6 Replies Latest reply on Jun 21, 2013 9:05 AM by clayvisual

    Quadro k5000m not recognized in PP or AE


      My question is do I have to use the hack to get Adobe PP and AE to recognize my card?  I can't imagine why I would have to so this considering this card is best nvidia card that you can buy for a mobile workstation or workstation in general (k5000). 


      Anway any tips would be much appreciated.  Thanks in advance.



      i ran gpusniffer and then looked at cuda supported cards file, and my card is listed in this file so I don't know what the problem might be.  So any help is much appreciated


      UPDATE #2

      Okay I now have it working in Premiere Pro, however it doesn't work in AE, I do not see a file associated with AE either, it seems the text file holding CUDA card information is in PP directory. 


      Clay Couch

      Clay Visuals

        • 1. Re: Quadro k5000m not recognized in PP or AE
          Mylenium Most Valuable Participant

          Same as always: Update your driver, reset your graphics configuration. Eitehr your driver is outdated or your configuration prevents hardware acceleration from working. Could be anything from color profiles to multiple monitors with different resolutions. We can't know anything without some detailed system information.



          • 2. Re: Quadro k5000m not recognized in PP or AE
            clayvisual Level 1

            Oh so I can't run dual monitors then?  I have my laptop connected to my 27 inch Display.


            Thanks for information, I will check this and if need be when I repost I will give you details of my system.


            From what i have been reading on another post, an adobe guy told a poster having difficulties similiar to mine, that had a Quadro K2000 card that it wasn't supported, but Quadro 2000 was.  K2000 is the newer version of the 2000 so that would be very frustrating to learn I bought ultra high end card and adobe won't support it. 



            That post is here



            I will return with updated status soon.

            • 3. Re: Quadro k5000m not recognized in PP or AE
              clayvisual Level 1

              Okay I am still having issues after setting it up to run only on one display.  Below is my system information.  Also my graphics drivers are up to date.  I do not have this issue in Premiere Pro / Solid Works / Blender, they all work fine.  Blender is set to use my CUDA card and performs flawlessly as does Premiere Pro.





              System Information


              Time of this report: 6/21/2013, 11:31:43

                     Machine name:

                 Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

                         Language: English (Regional Setting: English)

              System Manufacturer: Hewlett-Packard

                     System Model: HP EliteBook 8770w

                             BIOS: Default System BIOS

                        Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz (8 CPUs), ~2.7GHz

                           Memory: 16384MB RAM

              Available OS Memory: 16316MB RAM

                        Page File: 6925MB used, 25703MB available

                      Windows Dir: C:\windows

                  DirectX Version: DirectX 11

              DX Setup Parameters: Not found

                 User DPI Setting: Using System DPI

              System DPI Setting: 120 DPI (125 percent)

                  DWM DPI Scaling: Disabled

                   DxDiag Version: 6.01.7601.17514 64bit Unicode

                DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

              • 4. Re: Quadro k5000m not recognized in PP or AE
                clayvisual Level 1

                I was running their automatic display driver application.  I went in and manually selected drivers for my card and found newer ones.  I will report back my findings.  Thanks very  much for your input.



                • 5. Re: Quadro k5000m not recognized in PP or AE
                  Jonah_Lee Level 1

                  I am running on Mac, and Premiere Pro set my GTX 670 to run, but After Effects would not do it, so I had to manuallu update the raytracer_supported_cards.txt within After Effects and now it works fine.

                  • 6. Re: Quadro k5000m not recognized in PP or AE
                    clayvisual Level 1

                    Problem solved, I didn't know there was another txt file for AE, similiar to the PP one.  Thanks for the information!


                    Very nice