2 Replies Latest reply on Jun 26, 2013 2:35 AM by 82t

    captivate 7 trial download fails

    82t

      Hi

      I've tried this a number of times with a number of new accounts and get the message 'The Installation Failed'. The installer encountered an error that caused the installation to fail. Contact the manufacturer for assistance.

       

      I'm running a mid-2007 iMac using Mountain Lion (OSX 10.8.4, 4GB RAM)

       

      I have a trial download running on a separate machine under a separate account and log in. The only detail the same in my most recent attempt is the user's home address.

       

      Thanks

        • 1. Re: captivate 7 trial download fails
          Shekhar_Dhiman Adobe Employee

          Hi there,

           

          Thank you for reaching Adobe Community.

           

          Could you please try to check the log files for the installation and see what are things are failed?

           

          You could find them under ~\Library\Logs\Adobe\Installers

           

          Thanks!

          • 2. Re: captivate 7 trial download fails
            82t Level 1

            Hi Shekhar

             

            Thanks for your reply. In fact, I also emailed Adobe and your colleague Vikram called and took control of my screen and successfully installed the trial.

             

            I had previously seen a post about the library log, but can't find mine because I've been pulling around some of my directories onto external hard drives.

             

            Anyway, problem solved for now.

             

            But! Can you tell me where I can learn how to create a Quiz button that changes colour with a right or wrong answer? The sequence I want to happen is as follows: End user click on 'radio button' to select Yes or No. as they click a graphic 'tick' mark appears in the button. A moment later they are shown whether the answer is right or wrong by the colour within the radio button changing to a green or red colour. Is this possible?

             

            Thanks.

             

            Cillian