38 Replies Latest reply on Jul 1, 2013 1:33 PM by A.T. Romano

    Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.

    wolfhol Level 1

      Adobe Premiere Elements 10 konnte erfolgreich installiert werden. Doch beim anlegen eines neuen Projektes kann zwar noch der Name eingegeben werden, aber wenn bei „Speichern in:“ auf „Durchsuchen“ geklickt wird, öffnet sich ein Fenster: „Adobe Premiere Elements wird beendet, da ein schwerwiegender Fehler aufgetreten ist. Es wird versucht das aktuelle Projekt zu speichern.“ Dazu kommt es aber leider nicht, denn es war ja noch nicht einmal eines angelegt.

      Das Kombiprodukt Adobe Photoshop Elements 10 funktioniert hingegen einwandfrei.

      Das Betriebssystem ist Windows XP, SP3

      Woran liegt der Fehler? Was ist zu tun?

        • 1. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
          A.T. Romano Level 7

          wolfhol wrote in German

          (Google Translate)

           

          Adobe Premiere Elements 10 can not create a new project. It crashes immediately.
          June 28, 2013 11:25 AM

          Adobe Premiere Elements 10 was successfully installed. But to create a new project in the name nor indeed can be entered, but if in the "Save in:" is clicked "Browse" button, a window opens: "Adobe Premiere Elements is terminated because of a fatal error has occurred. It tries to save the current project. "There is not, unfortunately, because it was not even created one.

          The combined product Adobe Photoshop Elements 10 works flawlessly however.

          The operating system is Windows XP, SP3

          What is wrong? What to do?

          My Reply In German

          (Google Translate)

           

          Zunächst werden die üblichen Fragen. Haben Sie die neueste Version von QuickTime auf Ihrem Windows XP 32-Bit-Rechner mit Premiere Elements 10 installiert? Und werden Sie das Programm von einem Benutzerkonto mit Administratorrechten?

          Wie viel RAM installiert und verfügbar macht Ihrem Computer haben, und wie viel freier Speicherplatz auf der Festplatte?

          Haben Sie eine Installations-CD für das Programm oder haben Sie von heruntergeladenen Dateien zu installieren?

          Lassen Sie uns hier beginnen und dann entscheiden, was als nächstes.

          Vielen Dank.

          ATR

           

          My Reply In English

           

          First the usual questions. Do you have the latest version of QuickTime installed on your Windows XP 32 bit computer with Premiere Elements 10? And are you running the program from a User Account with Administrative Privileges?

           

          How much installed and available RAM does your computer have, and how much free hard drive space?

           

          Do you have an installation disc for the program or did you install from downloaded files?

           

          Let us start here and then decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
            wolfhol Level 1
            Zunächst werden die üblichen Fragen. Haben Sie die neueste Version von QuickTime auf Ihrem Windows XP 32-Bit-Rechner mit Premiere Elements 10 installiert?   Ja, Version 7.7.3
            Und werden Sie das Programm von einem Benutzerkonto mit Administratorrechten?   ja
            Wie viel RAM installiert und verfügbar macht Ihrem Computer haben   4GB RAM
            und wie viel freier Speicherplatz auf der Festplatte?   109GB für das System und 740GB für die Daten

            Haben Sie eine Installations-CD für das Programm oder haben Sie von heruntergeladenen Dateien zu installieren? Installations-CD (Kombi "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10"

            Lassen Sie uns hier beginnen und dann entscheiden, was als nächstes.

            Vielen Dank.

            ATR
            • 3. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
              A.T. Romano Level 7

              wolfhot wrote in German (my questions, answers I have made bold text)

              (Google Translate)

              First, the usual questions. Have you installed the latest version of QuickTime on your Windows XP 32-bit machine with Premiere Elements 10? Yes, version 7.7.3

                   And you are the program from a user account with administrator privileges? yes

                   How much RAM is installed and available makes your computer have 4GB RAM

                   and how much free space on the hard drive? 109GB and 740GB for the system for data

                   Do you have an installation disc for the program or do you have to install from downloaded files? Installation CD (combi "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10"

                   Let's start here and then decide what to do next.

                   Thank you.

               

              My Reply in German

              (Google Translate)

               

              Danke für die Antwort.

