5 Replies Latest reply on Jun 22, 2013 5:19 AM by Jeff Arola

    Help on PSE 11 please. In simple, non-tech English.

    Peter Hewitt

      I am on a 1-month trial with PSE 11 and can not get my scanner to appear in the Import box, the only available selection being "WIA Support". Searching for help in Adobe Exchange I found the following:

      We strongly advise you use WIA Support for your device if available. If your device does not support WIA drivers then we recommend you try updating your TWAIN driver. To install the legacy TWAIN plug-in:

      Copy the Import-Export folder from

      C:\Program Files (x86)\Adobe\Photoshop Elements 11\Optional Plug-ins\


      C:\Program Files (x86)\Adobe Photoshop Elements 11\Plug-ins\


      Can anyone tell me why Adobe "strongly" advises using Windows drivers and how, step-by-step, I carry out the above instructions to install TWAIN?


      A rickshaw full of thank-yous.


      Peter Hewitt