3 Replies Latest reply on Jun 25, 2013 7:13 AM by Zjuka

    PPro CC crashes when using Track Select tool

    Zjuka Level 1

      This is probaby the most bizzare bug i have encountered so far - everythig works - i can scub, play and adjust footage, apply effects, titles and time remapping, but when i select Treack Select tool and click on the timeline, Premiere Pro crashes.

      This is a new develpment as well - i was able to use PPro CC just fine since i installed it (trial version), until yesterday.

      No new applications or updates for Windows, Nvidia card or Adobe were installed lately, but all drivers are up to date (according to various update managers)

       

      Premiere CS6 works fine with the same sequence (mixed RED and DSLR footage)

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Premiere Pro.exe

        Application Version:    7.0.0.342

        Application Timestamp:    5176598d

        Fault Module Name:    ntdll.dll

        Fault Module Version:    6.1.7601.17725

        Fault Module Timestamp:    4ec4aa8e

        Exception Code:    c0000005

        Exception Offset:    0000000000052fc6

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    1033

        Additional Information 1:    1ce0

        Additional Information 2:    1ce04770b02f823ff20b7f82076eba51

        Additional Information 3:    c192

        Additional Information 4:    c19212ee5e1e8407cb093e848f6cb5d8

       

       

      System specs:

      Creative Suite CS6 subscription

      Creative Cloud trial

      Windows 7 x64, SP1

      Nvidia Quadro 4000 GPU

      i7-3039k CPU

      32Gb of RAM

       

       

      thank you

       

        • 1. Re: PPro CC crashes when using Track Select tool
          Jim_Simon Level 8

          I use the tool quite a bit and haven't had any issues yet.  Unfortunately, I also don't have any ideas why you are.

           

          Have you tried other sequences, other projects, other media?

          • 2. Re: PPro CC crashes when using Track Select tool
            UlfLaursen Level 2

            Maybe you could try and make a new project in CC, new sequence like the other and import the same footage into the new one. Maybe it is an "import old project into new version" issue?

             

            Just a guess.

             

            Ulf

            • 3. Re: PPro CC crashes when using Track Select tool
              Zjuka Level 1

              Yep, buggy project..

               

              New project with same and different footage works fine

              Other project created in CC works fine

              Imported sequence from CS6 works fine

              Imported sequence from a buggy CC project into a new project causes crash on using Track Select tool

               

              I was able to revert the project in question to CS6 via Final Cut Pro XML, also works fine (for now, at least), just have to redo some time remapping which didn't come through with XML translation, small loss

               

              I guess i'll wait few more months before switching to PPro CC, maybe mysterious bugs will be worked out by then

               

              Thank you for your replies!