              Wenn Sie nicht bereits haben, deaktivieren Sie bitte Premiere Elements 10 Hilfe-Menü / Deaktivieren und schließen Sie das Programm. Dann über die Systemsteuerung Route, das Programm zu deinstallieren. Stellen Sie sicher, dass Ihr Computer optimiert ist. Installieren Sie das Programm, aber stellen Sie sicher, dass Anti-Virus haben und Firewalls ausgeschaltet, bis Sie, dass Sie das Programm installiert und dass Sie ein neues Projekt zu öffnen wissen.

              Lassen Sie uns sehen, ob die oben hilft, das Problem zu lösen. Wenn nicht, werden wir auf andere Fehlersuche gehen.

              Wir werden für Ihre Ergebnisse beobachten.

              Vielen Dank.

              ATR

              Haben wir festgestellt, ...
              a. Premiere Elements 10 noch nie gearbeitet, bevor
              oder
              b. Premiere Elements 10 gearbeitet, aber nicht jetzt

               

              English Version Of My Reply

               

              Thank you for the reply.

               

              If you have not already, please Deactivate Premiere Elements 10 Help Menu/Deactivate and close the program. Then using Control Panel route, uninstall the program. Make sure that your computer is optimized. Reinstall the program, but make sure to have anti-virus and firewalls turned off until you know that you have the program installed and that you can open a new project.

               

              Let us see if the above helps to resolve the problem. If not, we will go onto other troubleshooting.

               

              We will be watching for your results.

               

              Thank you.

               

              ATR

               

              Have we established...

              a. Premiere Elements 10 never worked before

              or

              b. Premiere Elements 10 worked before but does not now

              • 4. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                wolfhol Level 1

                Unter dem Menüpunkt HILFE sind die Buttons PRODUKTREGISTRIERUNG ... und DEAKTIVIEREN ... und AKTUALISIERUNGEN ... ausgegraut und nicht anklickbar.

                • 5. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                  wolfhol Level 1

                  Ich habe mit Premiere Elements 10 noch keine Projekte erstellt.

                  • 6. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                    A.T. Romano Level 7

                    wolfhol wrote in German in last 2 posts

                    (Google Translate)

                     

                    Under the menu buttons have the AID PRODUCT REGISTRATION ... and DISABLE ... and UPDATES ... grayed out and not clickable.

                    I have not created any projects with Premiere Elements 10.
                    Was this helpful?

                     

                    My Reply In German

                    (Google Translate)

                     

                    Vielen Dank für die hilfreiche Informationen.

                    Wenn Sie sehen, ein ausgegraut unter dem Hilfe-Menü deaktivieren sind, lässt vermuten, dass das Programm nicht aktiviert ist. Sofern

                    Sie bei der Installation eines Programms wurde Ihre Internetverbindung ordnungsgemäß funktioniert?

                    Wenn keine Option Deaktivieren im geöffneten Projekt in dieser Zeit, schließen Sie das Programm und gehen Sie zu Systemsteuerung zur Deinstallation steuern. Nachdem Sie sicher, dass der Computer am besten optimiert sind, dann installieren Premiere Elements 11, aber stellen Sie sicher, dass die Antivirus-und Firewall ausgeschaltet sind und ausgeschaltet bleibt, bis Sie eine neue Premiere Elements 11 Projekt ohne Probleme öffnen können.

                    Wenn Sie in der Systemsteuerung und Deinstallation sind, ist eine der Botschaften, die Sie bekommen eine Anfrage zum Deaktivieren. Wenn ja, lassen Sie mich wissen, aber sagen Sie Ja, und fahren Sie mit der Deinstallation.

                    Lassen Sie uns sehen, ob das hilft.

                    Vielen Dank.

                    ATR

                     

                    My Reply In English

                     

                    Thank you for the helpful information.

                     

                    If you are seeing a greyed out Deactivate under the Help Menu, that suggests that the program is not activated. When you did the program installation was your Internet connection working properly?

                     

                    If no Deactivate option in the opened project at this time, close the program and go to Control Panel for the uninstall. After you are sure the computer is best optimized, then reinstall Premiere Elements 11 but make sure the antivirus and firewalls are turned off and stay turned off until you can open a new Premiere Elements 11 project without any problems.

                     

                    When you are in Control Panel and uninstalling, one of the messages that you might get is a request to Deactivate. If so, let me know, but say Yes and continue with the uninstall.

