2 Replies Latest reply on Jun 24, 2013 11:46 PM by Mylenium

How can I re-activate my CS-5 Extended?

breaux2045 Jun 24, 2013 5:12 PM

My photoshop cs5 extended locked up. When I restarted my notebook, I received a message: your computer config changed. When I tried to re-activate, I received a message: activation system is not available at this time. I have my serial number but I do not have my activation code. What is my next step. I did register my photoshop with adobe when I purchased it

1. Re: How can I re-activate my CS-5 Extended?

Curt Y Jun 24, 2013 8:29 PM (in response to breaux2045)

Reset the preferences. Start PS and immediately hold down ctrl alt shift (option cmd shift on mac). If fast enough you will get a reset window.
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2. Re: How can I re-activate my CS-5 Extended?

Mylenium Jun 24, 2013 11:46 PM (in response to breaux2045)

Run the Creative Cloud Cleaner Tool, reinstall.

Mylenium
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