9 Replies Latest reply on Jul 2, 2013 6:43 AM by Babaa

    Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?

    Babaa Level 1

      Can someone please help. For some reason in the last week, Flash CS6 is no longer listed in Extension Manager CS6 and I urgently need to install a 3rd party plug in for Flash.

        • 1. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
          Carl Sun Level 4

          During Extension Manager CS6 launch, it will get installation path of all Adobe products it supports from PCD (Product Configuration Database) firstly, and check whether the product is actually installed in that path, then it will search a configuration file named "XManConfig.xml" under product installation folder or its Configuration sub-folder. If XManConfig.xml exists and it contains "<Data key="SupportedInSuite">CS6</Data>", Extension Manager CS6 will list this product in UI.

           

          Please check the following items:

          1. Ensure XManConfig.xml exists for Flash CS6 and it contains "<Data key="SupportedInSuite">CS6</Data>".
          2. Check whether the actual installation folder of Flash CS6 is consistent with PCD. You can launch "Adobe ExtendScript Toolkit CS6" and input "BridgeTalk.__diagnostics__;" (exclude double quotation mark) then select "Debug"->"Run". The product information will be output in the Javascript Console. You can check whether the product path is right.
          3. If you can't find problem in the previous two steps, please check whether there exists permission issue which prevents Extension Manager from creating folder and reading XManConfig.xml. You can try to use sudo command to launch Extension Manager CS6 as admin (on Mac) or run Extension Manager CS6 as administrator (on Windows). If in this way products show up in Extension Manager, then please grant normal user sufficient permission.
          1 person found this helpful
          • 2. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
            Babaa Level 1

            Actually this is a bit too complicated for me. Where do I find PCD?

            • 3. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
              Babaa Level 1

              I have just done a search for XManConfig.xml and it does not exist for Flash CS6.

              However I don't know how to find PCD...

              • 4. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
                Carl Sun Level 4

                You don't have to find PCD. You just have to make sure XManConfig.xml exists and launch "Adobe ExtendScript Toolkit CS6" to verify path. If you are sure there is no XManConfig.xml under Flash CS6 installation folder, you should have deleted it by accident. You can copy it from other machine to Flash CS6 installation folder.

                1 person found this helpful
                • 5. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
                  Babaa Level 1

                  Alas! I have finally discovered Adobe ExtendScript Toolkit CS6 only after launching Adobe ExtendScript Toolkit CS5! I have followed your step 2 but I don't understand the diagnosis....and what I need to do next.

                   

                  This is it:

                   

                  Manager CC.app

                   

                              flash-12.0: IDLE

                                  Group = cs

                                  Path = /Applications/Adobe Flash CS6/Adobe Flash CS6.app

                                  Display Name = Adobe Flash Pro CS6

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = OFF

                                  BundleID = com.adobe.flash

                                  Status = IDLE

                   

                                  Info:

                                      Group = cs

                                      Version = 2.0

                                      Build = ES 4.2.12

                                      Next serial number = 4

                                      Logging: = OFF

                                      Now = 22:02:11

                   

                                      Messages:

                                          Message Version = 2.05

                                          Authentication = ON

                                          Digest = ON

                   

                              flash-12.0: IDLE

                   

                                  Thread: flash-12.0#thread

                                      Avg. pump interval = 1640ms

                                      Last pump = 205ms ago

                   

                                      Ping: 7

                   

                                          ECHO_REQUEST: ECHO_RESPONSE

                                              Timeout = undefined

                                              Handler = undefined

                   

                                          STATUS: IDLE

                                              Timeout = undefined

                                              Handler = undefined

                   

                                          MAIN: MAIN

                                              Timeout = undefined

                                              Handler = installed

                   

                                          LAUNCHED: LAUNCHED

                                              Timeout = undefined

                                              Handler = installed

                   

                                          DIAGNOSTICS: DIAGNOSTICS

                                              Timeout = undefined

                                              Handler = installed

                   

                                          INFO: INFO

                                              Timeout = undefined

                                              Handler = installed

                   

                                          SETUPTIME: thread=1ms, lost=1ms

                                              Timeout = undefined

                                              Handler = undefined

                                  ExeName = Adobe Flash CS6.app

                   

                              flash-13.0:

                                  Group = cs

                                  Path = /Applications/Adobe Flash

                  • 6. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
                    Carl Sun Level 4

                    If the installation location of Flash CS6 is "/Applications/Adobe Flash CS6/Adobe Flash CS6.app" in your mac, then you only have to restore XManConfig.xml. You can save the following content to a file named XManConfig.xml in "/Applications/Adobe Flash CS6" folder.

                     

                    <?xml version="1.0" encoding="UTF-8"?>

                    <Configuration>

                      <VariableForExMan>

                        <Data key="$UserExtensionFolder">$UserDataFolder/Adobe/Flash CS6/$Locale/Configuration/Extensions</Data>

                        <Data key="SupportedInSuite">CS6</Data>

                        <Data key="HostNameForCSXS">FLPR</Data>

                        <Data key="Bit">32</Data>

                        <Data key="$RootFolder">$InstallFolder</Data>

                        <Data key="$RootFolderLocal">$InstallFolder/$LOCALE</Data>

                        <Data key="$flash">$userdatafolder/Adobe/Flash CS6/$LOCALE/Configuration</Data>

                        <Data key="$UserBinfolder">$userdatafolder/Adobe/Flash CS6/$LOCALE/Configuration</Data>

                      </VariableForExMan>

                    </Configuration>

                    1 person found this helpful
                    • 8. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
                      Carl Sun Level 4

                      Yes. Please copy the XML content above into a text editor and save it as XManConfig.xml in "/Applications/Adobe Flash CS6" folder.

                      • 9. Re: Help!! Why isn't Flash CS6 listed in my Extension Manager CS6 ?
                        Babaa Level 1

                        Yeah!!!! I finally got it!! Lol! Thanks for that. Took a while but I got there. I learnt somethings in the process too.Thanks Carl Sun.