                     

                    Let us see if this helps.

                     

                    Thank you.

                     

                    ATR

                    • 7. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                      wolfhol Level 1

                      If you are seeing a greyed out Deactivate under the Help Menu, that suggests that the program is not activated. When you did the program installation was your Internet connection working properly?

                      YES

                       

                      If no Deactivate option in the opened project at this time, close the program and go to Control Panel for the uninstall. After you are sure the computer is best optimized, then reinstall Premiere Elements 11 but make sure the antivirus and firewalls are turned off and stay turned off until you can open a new Premiere Elements 11 project without any problems.

                      I did everthing as proposed but there is still the same problem. Adobe photoshop Elements 10 ist working properly but ... Premiere Elements not. The installation was prompted as well done, but it's still the same problem. I installed already several times but there ist still the same problem.

                       

                      When you are in Control Panel and uninstalling, one of the messages that you might get is a request to Deactivate. If so, let me know, but say Yes and continue with the uninstall.

                      Indeed, I got the message DEACTIVATE and I deactivated as wished.

                       

                      I can't understand why Elements 10 is working properly but premiere 10 not!?!

                      • 8. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                        A.T. Romano Level 7

                        wolfhol

                         

                        Let us try this.

                         

                        Windows XP SP3 32 bit

                         

                        Go to Local Disk C

                        Documents and Settings

                        Owner

                        Application Data

                        Adobe

                        Premiere Elements

                        10.0

                        and in the 10.0 Folder should be the Adobe Premiere Elements Prefs file. Delete that file. Close out of that area.

                        (Make sure that you have Folder Options Show Hidden Files and Folders on so that you can see the full path.)

                         

                        Can you now open a new Premiere Elements 11 project?

                         

                        If not, go back to the above route, this time delete the whole 10.0 Folder. Close out of that area. And try again to open a new project.

                         

                        (The Adobe Premiere Elements Prefs will regenerate after the program is opened if you make this choice.)

                        (The whole 10.0 Folder will regenerate after the program is opened if you make this choice.)

                         

                        Do you have any special plug-ins, codecs, other video editors installed on the same program as Premiere Elements 10?

                         

                        ATR

                        • 9. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                          wolfhol Level 1

                          Application Data

                          Adobe

                          Premiere Elements

                          10.0

                          and in the 10.0 Folder should be the Adobe Premiere Elements Prefs file.

                           

                          There are two folders within Adobe:

                          Premiere Elements -> 10.0 -> Layouts and OLS folders and beside other files is that mentioned file "Adobe Premiere Elements Prefs" ***

                          and the other folder is

                          Premiere Elements 10.0 -> 10.0 -> Trace Database.txt

                           

                          Before I delete the mentioned File (s. above ***) could it be possible that the whole folder "Premiere Elements 10.0" should be deleted before? and perhaps than the program will already work properly?! If not I can delete afterwards the mentioned file?!

                           

                          What do you propose?

                           

                           

                           

                           

                          Delete that file. Close out of that area.

                          (Make sure that you have Folder Options Show Hidden Files and Folders on so that you can see the full path.)

                          • 10. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                            wolfhol Level 1

                            Just for your information:

                            Within the file "Trace Database.txt" is written.

                            ASL.ResourceUtils.GetLanguageIDFromRegistry15
                            FE.WinInit.LocPlugins15
                            • 11. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                              A.T. Romano Level 7

                              wolfhol

                               

                              This is where you want to be

                               

                              Premiere Elements -> 10.0 -> Layouts and OLS folders and beside other files is that mentioned file "Adobe Premiere Elements Prefs" ***

                               

                              First, try deleting just the Adobe Premiere Elements Prefs file in the 10.0 in which it exists.

                               

                              If that has no influence on the problem, the delete the whole 10.0 which includes the Adobe Premiere Elements Prefs file.

                               

                              You definitely do not want

                              Premiere Elements 10.0 -> 10.0 -> Trace Database.txt

                               

                              Do not hesitate to ask if you need further clarification.

                               

                              ATR

                              • 12. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                wolfhol Level 1

                                First of all, many thanks for your help until now!

                                 

                                So, meanwhile I was busy.

                                 

                                Unfortunately all proposals didn't help until now. So I deleted all folders, files ... simply everything in connection with ADOBE PREMIERE ELEMENTS 10 (APE10) - I considered even the registry.

