I am getting a perplexing error on the RoboHelp server. It
appears the indexer is failing, but I cannot determine why. The
error in the Configuration Manager is as follows:
Error Type: Error messages were returned from IndexCreator
Error Message: Error messages were returned from
Description: Error messages were returned from the Index
Creator. These errors prevent the Index Creator from successfully
creating index files for the search engine.
Extra Data: Cannot get supported file types from predefined
file, error: The operation completed successfully.
Can anyone shed any light on this? We've been struggling with
various roadblock with RoboHelp for almost two months and this last
one has been stumping me for nearly a week.
Don't want to offend Abobe developers - they did a damn good
job on RH7 - but RH server 6 is, excuse my French, total sh*t. It
the result of having to get out a new version as soon as possible
without having been properly tested.
What you are getting is actually normal (urgh urgh). The
network administrator of the company I work for battled with it for
quite a while until we decided to revert to the previous version of
the app (RoboEngine4).
You may see his posting in the RoboEngine section of this
forum. You may need to search as posts that are more than 90 days
old are archived.