1 Reply Latest reply on Jun 24, 2013 1:11 AM by sjpt

    downloading ebooks

    J9Meades

      When I try to download an ebook into adobe digital editions on my laptop, I get the following message: adobe reader could not open ..... because it is either not a supported file type or because the file has been damaged. I am not having this problem on the desktop computer. What can I do to correct this. I have tried uninstalling and installing.

        • 1. Re: downloading ebooks
          sjpt Level 4

          It sounds as if for some reason Adobe Digital Editions has not been able to make the correct file associations.

          There is a bug in Windows 7 and 8 that causes this problem for quite a few people (but not all WIn 7/8 users).

          Even resetting it explicitly from the Explorer 'open with' dialog does not work in that case.

           

          Try using a third party app such as http://www.nirsoft.net/utils/file_types_manager.html to make the association of .acsm and .epub files to ADE.

           

          As a one-off, you can open ADE and then drag-drop files from a file manager such as Windows explorer onto ADE.

          For .epub file you can use the standard menu-open (ctrl-O), but this doesn't work for .acsm files.