9 Replies Latest reply: Jun 24, 2013 11:17 AM by Steve Grisetti RSS

    Serious error has occurred

    Mig1107

      When trying to start a project in Adobe Premiere Elements 9.0, i receive the following message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down". After that, the working area turns into blank but, the menus stay visible. Any suggestions to solve this situation? Thanks

        • 1. Re: Serious error has occurred
          Steve Grisetti CommunityMVP

          What operating system are you using? Have you manually gone to Windows Update and ensured you have even the optional updates that don't install automatically?

           

          Have you ensured you have the latest version of Quicktime from Apple?

           

          How fast is your processor, how much RAM do you have and how much free, clean, defragmented space is on your hard drive(s)?

           

          Version 9 is over three years old. Is this the first time you've had it out of the box? Did it work in the past? On this computer or on a different computer?

          • 2. Re: Serious error has occurred
            the_wine_snob Community Member

            Welcome to the forum.

             

            Along with Steve's questions and suggestions, this FAQ Entry might be useful too: http://forums.adobe.com/thread/792580?tstart=0

             

            Good luck,

             

            Hunt

            • 3. Re: Serious error has occurred
              Mig1107 Community Member

              Dear Steve and Bill

              Really appreciate your kindness on replying.

              Answering Steve's questions.

              I am using Win 7. I will check of any additional updates.

              Quicktime: yes, I have installed the latest version.

              Processor is Core i7 and 4GB of RAM. My HD is about 70% free of space.

              I have been using this software for nearly 3 years in this computer and never experienced a problem before.

              So far and before this problem, the only installation of software has been Mcafee antivirus (last week).

              May this be a cuase of the problem?

              As drastic solution, i uninstalled and reinstalled Premiere Elements but, no luck.

              Thanks again

              • 4. Re: Serious error has occurred
                the_wine_snob Community Member

                Several of the more recent, active, live-scan anti-virus, anti-malware and anti-anything, have created many problems.

                 

                When editing, I turn OFF all such programs, and just have zero Internet presence, while editing, and do NOT do any e-mails, until done, with a reboot.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Serious error has occurred
                  Steve Grisetti CommunityMVP

                  With a good Windows 7 set-up, like yours, Mig, you shouldn't  need to turn off any background processes or internet or e-mails. Your quad core should be able to do all of these things at the same time without working up a sweat!

                   

                  Though clearly something is interfering with the program.

                   

                  And I'm assuming you've tried running Premiere Elements 9 in XP compatibility mode to see if that makes a difference.

                   

                  Otherwise, if you open up your Task Manager, how many processes does it show as running?

                   

                  When did you last run Disk Cleanup and clean the registry with a program like Ccleaner?

                   

                  Meantime, I'd also recommend you try uninstalling McAfee and replace it with Security Essentials (a free download from Microsoft). See if that makes a difference. (It sure might! McAfee and Norton are often at the center of program problems.)

                  • 6. Re: Serious error has occurred
                    Mig1107 Community Member

                    Thanks Steve and Bill.

                    I will follow your tips and see if things go back to normal.

                    Let you know.

                    • 7. Re: Serious error has occurred
                      the_wine_snob Community Member

                      Steve,

                       

                      With the issues that arise from active, real-time scanning anti-whatever software, I would be wary of such programs running, while editing. Many will lock files, one both read, or write, until the program completes the scan.

                       

                      If they are the only anti-virus/anti-malware programs on a computer, then I would hesitate to have any Internet presence, or do much e-mail work, with them OFF.

                       

                      Were I needing anti-virus/anti-malware protection, while editing, I would look into more benign programs to provide that protection, rather than the active, real-time scanning applications.

                       

                      Just my way of thinking,

                       

                      Hunt

                      • 8. Re: Serious error has occurred
                        Mig1107 Community Member

                        Both of you were right!

                        I turned off Mcaffee antivirus and Premiere got back to normal!

                        Indeed, there are incompatibilities...that need to be solved. In the meantime, i can work on my video editing.

                        Thanks again for your valuable help.

                        Miguel

                        • 9. Re: Serious error has occurred
                          Steve Grisetti CommunityMVP

                          Excellent, Miguel!

                           

                          Meantime, I would very seriously consider dumping McAfee for free, worry-free, auto-updating Microsoft Security Essentials!