19 Replies Latest reply: Aug 7, 2013 12:56 PM by Todd_Kopriva RSS

    AE CC doesn't import Mov Files.  Apple Prores / Animation Codec

    FrankyFrame Community Member

      hallo,

       

      After Effects doesn't import my Prores / Animation Codec Files.

      at very first it did not work and the message appeared: "after effects error: file "xxx.mov" cannot be imported - this "moov" file is damaged or unsupported. "

      Then i restarted AE and my computer a few times and suddenly it worked. but after closing AE again, AE does the same error.  It does not work even with its own rendered Files from CC!!

       

      I have considered to use only files i know they have worked in the past.

      i also asked some freelancers to open it. and yes they confirm it works on CS 5, CS 6.

      also

       

       

       

       

       

       

       

       

       

      System:

      iMac, 27-inch, Late 2012

      Prozessor  3,4 GHz Intel Core i7

      Speicher  16 GB 1600 MHz DDR3

      Grafikkarte  NVIDIA GeForce GTX 680MX 2048 MB

      Software  OS X 10.8.4 (12E55)

        • 1. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
          Todd_Kopriva Adobe Employee

          Do you have AJA QuickTime components installed? Do you have other third-party QuickTime components installed?

          • 2. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
            FrankyFrame Community Member

            yes ive installed all AJA components&Codecs. i also installed perian 

            • 3. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
              Todd_Kopriva Adobe Employee

              Make sure that you've installed the recent updates to the AJA components, the ones that just came out. The previous versions were causing the problems that you describe.

              • 4. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                g4mm4kid Community Member

                Am also having this issue but don't have any AJA components intalled (I have a black magic card however). Is there anything else known to cause this?

                • 5. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                  Snakedogman Community Member

                  I've been experiencing this same problem with AE CC and I'm using a Blackmagic card too (updated to latest drivers).

                  • 6. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                    Tim Kurkoski Adobe Employee

                    We have received reports that Blackmagic drivers are also causing QuickTime related problems with After Effects CC on Mac OS. Unlike the AJA update, the latest Blackmagic drivers do not appear to resolve the problem.

                     

                    Uninstalling the Blackmagic drivers has solved this problem in AE CC for other people. You can do the same if your workflow allows, otherwise keep working in AE CS6. We have contacted Blackmagic about this problem and are working on a resolution.

                     

                    Snakedogman and g4mm4kid:

                    - What version of Mac OS are you using?

                    - What model of Mac are you using? Please check Apple Menu > About This Mac > More Info to give the exact model number, such as "Mac Pro 3,1".

                    - Which Blackmagic hardware is installed?

                     

                    Specifically, the Blackmagic drivers appear to be causing the CC version of AE's QT32Server process to fail. If you keep Activity Monitor running, you can watch the QT32Server process. It should stay loaded when AE is running, and if it is closing by itself that is when you will receive errors importing or reading frames from QuickTime files.

                    • 7. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                      Snakedogman Community Member

                      Hi Tim, thanks for the feedback and good to hear you are in contact with BM about this.

                      I'm currently using OSX 10.7.5 on a Mid 2010 12-core Mac Pro with a Blackmagic Decklink Studio and HDLink Pro.

                      • 8. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                        g4mm4kid Community Member

                        Hi Tim, Thanks.

                         

                        I'm running OSX 10.7.5 on an early 2008 Mac Pro, dual 2.8 quad core with a Decklink HD extreme 2.

                         

                        I have un-installed all Blackmagic drivers and still have the same issue.

                         

                        I've also just tried runnig some tests on a targa sequence, which would import ok but I keeps giving a "render module failed" message when I try to export it. Is this part of the same problem? So far have not been able to do a single thing with this software... : /

                         

                        GK

                        • 9. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                          Tim Kurkoski Adobe Employee

                          g4mm4kid - If you're experiencing problems A) without the Blackmagic drivers, and B) on filetypes other than QuickTime, then we're not looking at the same problem. Please start a new thread with specific detail. Easier to troubleshoot that way.

                           

                          Worth noting a couple of other things:

                          - We've encountered similar behavior when the SoundFlower audio driver is installed. This is an open-source audio pass-through solution for making screen recordings. If you have this installed, remove it and see if the problem is resolved.

                          - Not all Blackmagic installations cause this problem, thus our need for more information about your system configuration.

                          • 10. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                            BGPictures Community Member

                            I can not reliably import/export ProRes or Animation QTs with After Effects CC. I believe accepting the latest update to CC initiated this problem. I did not have this problem last week. I have converted all of my source QTs to .PNG sequences and .AIFs as a work-around.

                             

                            System Details:

                            CS 6 CC | Mac OS 10.8.4 | MacPro5,1 | 96 GB Ram | PROJECT & MEDIA drive: Mercury Accelsior > 500 MB/s read/write | CACHE drive: Mercury Accelsior > 500 MB/s read/write | Nvidia Quadro 4000 Mac | CUDA Driver: latest update.

                             

                            Troubleshooting Info:

                             

                            • I don't have Blackmagic or Aja, but I do have Nvidia Quadro 4000 Mac with the latest Nvidia and Cuda drivers. I'll try uninstalling... but I may want to raytrace in the coming days.

                            • I've trashed the 12.0 folder and rebooted many times

                            • repaired permissions

                            • Multi-threding on/off doesn't matter

                             

                            update

                             

                            • "QT32Server process" appears then disappears Activity Monitor when I try to render ProRes (output module fails...)

                            • No firewall

                            • Uninstaled Nvidia driver. Restarted. Same problems.

