Can we get more details about your system?
Thanks for the follow-up.
Intel i7-2600K 3.4GHz
Windows 8 64-Bit
GeForce GTX 560 (Driver v320.18)
For now, I work around it by playing the timeline and not zooming or zooming and not playing the timeline at the same time.
It's working fine here. What is the error message?
It's a generic error so unfortunately, it doesn't say much.
"Adobe Premiere Pro CC has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
I click 'Close program' and Premiere CC goes away. For my setup, ti's pretty easy to replicate:
1. Open sequence. Starting playing.
2. While it's playing, click somewhere on the timeline and start zooming in/out with +/- keys. The crash will occur shortly afterwards.
Mmmmm...I'm inclined to say that you just have a system issue. Is this a dedicated edit rig, or a general purpose machine?
This is my dedicated edit rig, although I do edit on my laptop too. I didn't have this issue in CS6 so not sure what's causing it. Hoping when Adobe releases the next patch to fix the multicam bug, I can just reinstall and also update to the next version of Nvidia drivers too.
ETA: Decided to completely uninstall my CS6 remnants and CC as well. Rebooted. Reinstalled CC. Same issue, although I had it crash while zooming in and out without playing happening. Frustrating.
As an additional data point, I just tested the same project on my laptop and it crashed as well. Same steps to reproduce.
1. Open project.
2. Start scrolling through the timeline with a few zoom in/zoom out actions.
3. Crash within 1-2 minutes.
Intel i7-3637QM 2.4Ghz
Nvidia GeForce GT 650M (Driver 320.18)
Windows 8 64-bit
OK, try a new project, with different media.
This is my biggest project (almost 100 clips and over 60 minutes long) so I don't have anything else close to that size. It looks like the crash is occurring during zooming in/out of the timeline, while the video thumbnails are populating. I've changed the video thumbnails to different settings and it doesn't seem to affect it. It's crashing so much that I just tried to export the project to XML and go back to CS6 but no go. Painful and irritating.
I wish the CC application would have some type of desktop logging so when crashes like this occur, I could send something off to Adobe. Anyway, plodding on..
At this point I would try some different versions of your video driver.
Thanks for your input, man. This is occurring on both my desktop and laptop, with different video cards and drivers.
I'm going to find a previous version of my CS6 project and see if I can replicate the issue in CS6.
This is occurring on both my desktop and laptop, with different video cards and drivers.
But with the same project. It may be corrupted, that's why I suggested trying a different (or new) project.
Understood. To close the loop, I went ahead and found a prior CS6 version of the CSPROJ file and worked with it for 30 minutes without a single crash. So either my CSPROJ file got corrupted on the conversion to CC or there's a bug in CC.
I woud guess it is more likely a corrupted project. Try duplicating your project and then start deleting half of your clips at a time to see if the problem disappears.
There have been reports of oddities when opening old projects. This is why we recommend you just don't do that. Finish projects in the version it was created in. Work on new projects in the new version.
same issue here.
Tried on three different machines (both windows 7 and windows 8.1). Premiere cc 2014.1 (v8.1) crashes VERY often when operating the zoom bar at the bottom of the timeline window. Tried with different footage, projects and, as said above, computers. The issue still happens, whether the timeline is packed or almost empty. Two of the 3 computers have Intel Cpu (i7 4770 and 4790) and nvidia graphic cards (gtx 660 ti and gtx 770, different brands).
What causes it? I't impossible to work like this.
I ended up rebuilding my project in the new version to solve it. No idea why it got corrupted.
I just had a similar problem: Editing a multicam sequence with two video tracks and one audio track inside.
Whenever I zoomed in with the '+' key PR would crash every time. So slowly tried to figure out what was going on and realised that if I deleted the audio track I could zoom without the crash.
So I rendered the audio track and replaced it with the new .wav file... problem fixed. I guess in my case it was a corrupt audio file?? Who knows.
I noticed with 2015 CC when you zoom into the most fine level, thats to maximum zoom and try to place a transition between to clips it crashes
Can you please update the software and see if it assists you? You really shouldn't be crashing.