28 Replies Latest reply: Jul 23, 2013 1:58 PM by Chazinbermuda RSS

    Owned Software is not just about price

    Chazinbermuda Community Member

      Owned software is not just about price

      I am very concerned about privacy and there are some of my clients that restrict me legally from placing their files in a network, I or they do not have control over. The prism scandal also recently highlighted that my files and my clients file could be potentially accessed by any government agency who deemed it necessary.  Imagine this scenario.. you are doing a documentary in India on a sensitive topic. The Indian government tells adobe we wish to look at my files …is adobe going to say no?

      What happens when the cloud goes down or gets hacked?

       

      I am a gamer and recently EA’s servers were hacked and went haywire for a week.. as a gamer I was annoyed.. imagine if your business went down for a week because you could not validate your software.. will adobe compensate you for missing deadlines and losing clients? The EULA will absolve them of any liability… this may seem hypothetical but Adobe has already had to disable functionality because parts of the cloud did not work right… With a perpetual license I controlled installation and could deal with the majority of conflicts computer failures etc… with the cloud the software controls me.


      The Cloud is a Psuedo Cloud

       

      The cloud is not true cloud software and requires users to still download the bulk of the apps to run on their own machines.. if it were truly a cloud piece of software you would not be limited to an installation of only two machines.. you should be able to walk up to any computer and run the software merely by logging in.. (bit misleading).. the only thing that has changed is the license .. before it was perpetual .. now you have to pay perpetually.

       

      Price..


      The disparity in pricing around the world is very scary.. 50% more in Europe.. for a product that is delivered in the same fashion everywhere.  As a web delivered package, operating costs are similar so why is this? The reason is Adobe knows it can control prices and where it sees fit gouge customers.. One Brazilian user on the forums asked why the cloud cost $95 per month (the price has now dropped probably due to compaints).. all users should be very very wary of this..

       

      The Cloud is exclusionary and accidentally discriminates

       

      In many places the cloud is not even available, either because of poor internet access or Adobe doesn’t offer it.. (this includes the US..you would be surprised by how many users live in remote areas).. Adobe is not just software it is now a community of creative people, and a community is measured on how it treats everyone.. not just the majority

       

      Featureless

       

      Many small users don’t need a lot of the features that the cloud offers… I am the web designer, editor, sound guy.. I don’t need to share and if I do I can use a free service such as dropbox

      For some a perpetual license actually works out to be cheapermay not for you where you live but for others it is better to own..

       

       

      Motivation..

       

      Prior to the cloud Adobe was motivated to keep its customers happy by providing new and wowing features to keep us upgrading.. with the cloud motivation is reversed.. stop subscribing and goodbye to all your work. They will fiddle and faddle and try and come up with an inbetween resolution but the reality is that in order to keep editing files you either have to keep up payments or own the software... Offering CS6 after three years sounds good but the eventually a new widget will come out that cannot (or will not) be functional in CS6 and you will be forced to into the cloud to use it.. What happens if you already own CS6

       

       

      So in essence the cloud looks fluffy and nice…  and may work for some users, for others it is a nightmare waiting to happen… we are not against the cloud .. we merely want our choice back (like last year) to own.

        • 1. Re: Owned Software is not just about price
          cc_merchant Community Member

          Could not agree more. Very well stated.

          • 3. Re: Owned Software is not just about price
            BITESBITER Community Member

            I agree a 100%!

             

            Imagine a international conflict or a conflict in the countries that have the servers for the cloud stationed   (India, Pakistan) or any other county.

             

            The consequences will be disastrous and of course all politicians are still a sleep.

             

            If the Pentagon can be hacked then the cloud servers can  fore sure!

             

            We just have to wait for the first big attack or conflict to give them a wake up call.

             

            The only ones that benefit from this cloud stuff are the big companies like Adobe trying to suck some extra money out of their costumers and make

            them fully dependent of them.

            • 4. Re: Owned Software is not just about price
              cc_merchant Community Member

              the only thing that has changed is the license .. before it was perpetual .. now you have to pay perpetually.

