How to download and update Adobe Application Manager

Hi Bill,

Have you been downloading from these links:

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Mac: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

Let us know if you're still having the same problem. Thanks!

I was in a similar situation. AAM attempted to update itself but failed repeatedly. Downloading and installing a fresh AAM from the above link (Windows) resolved it and restored full functionality.

However: I have two Win 7 machines, both with master collection CS6 already installed, and the AAM failure occurred on one of them when attempting to download Photoshop CC (single app subscription). On the other machine, AAM updated without problems and transformed into the CC desktop app, as it should:

But on the "problem" machine I'm still stuck with the Application Manager. There's no way to update further:

Now, it apparently works as it should and I'm able to download and install the apps included in the subscription. But IME anything that doesn't update when it should is a problem waiting to happen. So how can I get the CC desktop app on this second machine?

I did find a standalone CC download on the ProDesign Tools site (along with a backup PS CC installer). Can I just run that, or is there a risk of messing up anything? I need to stress that this is a production machine at work and I simply cannot have any extended down time.

Specs for the "problem" machine: Windows 7 professional x64, i7-3820, 32 GB RAM, SSD boot/system 250 GB, 4TB spinning disks, CS6 Master collection, Photoshop CC, Lightroom 4.4, Lightroom 5.0.

I also need to mention that this machine is on a network domain, and the user account had to be changed since CS6 was installed (due to server/network problems). But everything on the machine runs locally.