I've tried everything I can think of, anyway. (Wouldn't fit in the title) Pardon my nubbishness in advance. Sorry, I've been searching for the answer for two days (on and off) for a solution, but to no avail.
So I was using CS5.1 for a while with no problems. Everything went well until one day it gave me an error on hardware acceleration. All it did was give me a scrubby zoom. I spent a few days researching it and eventually gave up on finding a solution.
So I thought I'd try out CS6, to see if it fixed anything. It doesn't. It's worse, even. It crashes randomly at various actions (like switching tools, changing layers, saving), and it crashes without fail if I use liquefy or transform a layer and then try to duplicate it (I'm just trying to make a gif, darnit!) If I'm just drawing and erasing and using undo, it doesn't crash as much. Scrubby zoom is still a problem.
My driver is up to date according to the HP website:
Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:126.96.36.1999, 78.05M
It's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.
The driver is compatible with OpenGL.
I also tried this driver, but apparently it's not compatible.
Additional info/things I've tried:
Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHz
System type: 64-bit
No third-party plug-ins.
60% memory available to Photoshop.
Photoshop is updated to the latest version.
Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL)
GPU support option is greyed out, so it's already turned off.
When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working".
Then the details afterwards note "files that help describe the problem", which include...
The C:\Users\Bani\AppData\Local\Temp\WER7781.tmp.WERInternalMetadata.xml file, which states:
<Build>7601 Service Pack 1
<Product>(0x1): Windows 7 Ultimate
<SystemProductName>HP Pavilion dm4 Notebook PC
The C:\Users\Bani\AppData\Local\Temp\WER9D1B.tp.appcompat.txt is on pastebin here: http://pastebin.com/vHP9U6Rk
So I looked up other issues regarding "aticfx64.dll", and nothing helps. The most similar thread I could fine was http://forums.adobe.com/message/5149760, but I don't have anything related to ATI, so it doesn't help. > _< Everything was working fine before, so I don't know why this happened.
Please help. ; ^; I always try to figure it out on my own before I ask for help, but I'm totally stumped. If you need any additional info, please tell me. I'll try to get it (if I know how to access it). I'll keep searching for answers.
My last options are either to downgrade again, or to upgrade my video card, but I have no idea where to start! I don't know what kind of video card I need.