               

              You know, luck never lasts a lifetime, unless you die young. That specifically applies to CC subscribers.

              • 5. Re: Owned Software is not just about price
                Tedz4b Community Member

                Owned software is not just about price

                 

                I am very concerned about privacy and there are some of my clients that restrict me legally from placing their files in a network, I or they do not have control over. The prism scandal also recently highlighted that my files and my clients file could be potentially accessed by any government agency who deemed it necessary.  Imagine this scenario.. you are doing a documentary in India on a sensitive topic. The Indian government tells adobe we wish to look at my files …is adobe going to say no?

                 

                This is assumming you're storing your files in the cloud, something that's certainly not mandated, you can continue to store and use files as you have in the past.

                 

                What happens when the cloud goes down or gets hacked?

                 

                I am a gamer and recently EA’s servers were hacked and went haywire for a week.. as a gamer I was annoyed.. imagine if your business went down for a week because you could not validate your software.. will adobe compensate you for missing deadlines and losing clients? The EULA will absolve them of any liability… this may seem hypothetical but Adobe has already had to disable functionality because parts of the cloud did not work right… With a perpetual license I controlled installation and could deal with the majority of conflicts computer failures etc… with the cloud the software controls me.

                 

                Your software only checks in with Adobe once a month, and my understanding is it will only shut down after 90 days of not being able to find the server. Even then, you're able to call Adobe if you're going to be off-the-grid for a longer period of time, and they can extend that window.


                The Cloud is a Psuedo Cloud

                 

                The cloud is not true cloud software and requires users to still download the bulk of the apps to run on their own machines.. if it were truly a cloud piece of software you would not be limited to an installation of only two machines.. you should be able to walk up to any computer and run the software merely by logging in.. (bit misleading).. the only thing that has changed is the license .. before it was perpetual .. now you have to pay perpetually.

                 

                The more things that actually exist only in the cloud, the more likely it is for your first concern to become true.

                 

                Price..

                 

                The reallity is that the price and availability could be better. Some of Adobe's options to fix problems like Price, Availability, and the long term access of files could be useful, and need to be implimented to make people comfortable. That being said, many people are panicing about files in the cloud, software in the cloud, crashed servers, etc., that simply aren't the problem. The problem is that we're all used to one way of working, and we're mad that someone is changing it on us. As a creative community, we need to deal with the evolution of our software. This format makes sense, it's a couple of the details like Price, Availability and Long-Term-Access that aren't quite right yet. Let's focus on the points that matter, rather than throwing around near-conspiracy-theories concerns about what it Adobe might do, what the government might do, or how servers will crash and we will miss our deadlines.

                • 6. Re: Owned Software is not just about price
                  Tom Murray 1 Community Member

                  I will resist renting PS CC for as many years as possible.

                  • 7. Re: Owned Software is not just about price
                    joshweiland Community Member

                    Your first concern, about privacy, makes zero sense.

                     

                    You download the software from the Cloud (which is new).  The software is installed on and runs on your computer's local storage (as it always has).  Your project files, media files, etc are still stored on your computer's local storage, wherever you specify (once again, as it has always been).

                     

                    A Creative Cloud subscription gives you cloud storage, which you can choose to use as you wish.  You are not required to store your files there.  So when you're working on a top secret project, as long as you don't manually put the files into your cloud storage, Adobe has no access to them.

                     

                    Regarding your second concern, the software does not require a persistent internet connection once installed.  For annual subscribers, you can use the software up to 99 days in offline mode.  For month-to-month subscribers, up to 30 days.  So even if the Cloud goes down or is hacked, users won't be immediately locked out of their software as you imply.

                     

                    This info comes straight out of the Creative Cloud FAQ.  I suggest you read it: http://www.adobe.com/products/creativecloud/faq.html

                    • 8. Re: Owned Software is not just about price
                      Chazinbermuda Community Member

                      If the software is ran from your own machine it is not cloud software and it is misleading to say it is

                       


                      whether the project is top secret or not the fact that cloud files are now at the beck and whim of any government organisation who wants to have a look is very concerning.... The real question no one has answered is will Adobe say no to these entities?

