3 Replies Latest reply: Jun 24, 2013 8:20 PM by Curt Y RSS

    Bridge CS6 crashes when changing labels on jpgs.

    VRVan Community Member

      Win 7. I have purged the cache, deleted the cache folder, and updated Bridge and video drivers. Its random but frequent enough to make is impossible to use. Other functions seem to be OK. Ideas much appreciated.

        • 1. Re: Bridge CS6 crashes when changing labels on jpgs.
          Curt Y Community Member

          Try setting use software rendering in advanced preferences.  If this does not work bring up the Event View in OS and see if you can find errors, especially Faulting Module.

          • 2. Re: Bridge CS6 crashes when changing labels on jpgs.
            VRVan Community Member

            Let me describe the task that seems to be so trying for Bridge: I am simply opening a folder that may contain several hundred  jpg photos, 5-10MB in size. I have a mathematical approach to photography. If I want a dozen decent quality photos, I take a gazillion of them and the laws of probability seem to favor me. I tried splitting the folder into 3 sub-folders and dividing the jpgs between them. No help.

             

            I did the hardware acceleration change you suggested and it still crashed.

             

             

             

            Here are the details from the Bridge crash dialog screen.

             

             

             

            Thanks for your help.

             

             

             

            Problem signature:

             

              Problem Event Name: APPCRASH

             

              Application Name:         Bridge.exe

             

              Application Version:     5.0.2.4

             

              Application Timestamp:              50d9a019

             

              Fault Module Name:    StackHash_616b

             

              Fault Module Version: 6.1.7601.17725

             

              Fault Module Timestamp:          4ec4aa8e

             

              Exception Code:             c0000374

             

              Exception Offset:           00000000000c40f2

             

              OS Version:      6.1.7601.2.1.0.256.1

             

              Locale ID:           1033

             

              Additional Information 1:           616b

             

              Additional Information 2:           616b82bd806673b43f5b3a110bcea586

             

              Additional Information 3:           6a1d

             

              Additional Information 4:           6a1dffa03622ccc36169fc37ae7d923e

             

             

             

            Here are details from Windows Event Viewer

             

             

             

            Log Name:      Application

             

            Source:        Application Error

             

            Date:          6/24/2013 5:34:25 PM

             

            Event ID:      1000

             

            Task Category: (100)

             

            Level:         Error

             

            Keywords:      Classic

             

            User:          N/A

             

            Computer:      Win7

             

            Description:

             

            Faulting application name: Bridge.exe, version: 5.0.2.4, time stamp: 0x50d9a019

             

            Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e

             

            Exception code: 0xc0000374

             

            Fault offset: 0x00000000000c40f2

             

            Faulting process id: 0x538

             

            Faulting application start time: 0x01ce713ba1fb7fdf

             

            Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe

             

            Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

             

            Report Id: fc07dad4-dd2e-11e2-bee8-005056c00008

             

            Event Xml:

             

             

             

            </Event

            • 3. Re: Bridge CS6 crashes when changing labels on jpgs.
              Curt Y Community Member

              Usually the Faulting Module is the error problem.  In the case above it is StackHash_616b and ntdll.dll

               

              Unless you have a computer guru suggest you search this out on the web.  Be wary of sites that promise to fix the problem by buying their download.