Hi,
I'm setting up a CST system with one 1st level CSR and 2 in the escalated role.
Per the CST doc in the KB here: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html, you can't have the same person in both levels. But I want to set it up so that the person in level two can uncheck herself from that level and check herself as available in level 1 when the designated CSR is away.
Will this cause problems?