                       

                       

                       

                      If you are at the end of your 99 days and you are unable to validate your license ..your software will close down....there is also a strong possibility that when the cloud gets hacked it could prematurely void your licence either way..not a selling point

                      • 9. Re: Owned Software is not just about price
                        Chazinbermuda Community Member

                        I may not be mandated to store files in the cloud but I am now certainly mandated to pay a monthly fee for a service I will not use..
                        as written elsewhere the real question is will adobe deny access to goverment entities if they request access to files?

                         

                         

                         

                         

                        Ref 90 days... if you are at the end of your 90 days and the cloud dies you are screwed... there are a lot of users who keep there workstations delibrately offline.. there is also a possibility that a hacked cloud could prematurely void your licence ...not a strong selling point..?

                         

                         

                        Do not confuse evolution with monopolisation.. adobe is a monopoly.. and the cloud seems all nice and fluffy but as stated in Adobes finacial info it is clearly a revune generator. nothing wrong with creating profit..a lot wrong when it gouges customers?

                         

                         

                        MS once argued that IE was an essential part of its operating system and was a natural part of technical evolution..they said it could not be seperated from the OS and that it wasn't a dominace move... they were proven wrong on all counts..

                         

                        The couple of details you are refering to are not minor details and it doesnt matter how adobe thinks it can get around it the fact is..it can only be solved with owned software... offering CS6 after three years is not the answer... eventually a new widget will be introudced that will not be available in CS6 and we'll be back in the same position..

                         


                        Fundamentally this about choice...last year users could rent or own... this year it is rent or die... I am not apposed to the cloud.. I see its benifits.. if you feel it is evolutionary and which to be a part of it..wonderful.. just give users the choice

                        • 10. Re: Owned Software is not just about price
                          Schriftenhaus Community Member

                          Creative Cloud is Adobe's Apple Cube, Pontiac's Aztek, Coke's "New Coke", etc. All corporations have a bad product but this situation is different in that there's really not a feasible alternative.

                           

                          First time I've been upset or angry at Adobe since first using their software in 1999. I'm using CC now but most likely only until my promotional pricing ends. I actually prefer sticking a disc in and installing over having huge downloads, mulitple huge downloads, in order to install software. Still have all my boxed CS versions from 6 down sitting in a storage closet. Glad I kept them.

                          • 11. Re: Owned Software is not just about price
                            nahravka Community Member

                            hey U-96, you forgot OPEL, best GM car in production and for some reason illegal to import into USA...corporations have strange rules, and don't care about customers = PROFIT ONLY, maybe that's why small pick ups are NOT FOR SALE anymore.

                            • 12. Re: Owned Software is not just about price
                              CSGo Community Member

                              If they change the price for the Creative Cloud (CC) and I don't have the money for it, I just can't work anymore... even if I am in the middle of a project.

                               

                              If I would be a student and I would bearly have any money.I wouldn't have enough money for the CC (I mean if I study I would have to finance much more than only a little "tool"), so I would to look for alternatives for CS7. (The CC offers 60% discount to students, the CS 80%)

                               

                              Or I would just keep CS6 until its really old.

                               

                              I totaly agree to this post.

                              • 13. Re: Owned Software is not just about price
                                lasvideo CommunityMVP

                                More than 37,000 folks have signed this petition.They don't like Adobe CC licensing.Show @Adobe how you feel. https://www.change.org/petitions/adobe-systems-incorporated-eliminate-the-mandatory-creati ve-cloud-subscription-model

                                 

                                Another more fiscal way to show @Adobe you dont like the CC licensing scheme.http://adobe2014.tumblr.com #adobe2014

                                • 14. Re: Owned Software is not just about price
                                  Jim Simon CommunityMVP

                                  If the software is ran from your own machine it is not cloud software and it is misleading to say it is

                                   

                                  Adobe doesn't say that it is "cloud software".  Creative Cloud is just a marketing term which you failed to understand.

