21 Replies Latest reply: Jun 27, 2013 11:55 AM by 99jon RSS

    Unable to install Camera Raw update in PSE trial

    Frederick 2013 Community Member

      New Trial user and unable to import Raw file and unable to download camera raw plug-in.

       

      Message title was edited by: Brett N

        • 1. Re: Camera Raw
          the_wine_snob CommunityMVP

          Welcome to the forum.

           

          What happens when you attempt to update the ACR (Adobe Camera RAW) module? Any error messages?

           

          What camera is producing those Camera RAW files?

           

          The only update that I have seen for my version of PrE 11 WAS an updated ACR module, which installed easily. Now, mine was not the trial, so do not know if that makes any difference. Also, I do not have PsE, so that should not make a difference.

           

          Good luck,

           

          Hunt

          • 2. Re: Camera Raw
            Frederick 2013 Community Member

            From: Bill Hunt

            Sent: Tuesday, June 25, 2013 3:48 PM

            To: Frederick 2013

            Subject: Camera Raw

             

                  Re: Camera Raw

                  created by Bill Hunt in Premiere Elements - View the full discussion

             

             

                  Thanks for your reply Bill.

             

                  Frederick

            • 3. Re: Camera Raw
              A.T. Romano Community Member

              Frederick2013

               

              I think that I can help but am definitely going to need more specific information:

               

              1. What version of Photoshop Elements and or Premiere Elements do you have and on what computer operating system is it running?

               

              2. If you go to Help Menu/Updates in either the Photoshop Elements Full Editor or Premiere Elements workspace, are there any updates waiting for you?

               

              3. When you attempt to do the Help Menu/Updates, are you getting an error messages relating to Servers or other?

               

              4. What do you want to do with the raw file that you intend to use with an Elements program:?

              a. Edit in the Camera Raw Dialog in accessed from Photoshop Elements?

              b. Import a raw or dng image into Premiere Elements for media purposes, not editing in the Camera Raw dialog?

               

              5. From what camera are these camera raw files coming?

               

              The answers to all of the above are expected to resolve the matter for you.

               

              Looking forward to your follow up.

               

              Thanks.

               

              ATR

               

              Add On...Are you having trouble posting a reply? I ask since I do not see a reply message in your post which is designed 2.

              • 4. Re: Camera Raw
                the_wine_snob CommunityMVP

                ATR,

                 

                Regarding your last question, I think that Fredrick is using a smartphone, or similar device, rather than accessing the forum via a traditional browser. I think that, because of the quoting.

                 

                The gist of the Reply was "Thanks for your reply Bill."

                 

                I do agree that more info will be needed, but with that, a solution should be available.

                 

                Hunt

                • 5. Re: Camera Raw
                  Frederick 2013 Community Member

                  From: Bill Hunt

                  Sent: Tuesday, June 25, 2013 5:33 PM

                  To: Frederick 2013

                  Subject: Camera Raw

                   

                        Re: Camera Raw

                        created by Bill Hunt in Premiere Elements - View the full discussion

                  • 6. Re: Camera Raw
                    Frederick 2013 Community Member

                    Sorry Fellas, I was replying to what are emails and not through the BLOG.

                     

                    I am using a PC, Windows 7, Premier Elements Ver.11.

                     

                    When attempting to OPEN a RAW file:  error codeU49M1P1

                    Both Application Manager and Adobe Elements come up, but result in error code noted above.

                     

                    4. Various such as cropping and other image enhancing tools.  I cannot find a Camera Raw dialogue box.

                         When I click on "plug ins" an icon comes but dispappears when clicked on.

                     

                    b. Not sure what this means.

                     

                    5. Nikon D600 (NEF)

                     

                    Frederick

                    • 7. Re: Camera Raw
                      Steve Grisetti CommunityMVP

                      Can you confirm that you're trying to open this Camera RAW photo in Premiere Elements rather than Photoshop Elements?

                       

                      You don't say -- but you are posting this question on the Premiere Elements forum.

                      • 8. Re: Camera Raw
                        A.T. Romano Community Member

                        Frederick2013

                         

                        You wrote

                        unable to import Raw file and unable to download camera raw plug-in

                         

                        If you are in Premiere Elements 11 (no Photoshop Elements 11 downloaded/installed) you can get the latest Camera Raw plug-in for version 11 via the Premiere Elements 11 Help Menu/Updates. If you cannot update via that means then:

                         

                        Go to the computer's Devise Manager/Network Adapters/and look for a Microsoft Virtual Wifi Mini port Adapter choice. If you find it, right click the entry and select disable. If you do not have that Adapter listed under Network Adapters, then we need to look for another remedy for your Camera Raw issues.

                         

                        But, realize that the Camera Raw plug-in allows the Premiere Elements user the opportunity ONLY to import raw and dng images into the project. You cannot edit the raw and dng in Camera Raw dialog within Premiere Elements. For editing the raw and dng in the Camera Raw dialog you need Photoshop Elements.

                         

                        Please let us know if disabling that Network Adapter resolved the update issue.

                         

                        Thanks.

