1 Reply Latest reply on Jun 23, 2013 11:05 PM by pwillener

    Download help please

    metaldooduk Level 1

      Hi, been trying to play facebook games and my browser says I need to update flash, however, I cannot download the update.

       

      I am using comodo dragon & Chrome browsers, via mobile phone internet.

       

      The problem is that part of your site is detecting my xperia ray & saying that flash is not compatible with my device.

       

      This Part of the site

       

      http://helpx.adobe.com/flash-player.html

       

      Gives the following information

       

      Flash Player Version 11.3.300.268

      Your OS Windows 7 (64-bit)

      Your Browser Google Chrome

       

      So this part of the site, at least, is aware I am using a computer & what is running.

       

      However, when I attempt to download, I am redirected here

       

      http://www.adobe.com/m/flashplayer/android.html

       

      And given the following information

       

      We're Sorry

      This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player.

       

      Unfortunately, I have no other internet access, other than via the mobile phone, and every attempt at updating sends me to the mobile area & tells me my device is not supported, when another part of the site recognises what I am using.

       

      I have tried copying the download page link, via right click, copy link address

       

      And am still redirected to the mobile site even though I am on a pc & using chrome, which the other part of the site correctly identified.

       

      Can you please provide a link to download the update without being redirected to the wrong page, and/or place a means to switch to a desktop version of the site in order to obtain the download.

       

      Many thanks.

        • 1. Re: Download help please
          pwillener Level 8

          metaldooduk wrote:

           

          This Part of the site

           

          http://helpx.adobe.com/flash-player.html

           

          Gives the following information

           

          Flash Player Version 11.3.300.268

          Your OS Windows 7 (64-bit)

          Your Browser Google Chrome

          This is very confusing; when I look up "xperia ray" on Google, I get the impression that it is an Android device?  Do you really have Windows 7 on that device?

           

          Also, since the Adobe site clearly detects Flash Player, it means that it is actually installed, probably as part of Chrome.

           

          So if you need to update Flash Player, you should just update Chrome.