                             

                            and then

                             

                            • Created a fresh admin user. This seems to work for now: I can read and write QTs through AE again. I'll update if there are any changes.

                             

                            update again

                             

                            Once again, I  can not import ProRes QTs into AE CC. Making a new user only worked for 2 launches. The only software I used with this system/new user was Adobe AE CC, PS CC, and Safari.

                             

                             

                            Any suggestions?

                             

                             

                            Best,

                             

                             

                            Benjamin

                             

                            Message was edited by: Benjamin Goldman

                            • 11. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                              Tim Kurkoski Adobe Employee

                              If you are having problems importing or exporting QuickTime files in After Effects CC and are not using Blackmagic or AJA hardware, start with the troubleshooting suggestions here:

                              http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html

                               

                              If those suggestions do not solve the problem, please start a new thread on this forum for your issue.

                              • 12. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                Dave LaRonde Community Member

                                 

                                Once again, I  can not import ProRes QTs into AE CC. Making a new user only worked for 2 launches. The only software I used with this system/new user was Adobe AE CC, PS CC, and Safari.

                                 

                                You may not have the ProRes codecs.  They don't automatically come with a Mac.  If you don't run Final Cut Pro, do you have the ProRes reader for quicktime?  Please note:  it's a READER: you wouldn't be able to write to ProRes.

                                 

                                Also:  QT 7 is a LOT better than QTX... which, frankly, is a dog.

                                • 13. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                  BGPictures Community Member

                                  Hi Dave. Thanks for your response. I own FCP 7. It's installed on my machine, though I haven't used it since I transitioned to PrP. I assume ProRes carries over to my new user. My old user account had no problems with ProRes or Animation Codecs until this week. I've been using CC for about 20 days. The first 15 days were great. After Effects was so responsive, even chugging through H.264 reference movies I threw into my timeline for framing.

                                   

                                  I don't understand your destinction READER. I have been able to export ProRes encoded QTs from AE since ProRes was roled out - 5  years? I've also been using AE since CoSa... though obviously I don't know everything about it

                                   

                                  How would I go about going back to QT 7? I use QT 7 pro for making H.264, but are you talking about rolling back specific components of my system software? I believe I need to run 10.8.4 to address all the ram I require for my 4K x 2 stereoscopic project.

                                   

                                  Hi Tim. I have read and posted to that link. I also thought about starting a new thread, but the title would be: "AE CC doesn't import/export  Mov Files. Apple ProRes / Animation Codec." Wouldn't that be confusing? It seems like the same thread, no?

                                   

                                  Best,

                                  Benjamin

                                  • 14. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                    Dave LaRonde Community Member

                                    The ProRes reader is for those individuals who don't have FCP installed.  For example, I have a Windows box at home, so I definitely don't have FCP... but with QT's ProRes reader, I can see the files and render to something else, like the PNG codec.  Works like a charm.

                                    • 15. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                      Tim Kurkoski Adobe Employee

                                      Hi Benjamin,

                                       

                                      It is best to start a new thread in the forum in order to troubleshoot your issues separately. If your issue was exactly the same as that of the OP's it could be acceptable to stick to one thread, but we are not sure of that yet. There are lots of possible causes for QuickTime failures, and FrankyFrame has not followed up on his thread in several weeks. When in doubt, start a new thread.

                                       

                                      Let's dispel a few myths here:

                                       

                                      You do not need the Apple ProRes codec components installed in order to read those files. QuickTime, on both Mac and Windows, will read ProRes natively. You only need the ProRes components installed if you want to write ProRes QT files, and at that you only need them installed on 10.7 and earlier because 10.8 allows applications access to write to those codecs. (Assuming the application requests access, which After Effects CC does but earlier versions of AE do not.) Apple does not offer ProRes components for QuickTime on Windows.

                                       

                                      QuickTime 7 is not a requirement to use QuickTime files on Mac (IIRC, 10.5 and later). QuickTime X is a part of the operating system and allows applications like After Effects to read and write QT files. You can not uninstall QuickTime X from your computer, nor would you want to. Installing QuickTime 7 will not make QT on your computer inherently better in some way. What it will install is the QuickTime 7 Player application, which has more features than the QuickTime X Player, and even more if you buy the QuickTime Pro license. It's cheap and a useful tool. You can download QuickTime 7 from here:

                                      http://support.apple.com/downloads/#quicktime

                                      • 16. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                        Tim Kurkoski Adobe Employee

                                        I think what Dave is referring to is this:

                                        http://support.apple.com/kb/DL1

                                         

                                        Note that this component dates from 2008. Since then I believe Apple has built the codecs into both QuickTime 7 and QuickTime X and this component is no longer necessary. Feel free to correct me if I'm wrong.

                                        • 17. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                          BGPictures Community Member

                                          Thanks Tim. I'll start a new thread.

                                           

                                          Thanks Dave. I thought you were talking about rolling back system software, not using the handy QuickTime 7 Player.

                                          • 18. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                            BGPictures Community Member

                                            FYI, AE CS 6 still works with ProRes. I am using it to take in my PNGs and AIFs and export a ProRes movie.

                                             

                                            The problem is how AE CC is dealing with my system.  More later. Thanks

                                            • 19. Re: AE CC doesn't import Mov Files.  Apple Prores / Animation Codec
                                              Todd_Kopriva Adobe Employee

                                              Here is a new artice from us about solutions for problems with QuickTime files in After Effects CC (12.0): http://bit.ly/QT_AE_CC_12