Please make sure you have the right version of Presenter installed on your system.
If the Microsoft office installed is 32 bit, presenter version needs to be 32 bit.
If the Microsoft office installed is 64 bit, presenter version needs to be 64 bit.
Could you please check if the problem is because of the wrong version.
Adobe Presenter EngineeringTeam
Did you find a solution to this? We fixed a computer last time by upgrading the video driver but this isn't working this time. A reinstallation of the application also did not work.
No. I uninstalled it and abandoned the idea. I obtained a full refund for which I'm grateful.