Updated Photoshop, InDesign and Illustrator on 6/18, now nothing will open: Error 16

DeLisiArt, Which OS do you have? Just make sure you have followed the below article completely. http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

Also, Yes, it is for sure a permission issue. So, i would recommend you to try the below suggestions depending on your OS:

For Windows:

• Turn off User Account Control - http://helpx.adobe.com/x-productkb/global/disable-user-account-control-uac.html
• Enable the hidden admin account and check if the applications launch fine there - http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-h idden-built-in-administrator-account-in-windows-7.aspx

For Mac:

• Repair Disk Permissions : http://docs.info.apple.com/article.html?path=DiskUtility/11.5/en/7070.html
• Enable Root user and check if the applications launch fine there : http://support.apple.com/kb/ht1528

Hi DeLisiArt,

One of the solutions here might help

http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.ht ml

With it working in root, I'd suspect some kind of permissions issue too, note step 5 in that doc

Did Disk Repair find errors? Did you run it more than once?

-Dave

I tried repeatedly repairing disk permissions. I also tried logging in as a "root user" as suggested in the reply above.

During the "root user" session, I was able to launch both Photoshop CC and Illustrator CC. But in my regular user account, I still cannot access these apps. (Error 16)

For some unfathomable reason, Muse CC works fine.

I also used Adobe Creative Cloud application manager/utility/control panel (version 2.0.0.183) to log-off my Creative Cloud account, and then log back in again. So far, Photoshop and Illustrator still will not launch. (Error 16) Muse CC and Creative Cloud still work, though.

ADDED COMMENTS: I do see a familiar pattern in these crashes. Photoshop and Illustrator consistently both crash before their splash-screens can appear. I don't know if this means anything or not.

MORE ADDED COMMENTS:  My equipment: Apple iMac 21.5-inch, Late 2012 slimline model; 2.9 GHz Intel Core i5, 8 GB RAM, MacOS 10.8.4

Thanks, DeLisiArt! It worked! I just did it and then launched PS and Ai and they didn't crash. No Error 16 anymore. I'm using Muse to build a small web-site to contain writing and video samples to apply for a job, and I need PS and Ai so I can complete and get my job application submitted. This malfunction set me back a few days. What a headache. Now, so far, it's all back to normal. (I'm using these apps on the free one-month trial.)

I hope I can help you out someday.

What do I do now, just quit the Terminal?

Send me an e-mail message (my username on this forum is my e-mail) and I'll send you a link when I get it put up.

Arpit Kapoor wrote:

 

Also, Yes, it is for sure a permission issue. So, i would recommend you to try the below suggestions

 

For Mac:

• Repair Disk Permissions : http://docs.info.apple.com/article.html?path=DiskUtility/11.5/en/7070. html
• Enable Root user and check if the applications launch fine there : http://support.apple.com/kb/ht1528

WOAH THERE. I hope you are suggesting that enabling the root user is a temporary step simply to identify this as a permissions problem, rather than as a permanent solution to the problem?

Marking this post as "Correct" is dangerous, to say the least. Running as the root user leaves your computer wide open, allowing anything to overwrite or delete anything.
(And running repair permissions is unnecessary if you're then going to run as root.)

Even having tested the issue in the root user, the test doesn't actually provide much information.
As it's written, this is POOR advice.

The correct solution, offerred by DeLisiArt, clearly pinpoints the problem as a permission error on the Adobe Application Support folder.
Advising people to essentially turn off the entire permissions system on their computer, just because Adobe's installer has the wrong settings, is crazy.

DeLisiArt wrote:

 

I found a solution on a post in the forum.

Installing the Creative Cloud Desktop app caused my PS CS6 and Photoshop CC Cloud apps to go Error 16. After trying pretty much everything, opening Terminal and typing:

 

sudo chmod -R 777 /Library/Application\ Support/Adobe

 

instantly fixed the problem.

 

Yes, same problem on my mid-2009 Macbook running 10.8.4

The CC Desktop upon install caused my programs to Error 16 and after installing/uninstalling, mucking with the PCD and SLStore folder permissions, that one Terminal command fixed it immediately. So this CC Desktop installer may not be breaking everyone's Mac CC setup, but it's more common than I thought.

That should be marked as the correct answer.

Gene

I had a similar issue and found that the group was set to 'wheel' for some items and 'admin' for others within that directory. This command to set all of them to 'admin' ended up fixing it for me:

sudo chgrp -R admin /Library/Application\ Support/Adobe/