                                 

                                After that I reinstalled APE 10 as suggested. But nothing has changed. It's still the same problem.

                                 

                                It's curious because I have APE 10 also installed on my 10 years (!!) old Laptop. And there the program is working properly.

                                IMG_1424_1.JPG

                                The difference is that on my Laptop I can see a written path where files are saved including search possibilities. On my desktop not (s. photo above)

                                 

                                Perhaps this details can help us to find the solution!?

                                • 13. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                  A.T. Romano Level 7

                                  wolfhol

                                   

                                  Have you setup Premiere Elements 10 with the default installation locations? Since your Save In: in the New Project dialog seems to be at the center of the issue, please double check if you have the default save location for the project. In Windows XP 32 bit, I believe it is in your case:

                                   

                                  Documents and Settings

                                  Owner

                                  My Documents

                                  Adobe

                                  Premiere Elements

                                  10.0

                                  and, when you look in the 10.0 Folder, what folders do you see? Please remind me how much hard drive space you have on the Local Disk C and wherever you have found this ....Adobe/Premiere Elements/10.0...location.

                                   

                                  Thank you.

                                   

                                  ATR

                                  • 14. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                    wolfhol Level 1

                                    Have you setup Premiere Elements 10 with the default installation locations?

                                    Yes

                                     

                                    Since your Save In: in the New Project dialog seems to be at the center of the issue, please double check if you have the default save location for the project. In Windows XP 32 bit, I believe it is in your case:

                                    Yes I hope so. I can't double click it because of the break down window

                                     

                                    and, when you look in the 10.0 Folder, what folders do you see?

                                    Nothing!

                                     

                                    how much hard drive space you have on the Local Disk C and wherever you have found this

                                    System (C:) = 113GB

                                    Daten (F:) = 748GB

                                     

                                    I hope that we can locate the problem now.

                                    • 15. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                      A.T. Romano Level 7

                                      wolfhol

                                       

                                      I also have Windows XP Professional SP3 32 bit on another computer. This afternoon I will try to install Premiere Elements 11 on that computer and see if I am successful in that goal.

                                       

                                      While I am doing that, please remind me

                                       

                                      Have you checked the antivirus program to see if it is causing the problem? Have you checked the Privileges setup for your computer?

                                       

                                      Have you created a new User Account with Administrative Privileges and ran Premiere Elements 11 in it?

                                       

                                      More later.

                                       

                                      ATR

                                      • 16. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                        wolfhol Level 1

                                        Here you can see where we can find all the folders and files concerning ADOBE PREMIERE ELEMENTS 10

                                        Dokument.jpg

                                        • 17. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                          wolfhol Level 1

                                          Have you checked the antivirus program to see if it is causing the problem?

                                          There is AVIRA ANTIVIRUS PREMIUM installed. I checked it. Everything seems to be OK!?

                                           

                                          Have you checked the Privileges setup for your computer?

                                          Yes, I'm the ADMINISTRATOR

                                          • 18. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                            A.T. Romano Level 7

                                            wolfhol

                                             

                                            Please excuse the typing error in post #15....where I say

                                            Have you created a new User Account with Administrative Privileges and ran Premiere Elements 11 in it?

                                            That should have been Premiere Elements 10 not 11.

                                             

                                            And it will be Premiere Elements 10 that I will try to install on my Windows XP Professional SP3 32 bit computer.

                                             

                                            Thank you for your latest reports.

                                             

                                            ATR

                                            • 19. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                              wolfhol Level 1

                                              Once again I uninstalled PREMIERE 10 and afterwards I reinstalled the program on the default path ...

                                              c:\Programme\Adobe\

                                              Afterwards there was shown a window:

                                              InstallShieldWizard abgeschlossen (finished)  .... erfolgreich (successfull) ...

                                              But ....once again the same problem ...within SAVE IN ... empty! ...and with a click on DURCHSUCHEN poped up the already mentioned window (see above at the beginning)

                                               

                                              I also tested the drivers ... all drivers are up to date

                                               

                                              Let's hope that you will find a solution

                                              • 20. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                A.T. Romano Level 7

                                                wolfhol

                                                 

                                                I am in the process of installing Premiere Elements 10 on my Windows XP SP3 32 bit computer.

