5 Replies Latest reply on Jun 28, 2013 3:06 PM by Eman Fu

    Form/Paypal disconnect

    Leslie Erin

      My form shows a payment option that when selected does not show up on Paypal. Help!

        • 1. Re: Form/Paypal disconnect
          Eman Fu Adobe Employee

          Hi,

           

          Could you describe your problem in more details. It would be better if you can the steps you did before you see the problem. It would be great if you can take a screenshot of any errors you see. All those informatoion will help us a lot to diagnose the problem and better help you to resolve the issues.

           

          Thanks,

           

          Eman Fu

          Senior Computer Scientist

          Adobe Systems Incorporated

          • 2. Re: Form/Paypal disconnect
            Leslie Erin Level 1

            I simply added a check box with another payment option. When I filled out the updated form and selected the new payment check box and went to the Paypal payment window, all but the new checked options showed up.

             

            Sent from my iPhone

            • 3. Re: Form/Paypal disconnect
              Eman Fu Adobe Employee

              If you want the item represented by the new check box to appear on the PayPal payment window, you'll need to add a purchase field for the the check box as well. To do that, please go to Options->Collect Payments->Purchase Fields. Then click the "+ Assign Field" button to create a new entry, select the new check box at the Purchase Field column and specify the item's description and price.

               

              After that, please test your form again and to see if the new item appear in the PayPal window if you check the checkbox.

               

              Thanks,

               

              Eman Fu

              Senior Computer Scientist

              Adobe Systems Incorporated

              • 4. Re: Form/Paypal disconnect
                Leslie Erin Level 1

                Bless you!!! It is working! Thank you!!

                • 5. Re: Form/Paypal disconnect
                  Eman Fu Adobe Employee

                  My pleasure, and thank you for using FormsCentral!

                   

                  Eman Fu

                  Senior Computer Scientist

                  Adobe Systems Incorporated