-
1. Re: How to install AE CC
Todd_Kopriva Jun 21, 2013 7:56 AM (in response to Viditude)Tell us about the system that you're using, including operating system version.
-
2. Re: How to install AE CC
Viditude Jun 21, 2013 8:39 AM (in response to Viditude)Windows 7.
It wouldn't kick off in Chrome.
In IE, the application manager started but failed.
I was on the chat with customer service but they cut off (not sure why).
-
3. Re: How to install AE CC
Todd_Kopriva Jun 21, 2013 4:51 PM (in response to Viditude)I recommend contacting Adobe Technical Support again:
-
4. Re: How to install AE CC
Viditude Jun 21, 2013 7:06 PM (in response to Todd_Kopriva)Thanks. The first person couldn't help me. Called back later and another person was able to correct the situation.
If anyone else gets stuck...
1. you may need to clean up the original install.
2. Adobe will provide you a special link to run a program in native dos.
3. reinstall from a special link provided from adobe.
will work after this 20 minute effort.
-
5. Re: How to install AE CC
Jeff A Wright Jun 23, 2013 2:48 PM (in response to Viditude)VIditude I believe the link you are discussion is the CS Cleaner Tool. You can find complete details at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
-
6. Re: How to install AE CC
Viditude Jun 23, 2013 5:55 PM (in response to Jeff A Wright)Yes. it was a great help (with the support person). Good for all to know.


