3 Replies Latest reply on Jun 24, 2013 8:20 PM by Curt Y

    Bridge CS6 crashes when changing labels on jpgs.


      Win 7. I have purged the cache, deleted the cache folder, and updated Bridge and video drivers. Its random but frequent enough to make is impossible to use. Other functions seem to be OK. Ideas much appreciated.

        • 1. Re: Bridge CS6 crashes when changing labels on jpgs.
          Curt Y Level 7

          Try setting use software rendering in advanced preferences.  If this does not work bring up the Event View in OS and see if you can find errors, especially Faulting Module.

          • 2. Re: Bridge CS6 crashes when changing labels on jpgs.
            VRVan Level 1

            Let me describe the task that seems to be so trying for Bridge: I am simply opening a folder that may contain several hundred  jpg photos, 5-10MB in size. I have a mathematical approach to photography. If I want a dozen decent quality photos, I take a gazillion of them and the laws of probability seem to favor me. I tried splitting the folder into 3 sub-folders and dividing the jpgs between them. No help.


            I did the hardware acceleration change you suggested and it still crashed.




            Here are the details from the Bridge crash dialog screen.




            Thanks for your help.




            Problem signature:


              Problem Event Name: APPCRASH


              Application Name:         Bridge.exe


              Application Version:


              Application Timestamp:              50d9a019


              Fault Module Name:    StackHash_616b


              Fault Module Version: 6.1.7601.17725


              Fault Module Timestamp:          4ec4aa8e


              Exception Code:             c0000374


              Exception Offset:           00000000000c40f2


              OS Version:      6.1.7601.


              Locale ID:           1033


              Additional Information 1:           616b


              Additional Information 2:           616b82bd806673b43f5b3a110bcea586


              Additional Information 3:           6a1d


              Additional Information 4:           6a1dffa03622ccc36169fc37ae7d923e




            Here are details from Windows Event Viewer




            Log Name:      Application


            Source:        Application Error


            Date:          6/24/2013 5:34:25 PM


            Event ID:      1000


            Task Category: (100)


            Level:         Error


            Keywords:      Classic


            User:          N/A


            Computer:      Win7




            Faulting application name: Bridge.exe, version:, time stamp: 0x50d9a019


            Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e


            Exception code: 0xc0000374


            Fault offset: 0x00000000000c40f2


            Faulting process id: 0x538


            Faulting application start time: 0x01ce713ba1fb7fdf


            Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe


            Faulting module path: C:\Windows\SYSTEM32\ntdll.dll


            Report Id: fc07dad4-dd2e-11e2-bee8-005056c00008


            Event Xml:





            • 3. Re: Bridge CS6 crashes when changing labels on jpgs.
              Curt Y Level 7

              Usually the Faulting Module is the error problem.  In the case above it is StackHash_616b and ntdll.dll


              Unless you have a computer guru suggest you search this out on the web.  Be wary of sites that promise to fix the problem by buying their download.