3 Replies Latest reply: Jul 3, 2013 1:03 PM by privatename92 RSS

    Adobe Application Manager Failed to install.

    TRUE_SEEKER Community Member

       

      Down Loading Cloud to desk top for the first time.

      Error Message: Adobe Application Manager Failed to install.

      What do I do?

        • 1. Re: Adobe Application Manager Failed to install.
          SuiteSpot Community Member

          Pretty sure I had the same problem (Error code A12E1)

           

          As I recall I cleared the browser cache and just waited a little while and tried again and it worked just fine

           

          YMMV

          • 2. Re: Adobe Application Manager Failed to install.
            TRUE_SEEKER Community Member

            Cleared browser cache via F5.

            Tried both Mycroft Internet Explorer & Firefox & received the same error message.

            I notice in the Window Task Manager that the Adobe Application Manager (AAM) did appear as a 32bit application. I have a 64 bit computer. The AAM died about ¾ of the way thru the down load. A little passed after I gave the permission to continue the load to the OS.

            No error code appeared on the screen.

             

             

            • 3. Re: Adobe Application Manager Failed to install.
              privatename92 Community Member

              I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:

               

              I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)

               

              Step 1: start task manager and close ALL adobe running apps including akami session

              Step 2: click on the windows icon and type in search bar %appdata%, enter

              Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)

              Step 4: Click Local, then Adobe, then oobe, delete the oobe file

              Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip

              Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win

               

              Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.

              Step 8: close the black window

              Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager

              Step 10: Run the application

              Step 11: Log in and download the software you want

               

              If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.

               

              Hope this helps anyone who hasn't figured it out!