3 Replies Latest reply: Jun 27, 2013 11:08 AM by Sidney Mitchell RSS

    Secondary Emails?

    AndrewKhan Community Member

      I've noticed that the email field is labeled as Email 1 (Primary), but I can't seem to find a default Secondary email.

       

      I can implement it with the extended CRM, but am I missing something here?

       

      Is there already a secondary email implemented?

       

      Any help appreciated.

       

      Cheers

      Andrew,

        • 1. Re: Secondary Emails?
          Sidney Mitchell Employee Hosts

          Hi Andrew,

           

          If your site has multiple domains added and you choose hosting email with BC.  The system will automatically create these secondary emails. 

           

          For example:

           

          domain1.com (primary)

          domain2.com (secondary)

           

          You'll automatically will see the default mail account under mail.domain1.com.  So when create an email account you'll need to create under the primary account "andrew@domain1.com".  The system will see that you have a secondard domain with hosting with BC for email and will create "andrew@domain2.com" which will fall under the primary email account. 

           

          So you'll be able to access under both email account with the same shared password.  In webmail you can select when composing an email who you want the email from to be as. 

           

          More details: http://forums.adobe.com/message/5321800#5321800 (See my screenshot of a similar example)

           

          Cheers!

          -Sidney

          • 2. Re: Secondary Emails?
            AndrewKhan Community Member

            I was more thinking along the lines of how on a Contact under Contact Details there is a field named Email 1 (Primary), I was just wondering for customers is there not a way of activating an Email 2 (Secondary) that I could use as a kind of alternative email?

             

            But that is useful to know in any case.

            • 3. Re: Secondary Emails?
              Sidney Mitchell Employee Hosts

              My apologies...

               

              I got switched up by the title of the post. 

               

              The additional email 2 and email 3 can be found via contact details -> contact -> select the dropdown where you can populate with the additional email accounts if needed.

               

              2013-06-27_1103.png

               

              Then if you ever wanted to view this data you can go into the individuals contact details.  Or you can generate a custom report filtering off these fields.

               

              2013-06-27_1106.png

               

              I hope this helps!

              -Sidney