                                   

                                   

                                  The real question no one has answered is will Adobe say no to these entities?

                                   

                                  If you're worried about it, just don't use that feature.  The same applies to Dropbox, Google Drive, or any of hundreds (thousands?) of other online storage services.  To use this as an argument against subscription service is nonsense.

                                   

                                   

                                  If you are at the end of your 99 days and you are unable to validate your license

                                   

                                   

                                  You're really working very hard to invent reasons not to subscribe.  It'd be better if you just said you don't like it and left it at that.  Not everyone will like it, and that's fine.

                                  • 15. Re: Owned Software is not just about price
                                    Jim Simon CommunityMVP

                                    I am now certainly mandated to pay a monthly fee for a service I will not use..

                                     

                                    That's a very negative view to take.  I think you'd find that the overwhelming majority of people do not use every single feature of every single product they buy, so your argument applies to just about everyone and everything.  I mean, do you regularly use every single feature of Photoshop, Premiere Pro, After Effects, and the other programs of the Creative Suite?  Unlikely.  Hell, given the amount of waste annually, even food is not immune from the "paying for something you don't use" argument.

                                     

                                    It is a nonsense argument.

                                    • 16. Re: Owned Software is not just about price
                                      Chazinbermuda Community Member

                                      I have noticed you have only gone to specific point in my concerns... can I conclude you agree with me on the other points Jim?

                                       

                                       

                                      If creative cloud is a marketing term then it means they can restore perpetual licences as last year.....

                                       

                                      Ref Prism comment.... with CC you have no choice but to use the cloud... handing over a great deal of personal info to whomever desires it...

                                       

                                      ref validation.... I prefer to keep my workstation in a sterile enviroment ... having to validate opens up a whole slew of problems......and as mentioned when adobe gets hacked and it will.... licences could be turned off... irrespective of where it is in the 99 day period...... Many users are already experiencing severe problems with the cloud.... read the forums and Adobes FB page....

                                       

                                      for the record I am not against the cloud.... and if it works for you then wonderful.... for me it doesnt.....

                                       

                                      If the situation were reveresed and adobe was about to close the cloud you would be highly annoyed... as it works for you....I am equally annoyed at the removal of perpetual licences... ...all I ask...and many users agree is that the option be restored....

                                      • 17. Re: Owned Software is not just about price
                                        dawidowicz Community Member

                                        Of course they could restore perpetuals if they'd like to. And of course Adobe made this move as a business decision focused to bring more revenue in the long run (as every subscription based model out there). Either you accept it, or try to find workarounds - competitors software, buying retail CS versions. For me, like many others, CC is a fine deal - the Design Standard Creative Suite would cost me 3 years of full CC access in EN (for some reason EN versions are 30% pricier than Polish localised). And €60 for CC is a decent price that returns (with a top) with the first gig. Although I admit that pricing for single app could be more resonable, and additional features of CC are not that attracting atm.

                                         

                                        Will retails ever be back - that depends on the revenue from CC, but I doubt that. It would have to be a total disaster. On the other hand Adobe's competitors might at last wake up from their beauty sleep and start acting, since we all could use some healthy competition on 2D graphic software market.

                                         

                                        As for the Prism and privacy concerns... you know, it doesn't really matter. Don't tell me that before the Prism case you have never heard how easy is to find, track and hijack your personal data, even without the internet. Those multibilion security agencies all over the world were not made to drink their afternoon tea in a pleasant company, you know. And if you keep sensitive data of your clients on a computer that is pluged to the web, or send it via common e-mail service I have a bad news for you - if someone was interested in it, they already have it. And probably it wasn't even some Black Suit Inc.

                                        • 18. Re: Owned Software is not just about price
                                          bababongatwo Community Member

                                          >Jim Simon

                                           

                                          Jim Simon schrieb:

                                           

                                          If the software is ran from your own machine it is not cloud software and it is misleading to say it is

                                           

                                          Adobe doesn't say that it is "cloud software".  Creative Cloud is just a marketing term which you failed to understand.

