computer, but I couldn't get past my harddrive and network card. > _< I don't have the proper screwdrivers.


                                        In the info, it only specifies one graphics card.

                                        • 17. Re: CS5/6 Driver Error leads to constant crash in CS6. I've tried everything...
                                          Baniita Level 1

                                          No, no yellow triangles.


                                          I'm making a restore point and then deleting those extra drivers and reinstalling it.


                                          edit: After reinstalling, it still says "Installation complete (warnings occured during installation). View log for details." But there's no error messages in the log. That's just the installation manager, apparently? And then the ATISetup doesn't work. Apparently ATI hardware wasn't detected.


                                          Also, it seems like my video card isn't removable, so I don't think that's the issue. Unless the solder wore off... Ugh, I don't even want to think about that.