                                                 

                                                Question: What processor do you have for your Windows XP computer single, dual core, other and what is the clock speed? And, do you know if it comes with SSE2 support?

                                                 

                                                I could not find where we discussed that earlier.

                                                 

                                                Thank you.

                                                 

                                                ATR

                                                • 21. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                  wolfhol Level 1

                                                  What processor do you have for your Windows XP computer .... and what is the clock speed?

                                                  Fujitsu Siemens Computer

                                                  Intel Core 2Duo CPU E7300 @ 2,66GHz, 1,67GHz, 3,25GB RAM, Physikalische Adresserweiterung

                                                   

                                                  I took also some systeminformations from ADOBE PHOTOSHOP ELEMENTS 10:

                                                  Betriebssystem: Windows XP 32-Bit

                                                  Version: 5.1 Service Pack 3

                                                  Systemarchitektur: Intel CPU-Familie: 6, Modell: 7, Stepping: 6 mit MMX, SSE (ganze Zahl), SSE FP, SSE2

                                                  Physischer Prozessor: 2

                                                  Prozessor-Taktfrequenz: 2666 MHz

                                                  Grafikkarte: NVIDIA GeForce 7100 / NVIDIA nForce 630i

                                                  Grafikmodus: 1920 x 1080 x 4294967296 Farben

                                                  Grafikkartentreiber: nv4_disp.dll

                                                  Treiberversion: 6.14.13.0783

                                                  Eingebauter Speicher: 3326 MB

                                                  Freier Speicher: 2292 MB

                                                  Anwendungsordner: C:\Programme\Adobe\Photoshop Elements 10\

                                                  Nicht geladene Zusatzmodule: KEINE

                                                  Installierte TWAIN-Geräte: OHNE

                                                   

                                                  I installed PREMIERE the same way as PHOTOSHOP ELEMENTS

                                                  • 22. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                    A.T. Romano Level 7

                                                    wolfhol

                                                     

                                                    From an installation disc 1 of 5 that came bundled with Photoshop Elements 11 and Premiere Elements 11, I installed Premiere Elements 11 on

                                                    Windows XP Professional SP3 32 bit

                                                    Intel dual core processor, 3.21 GHz

                                                    1.95 GB RAM

                                                    123 GB of free hard drive space (all from Local Disk C)

                                                     

                                                    The process was slow, but the program installed successful without problems. I took as far as creating a new project and adding some media and saving the project to the computer hard drive.

                                                     

                                                    In the new project dialog, the Save In field was available for use.

                                                     

                                                    When you were at the Welcome Screen where you made your choice of new project, were you asked to sign in. If so, did the program recognize your Adobe ID and Password?

                                                     

                                                    Did you get any Display Card Error Message? Please check to make sure that the message was there but hidden under some other dialog.

                                                     

                                                    More later.

                                                     

                                                    Thanks.

                                                     

                                                    ATR

                                                    • 23. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                      wolfhol Level 1

                                                      When you were at the Welcome Screen where you made your choice of new project, were you asked to sign in. If so, did the program recognize your Adobe ID and Password?

                                                      The following steps occured as folowing photos will show:

                                                       

                                                       

                                                       

                                                      When I installed the programm on my Laptop I was asked fpr ID etc. but on my Desktop PC I wasn't asked. The fatal steps you see above.

                                                      • 24. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                        A.T. Romano Level 7

                                                        wolfhol

                                                         

                                                        Please recheck your post 23 sending. No screenshots or photos are displayed.

                                                         

                                                        Thanks.

                                                         

                                                        ATR

                                                        • 25. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                          wolfhol Level 1

                                                          When you were at the Welcome Screen where you made your choice of new project, were you asked to sign in. If so, did the program recognize your Adobe ID and Password?

                                                          The following steps occured as folowing photos will show:

                                                           

                                                          Dokument01.jpgDokument02.jpgDokument03.jpgDokument04.jpg

                                                           

                                                          When I installed the programm on my Laptop I was asked fpr ID etc. but on my Desktop PC I wasn't asked. The fatal steps you see above.

                                                          • 26. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                            A.T. Romano Level 7

                                                            wolfhol

                                                             

                                                            Have you tried the approach of looking at the troubleshooting logs as described in the following Adobe link

                                                            http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

                                                             

                                                            Maybe the logs will bring up an event that we not seeing.

                                                             

                                                            Thanks.