                                          I think, it´s more Adobe who failed with that naming, or?
                                          They took this "cloud hype" to force customers and all the irritation is, because the marketing monsters of Adobe decided to name it "cloud".

                                          What is nonsense and misleading.

                                          • 19. Re: Owned Software is not just about price
                                            joshweiland Community Member

                                            Jim Simon wrote:

                                             

                                            You're really working very hard to invent reasons not to subscribe.  It'd be better if you just said you don't like it and left it at that.  Not everyone will like it, and that's fine.

                                             

                                            Jim: You're trying to bring common sense into this thread.

                                             

                                            I tried to myself, but talking to a brick wall would be more effective.

                                            • 20. Re: Owned Software is not just about price
                                              TheCoroner9 Community Member

                                              joshweiland wrote:

                                               

                                              Your first concern, about privacy, makes zero sense.

                                               

                                              You download the software from the Cloud (which is new).  The software is installed on and runs on your computer's local storage (as it always has).  Your project files, media files, etc are still stored on your computer's local storage, wherever you specify (once again, as it has always been).

                                               

                                              A Creative Cloud subscription gives you cloud storage, which you can choose to use as you wish.  You are not required to store your files there.  So when you're working on a top secret project, as long as you don't manually put the files into your cloud storage, Adobe has no access to them.

                                               

                                              Regarding your second concern, the software does not require a persistent internet connection once installed.  For annual subscribers, you can use the software up to 99 days in offline mode.  For month-to-month subscribers, up to 30 days.  So even if the Cloud goes down or is hacked, users won't be immediately locked out of their software as you imply.

                                               

                                              This info comes straight out of the Creative Cloud FAQ.  I suggest you read it: http://www.adobe.com/products/creativecloud/faq.html

                                               

                                              Oh great. That means I can run out now and spend $ every month renting my tools from Adobe. No thanks. Not now. Not ever.

                                              • 21. Re: Owned Software is not just about price
                                                Biggles Lamb Community Member

                                                I have had the same issue trying to convince a number of long term Adobe users that the CC system is terrible value for money especially for the many who are outside the good ole U S of A

                                                 

                                                Its far easier to admit that the sky is pink than to convice a CCer that they are in error supporting a system that does nothing for existing customers

                                                 

                                                Col

                                                • 22. Re: Owned Software is not just about price
                                                  joshweiland Community Member

                                                  TheCoroner9 & Biggles Lamb: If you don't like the CC model, that's perfectly understandable. I agree that the pricing outside of the US is unfair.

                                                   

                                                  So...don't subscribe.  Sign the petition.  Voice your concerns in any of the countless other threads that are about the subscription model and/or price.  This thread is about more than just these two topics; see the OP.

                                                   

                                                  Chazinbermuda: The reason Jim & I are mentioning only specific topics of your OP is because they are the most outlandish.  Your other topics have been mentioned in many many other threads, so there's really no point to try and "discuss" them here.

                                                  • 23. Re: Owned Software is not just about price
                                                    Chazinbermuda Community Member

                                                    While you consider many of my arguments outlandish many see the same concerns I do.... I live outside the US...Pricing is higher and the risk of government sticking there nose into my clients work is also higher..... time limits me from giving a longer answer but the one thing I will say is ... no one has given me a decent argument as to why we should get rid of perpetual licensed software.... there is nothing in the cloud I consider groundbreaking that couldnt be utilized by another piece of software I could buy or use for free...

                                                    • 24. Re: Owned Software is not just about price
                                                      dawidowicz Community Member

                                                      Man... here we go again. Because there's no apparent reason why to get rid of it (at least for now - features don't realy need any cloud service) aside from Adobe's business decision to collect profits in the long term rather than at one-time purchase. Deal with it, or change your software dev. Really, it is that simple. There's no need to launch full-scale paranoid mode about nasty governments.

                                                      • 25. Re: Owned Software is not just about price
                                                        joshweiland Community Member

                                                        You're putting words in my mouth...so let me be specific.