                         

                        ATR

                        • 9. Re: Camera Raw
                          nealeh Community Member

                          I just finished reinstalling PRE11 and can confirm that there are no problems with the Adobe updater. My Camera Raw updated itself to 7.4 and dragging a Sony RAW file to my PRE timeline worked fine.

                           

                          Cheers,
                          --
                          Neale
                          Insanity is hereditary, you get it from your children.

                          • 10. Re: Camera Raw
                            Steve Grisetti CommunityMVP

                            Although it is possible that, since the poster is using the trial version of the software, updates (like many components) are not available.

                            • 11. Re: Camera Raw
                              Frederick 2013 Community Member

                              It would seem that my postings have resulted replies qwhich have given me a wake up call.

                               

                              The TRIAL version is PHOTOSHOP ELEMENTS 11.  (not PREMIERE)

                               

                              Please accept my apologies for leading you down the garden path.  I appreciate your input.

                              Let's start over with this correction.

                               

                              Frederick

                              • 12. Re: Camera Raw
                                nealeh Community Member

                                Photoshop Elements has a separate support forum, but as far as Camera Raw is concerned it should just work out of the box. Try ATR's suggestion in Reply 8 and see if that helps.

                                 

                                Cheers,
                                --
                                Neale
                                Insanity is hereditary, you get it from your children.

                                • 13. Re: Camera Raw
                                  the_wine_snob CommunityMVP

                                  Frederick,

                                   

                                  I will gladly move your post to the Photoshop Elements Forum, to save you having to repost there.

                                   

                                  Maybe someone will be able to help you.

                                   

                                  [Moved to Photoshop Elements Forum]

                                   

                                  Hunt

                                  • 14. Re: Camera Raw
                                    A.T. Romano Community Member

                                    Frederick

                                     

                                    Wherever your thread ends up, please try my suggestion about disabling the Network Adapter. It worked for many besides myself for the Help Menu/Update situation.

                                     

                                    Although you come with Photoshop Elements instead of Premiere Elements, your question is applicable to both since they are sharing the same Camera Raw plug-in file in a particular Common Folder on the hard drive when both are installed on the same computer.

                                     

                                    Thanks.

                                     

                                    ATR

                                    • 15. Re: Camera Raw
                                      Frederick 2013 Community Member

                                      Back to your thoughtful replies after removing my computer from the gypsum board.

                                       

                                      I found an old trial Ver 9 stil on my computer and with that uninstalled everything aligned with PhotoShop Elements and reinstalled V11.

                                      After following up some links in the support area regarding RAW, I have concluded there is no update available at his time for NIKON D600.

                                      But there is for my othetr camera, Nikon D7000 and PSE will and did open RAW files for this camera.

                                       

                                      Thank you again for your interest.  Will plod along and wait for the D600 Raw Update.

                                       

                                      Frederick

                                      • 16. Re: Camera Raw
                                        A.T. Romano Community Member

                                        Frederick

                                         

                                        I am not sure of your message since there is a Camera Raw Update (7.3 and later) that supports your Nikon D600 camera according to the following

                                        http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html

                                         

                                        The latest version of Camera Raw for Premiere Elements 11 is version 7.4 so your camera should be covered.

                                         

                                        So please double check to make sure that you have not overlooked anything in your search for your answer.

                                         

                                        If I have misinterpreted any or all of your update, please let me know.

                                         

                                        Thank you for the follow up.

                                         

                                        ATR

                                        • 17. Re: Camera Raw
                                          99jon CommunityMVP

                                          Hi Frederick

                                           

                                          The D600 is already supported in PSE11. If you can’t reach the update server, try the earlier suggestion of ATR. See this link for further help:

                                           

                                          http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html

                                           

                                          Then launch the PSE Editor and go to Expert Mode and click the menu;

                                           

                                          Help >> Updates

                                           

                                          You should see the latest update for camera raw 7.4 (see image) and you simply choose it and then click the update button.

                                           

                                          updater-7.4.png

                                          • 18. Re: Unable to install Camera Raw update in PSE trial
                                            Barbara B. CommunityMVP

                                            Nobody seems to have mentioned that one of the very few differences about the trial is that you can't update the raw converter.

                                            • 19. Re: Unable to install Camera Raw update in PSE trial
                                              99jon CommunityMVP

                                              I’m not sure this is true. Not much of a trial if you can’t evaluate it!

                                              • 20. Re: Camera Raw
                                                Frederick 2013 Community Member

                                                I have looked into this link and cannot find any of the Microsoft adapters noted.

                                                All the adapters shown on my computer are disabled except the server.{ know I am not the brightest star in the resolution to sofrware problems, but this should not be.

                                                 

                                                The amount of passion and compassion the authors of replies has been very much appreciated.

                                                 

                                                For now I am going to drop any further time.  It shouldn't be necessary for dedicated users to have to come to my aid.

                                                 

                                                Adobe should be monitoring these messages and intercede.

                                                 

                                                Thanks again to all of you for your time and dedication.

                                                 

                                                Good bye for now. 

                                                • 21. Re: Camera Raw
                                                  99jon CommunityMVP

                                                  I fully agree Frederick. It’s not worth your investment, if Adobe can‘t keep up to date!