Have no idea what that means. OS? Program to download?
It's quite amazing how some people seem to think others are mindreaders ;-)
please need help. just got the year thing
So you've just joined the Cloud on a 12 month plan?
cant down load any programmmmmm
What steps have you taken so far? Which operating system?
Have you tried http://helpx.adobe.com/creative-cloud/help/install-apps.html?