                                                             

                                                            ATR

                                                            • 27. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                              wolfhol Level 1

                                                              Maybe the logs will bring up an event that we not seeing.

                                                              I can't interpret and handle the log files.

                                                              I'm not sure if there are delicate infos which are not for the publicity!?

                                                              Is it possible to send them to you outside this board?

                                                              To which E-Mail adress shall I send the logfile?

                                                              • 28. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                wolfhol Level 1

                                                                I shall try it. Perhaps the attached logfiles will reach you.

                                                                • 29. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                  A.T. Romano Level 7

                                                                  wolfhol

                                                                   

                                                                  I am going to think about this some more. Then we can decide what to do about those log files.

                                                                   

                                                                  Thanks. I will get back to your thread within the next few hours.

                                                                   

                                                                  ATR

                                                                  • 30. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                    A.T. Romano Level 7

                                                                    wolfhol

                                                                     

                                                                    Let us put off using those logs for now. But please let me know if you have all the logs ready for interpretation or whether they still need to be generated from your computer?

                                                                     

                                                                    This is my latest idea to rule in or out. I have been searching around the Internet for solutions for you. Someone must have had the save issue, but I have not found it yet.

                                                                     

                                                                    Please review the following Adobe Tech Note which deals with troubleshooting Elements on Windows installation issues.

                                                                    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

                                                                     

                                                                    a. One more time do a clean and complete uninstall of Premiere Elements 10 from your computer....deactivation, uninstall, ccleaner (regular and registry). Then this time we are not going to install from the installation disc. Instead we are going to install from the copies of the installation disc folder files saved to the computer hard drive...

                                                                     

                                                                    Installation Disc in Burner Tray

                                                                    Right click Burner driver, select explore or open

                                                                    Copy to the computer Desktop or Documents the whole Adobe Premiere Elements Folder that you find.

                                                                    Once the Adobe Premiere Elements Folder is saved to your hard drive, double click it to open it.

                                                                    In the opened Adobe Premiere Elements Folder, look for the Setup.exe file.

                                                                    Double click the Setup.exe file to begin the Premiere Elements 10 installation.

                                                                     

                                                                    Let us see if any of that works for us. Also please review the article listed above.

                                                                     

                                                                    The above is based on you having an installation disc. Please remind me if you have an installation disc.

                                                                     

                                                                    Thanks.

                                                                     

                                                                    ATR

                                                                    • 31. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                      wolfhol Level 1

                                                                      Did you get my e-Mailk with the attached log files? #28

                                                                      • 32. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                        A.T. Romano Level 7

                                                                        wolfhol

                                                                         

                                                                        No email yet. How did you send it? And, did you get confirmation that it was sent?

                                                                        We can explore that during the day.

                                                                         

                                                                        Did you get a chance to try the Premiere Elements installation from the Setup.exe on the hard drive as described in previous post?

                                                                         

                                                                        Thanks.

                                                                         

                                                                        ATR

                                                                        • 33. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                          wolfhol Level 1

                                                                          I tried your last proposal as well but it also doesn't work

                                                                           

                                                                          The whole day I spent my time to install/uninstall, clean everything with ccleaner, swept away everything that had to do with the program in the registry as well as on my HDD - and that several times - but all in vain.

                                                                          I also uninstalled several other programs from the HDD I don't need at the moment before I tried to reinstall Adobe Premiere Elements 10 once again.

                                                                           

                                                                          I even uninstalled and reinstalled Adobe Photoshop Elements 10, but with the same reckless result at the end.

                                                                           

                                                                          The onliest gleam of hope was that after all that trials Adobe Premiere Elements 10 was asking for the serial number which I entered successfully.

                                                                           

                                                                          But the result after all the working hours was the same. There ist no path shown where I could save a new project (Speichern in:). When I click on file search (Durchsuchen) the programm crash comes again and again as from the beginning (as already stated in #25, second and third picture)

                                                                           

                                                                          What I don't understand is that Adobe Photoshop Elements 10 is working very well. By the way I installed both programs as proposed from the installer on drive c:\

                                                                           

                                                                          Also interesting is that all installations were accepted as succesfully done

                                                                           

                                                                          I think we have tried all we can do but sadly all our efforts were as already said in vain

                                                                           

                                                                          Perhaps there are other users with the same problem and who knows with a solution meanwhile!?

