Not sure what the problem is. Simply install it again. Downloads can be found here:
For resetting activations, contact support - activation support, not tech support.
but the representative, apparently only had half a brain
As you are being kind of impolite about a person who is unlikely to be able to defend themselves here let me ask:
And why do you post about Photoshop Elements in the Photoshop Forum?
…why do you post about Photoshop Elements in the Photoshop Forum?…
Karmic irony, I believe. Allows other folks to point out similar brain shortcomings in return.