                                                        Chazinbermuda wrote:

                                                         

                                                        While you consider many of my arguments outlandish many see the same concerns I do.... I live outside the US...Pricing is higher

                                                        This is a valid concern, as I previously stated. There should be price parity, regardless of what country a user resides in.

                                                         

                                                        Chazinbermuda wrote:

                                                         

                                                        I live outside the US...Pricing is higher and the risk of government sticking there nose into my clients work is also higher.....

                                                        The part in bold is the outlandish argument.  If you are concerned about privacy, then do not use the cloud storage.  End of story.

                                                         

                                                        You act like by using CC, Adobe has complete access to your local hard drives.  That's not how it works.  I explained this in a previous post, but you either don't understand or you choose not to.

                                                        Chazinbermuda wrote:

                                                         

                                                        there is nothing in the cloud I consider groundbreaking that couldnt be utilized by another piece of software I could buy or use for free...

                                                        Fair enough.  Then stop using Adobe software and use an alternative.

                                                        • 26. Re: Owned Software is not just about price
                                                          lasvideo CommunityMVP

                                                          More than 37,000 folks have signed this peition.They don't like Adobe CC licensing.Show @Adobe how you feel. https://www.change.org/petitions/adobe-systems-incorporated-eliminate- the-mandatory-creative-cloud-subscription-model

                                                           

                                                          Another more fiscal way to show @Adobe you dont like the CC licensing scheme.http://adobe2014.tumblr.com #adobe2014

                                                           

                                                           

                                                          If free speech is important to Adobe, I suggest you dont delete this post. Other Adobe forums dont seem to have an issue with it.

                                                          • 27. Re: Owned Software is not just about price
                                                            Joe_Byrne Community Member

                                                            I was never an Adobe customer (except 'free' products of course) until I started my current job 6 years ago.  DreamWeaver was the standard here so I learned it and really started to like how it worked.  Then I find out that Adobe is moving everything to the "cloud", which, as has been pointed out here, is completely a financial decision on their part.  Ok, I'm a capitalist.  I hope Adobe makes a ton of money this way.  I understand the reason behind it.  But I personally won't be part of it.  There are alternative products and while it will take more time getting used to them, the end product will still be created.

                                                             

                                                            We used to spend a few thousand bucks every 18 months or so updating our Adobe development tools.  I realize that's not even a rounding error for Adobe, but I wonder how many other business did/do the same thing.  Sales add up.  We've already switched away from Photoshop and the last two developers we hired got the alternate products. That's two additional sales Adobe didn't get.  Big deal?  Probably not, but like I said, sales do add up eventually.

                                                             

                                                            I think companies need to offer choices to customers, but again, Adobe is free to do what it wants... I respect that.  It is a shame though, as I liked Adobe Products, and I will keep using them as long as possible but our shop is clearly heading away from Adobe.  As more business make the same decision, other software houses will step up to fill the void.  Its always happened, and always will.

                                                             

                                                            I fear that Adobe will force a lot of their current customers away and once they're gone, they're gone. Once they've become accustom to other products, they won't be back.  Maybe there are enough 'new' customers to replace the old, but its a strategy that I suspect will prove to be fatal in the long run.

                                                            • 28. Re: Owned Software is not just about price
                                                              Chazinbermuda Community Member

                                                              the argument of well "if you dont like it dont use it" has its merits.... but the way companies evolve is by listening to its customers.... there are thousands (potentially hundreds of thousands) of users who will silently move onto other products...
                                                              As a long time legitimate user of adobe products I choose to voice my concerns...  I do this because Adobe's ethos has changed... it use to be more interactive with its customers .... it cared about what they thought and listened to customers advice.... the relationship that grew from this customer conversation led to better products and placed adobe in the position it is today....

                                                               

                                                               

                                                               

                                                              I was recently at a meeting of creatives and the subject of Adobes new Cloud came up.... with exception to one person everyone was against it......these concerns are echoed in the forums and adobe;s FB page....

                                                               

                                                               

                                                              Currently you may say I am paranoid...I actually think it is better to be a little paranoid than blindly following sheep into the cloud..... only time will tell if I am right or wrong....and I honestly hope I am....