8 Replies Latest reply: Jul 8, 2013 12:39 AM by OlafS_DE RSS

    Framemaker XI package does not install - MSI error 1708/1603

    OlafS_DE Community Member

      Hi,

       

      I've created a Framemaker XI package with the "Adobe Application Manager Enterprise Edition", provided the serial number and added patch 11.0.2. The package was successfully created on a network share the installing admin account has full access rights to. Target system is a W2K8 R2 64bit terminal server.

       

      When installing, the msi rolls back, throwing error 1708/1603 after collecting all it's msi properties, nothing gets installed. In the LOCAL folder of %APPDATA%, I find a file called PDApp.log with the follwing content:

       

      6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

      6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

      6/27/2013 17:16:47 [INFO] DeploymentManager - Executing the deferred custom action.

      6/27/2013 17:16:47 [INFO] DeploymentManager - Obtained the following as CustomActionData

      6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

      6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

      6/27/2013 17:16:47 [INFO] DeploymentManager - Original database path is : H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

      6/27/2013 17:16:47 [INFO] DeploymentManager - OptionXML saved at location :: C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{12E9F8D1-641B-4 C27-A165-D3C34F200ECB}

      6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

      6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

      6/27/2013 17:16:47 [INFO] DeploymentManager - Initializing Custom Action Data from parameters

      6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

      6/27/2013 17:16:47 [INFO] DeploymentManager - Provisioning Tool path is (C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{DF00B53B-6298- 4B11-B2BB-4221D161D441}).

      6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

      6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize....The Setup base path does not exist.

      6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize from parameters.

       

      I don't know where the problem is, but it seems that installation fails because something is missing in the package?

       

      Anyone?

       

      best regards

      Olaf