Creative Cloud can't connect Error

[JessyL]

Hallo guys,

I have a problem with the creative cloud. Since my Application-Manager was updated to Creative Cloud Desktop, I can't login. Everytime I try to login, it says it has no Internet-connection. But I have a connection.

I never had these problems with the Application Manager. But now I need a solution, because I must login all 30 days that my Adobe programs are working.

I can't find any information here or in the internet from People who has the same Problem.

I use Windows 7 and I work with the Team-version of Creative Cloud on my work.

Thanks for any help.

Jessy L.

[bhatnaga · Accepted solution]

See if this helps: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

[JessyL]

Thank you for the Link, I have try it, but that dosen't help.

That is my error message: (The Error message is in german, because I'm from Germany)

I hope this would help you to find a solution for me.

[bhatnaga]

See if your firewall is blocking some network calls. Add this app to firewall exception to always allow.

Regards,

Anirudh

[Kartikay_Sharma]

Hi JessyL,

Please follow this post : http://forums.adobe.com/thread/1236917

If in case the above mentioned does not resolve the issue, I would request you to kindly Turn of the Anti-Virus and the Firewall and then try to see if Creative Cloud Desktop is able to connect to internet or not .

Regards,

Kartikay Sharma

[braiswick]

Finally, after- how long? - two months? I have uploaded the new Creative Cloud. Only to find that all the programs have been upgraded from CS6 to CC.

This ranks as the worst piece of customer-relations I've ever come across. Even though I asked for instructions the Staff member dealing with me got fed-up and just dumped me.

I kept trying - and today - finally I got it fixed.

It took 20 minutes to download, at 20Mbps! There were no intermediate instructions, I wasn't told what was happening. Suddenly the Install screen disappeared - the new Creative Cloud didn't open, I had to go find it.

Adobe - this is not good. I suggest you find the boss of this team and quietly boot them out of the door.

[tracyd43190204]

Hello please tell me how you were able to get into creative cloud in precise detail please

thanks

[ahmada79624594]

I have the same error Adobe Creative Cloud Installation Error due to Cannot connect to server. No Firewall, no restriction...

[Guest]

I'm having the same problem too... But maybe we should try reinstalling it?