15 Replies Latest reply on Jul 20, 2013 9:11 AM by Jim_Simon

    Premiere Pro CC reports "The importer reported a generic error" on import of any files

    rjphotonz

      Ever since the 30 day trial period of CC ran out I have had huge problems. Premiere Pro will not import any files other than m4v files (from iTunes of all things), reporting a generic error.

       

      I run on Mac.

       

      I have already reinstalled everything. Twice.

       

      This problem has now affected Premiere Pro 6 on my Macbook, which ran just fine until I downloaded CC (against my wishes, by the way - I wanted 6 back on my Pro but no option avaialable.

       

      Does anyone have any ideas. Way beyond frustrating, especially as 'live help' are completely hopeless.

       

      Thanks.