1 Reply Latest reply: Jun 24, 2013 10:02 AM by Eman Fu RSS

    I can't change my Credit Card.. now what?

    DM@tikifire.net Community Member
    DM@tikifire.net Jun 23, 2013 6:22 PM

      So last month my PayPal Mastercard debit card that I used to make payments was used to make unauthorized charges. So I advised PayPal and ot a new card. Today, I tried to update my payment info to the new card and the card was rejected due "Card type not accepted."  Really? It's the same card that I was using, just a new number.

       

      Of course I tried customer service chat but that was a waste of time. The guy never really read what I wrote and wanted to send me the link... When I explained I already tried that and that wasn't the problem... he gave me a phone number to call.... I asked if they were open today... after a long pause he said they were only open 5 days a week.  Not today.

       

      So... what happens when my account tries to renew and the card doesn't work?

        • 1. Re: I can't change my Credit Card.. now what?
          Eman Fu Adobe Employee
          Eman Fu Jun 24, 2013 10:02 AM (in response to DM@tikifire.net)

          Hi,

           

          I am sorry about the inconvenience caused. I have contacted our customer support for your issue. One of our specialist on credit card payments will contact you in the following day to help you resolve the credit card update problem. If no one contact you before tomorrow, please let me know.

           

          Thanks,

           

          Eman Fu

          Senior Computer Scientist

          Adobe Systems Incorporated