                                                                          If not I will look for an alternative program which works better than Adobe Photoshop Premiere 10 (By the way: In google you can find many unsatisfied users with that program - installation problems etc.)

                                                                           

                                                                          But until now I will say once again many thanks for your help! We shall wait and see. The hope dies last.

                                                                          • 34. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                            A.T. Romano Level 7

                                                                            wolfhol

                                                                             

                                                                            I have not given up.

                                                                             

                                                                            The only good news seems to be

                                                                            Also interesting is that all installations were accepted as successfully done

                                                                            Have you gone over and over your computer permissions? Did you actually create a new User Account with Administrative Privileges. Here I am not thinking Administrative Priviledges so much as I am thinking a damaged User Account.

                                                                             

                                                                            I am just another user of the programs such as yours. I am not Adobe. And unfortunately I do not think that Adobe would get involved because it usually requires involvement of purchased/registered/current version. But you could contact Adobe to find out what technical services it could supply to resolve this matter and what its fee would be.

                                                                             

                                                                            I do not think that we can be so lucky and grateful for someone from Adobe seeing your thread and helping us.

                                                                             

                                                                            Please make a list of all that we have tried so that you will be prepared if we can get Adobe involved in your Premiere Elements 10 on Windows XP SP3 32 bit issue where the project save cannot be set in the new project dialog without a program crash.

                                                                             

                                                                            Another approach that we might use is the following. Download and install the free 30 day tryout of Premiere Elements 11 from Adobe and determine if it behaves the same as your Premiere Elements 10.

                                                                             

                                                                            More later.

                                                                             

                                                                            ATR

                                                                            • 35. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                              wolfhol Level 1

                                                                              Thanks for your advices.

                                                                               

                                                                              Following questions I still have:

                                                                              1. I installed both programs at the same time: Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. -> Elements 10 is working properly and Premiere not!?

                                                                              2. I installed Premiere 10 with a successfull accepted serial number as well as Elements 10 and it were told after the installation that everything is OK!?

                                                                               

                                                                              That's what I have still in mind: Why there is no path shown under "Speichern in" (save in, #25) and when I click at "Durchsuchen" (search) the program crashes

                                                                              • 36. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                                A.T. Romano Level 7

                                                                                wolfhol

                                                                                 

                                                                                We have tried many approaches to uncover the issue which points to the new project dialog and the Save In field.

                                                                                 

                                                                                Have we approached this from the other side.

                                                                                 

                                                                                a. You say that you have Premiere Elements 10 successfully installed on Windows XP SP3 32 bit computer.

                                                                                 

                                                                                b. The Save In field wants to go by default to:

                                                                                Local Disk C  What is the format of this drive...NTFS? How much free hard drive space at this time?

                                                                                Documents Folder

                                                                                Adobe Folder

                                                                                Premiere Elements Folder

                                                                                10.0 Folder

                                                                                 

                                                                                When you look at your computer setup, do you see anything in that path description that is not as described and that looks unusual?

                                                                                 

                                                                                Also, when you right click the desktop icon for Premiere Elements 10, select Properties, and then the Compatibility Tab, what choices do you have if you put a check mark after "Run this program in compatibility Mode for..."?

                                                                                 

                                                                                I have not yet found another posting the issue that you present as we go through all sorts of troubleshooting possibilities first hand.

                                                                                 

                                                                                Adobe may be our only source of information on this type of issue.

                                                                                 

                                                                                ATR

                                                                                • 37. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                                  wolfhol Level 1

                                                                                  Local Disk C  What is the format of this drive...NTFS? How much free hard drive space at this time?

                                                                                  NTFS, 113GB

                                                                                  When you look at your computer setup, do you see anything in that path description that is not as described and that looks unusual?

                                                                                  No

                                                                                  Also, when you right click the desktop icon for Premiere Elements 10, select Properties, and then the Compatibility Tab, what choices do you have if you put a check mark after "Run this program in compatibility Mode for..."?

                                                                                  Windows 95

                                                                                  Windows 98 / Windows ME

                                                                                  Windows NT 4.0 (Service-Pack 5)

                                                                                  Windows 2000

                                                                                  Adobe may be our only source of information on this type of issue.

                                                                                  I Think so as well.

                                                                                  Let's remain in that sense.

                                                                                  Thanks once again.

                                                                                  • 38. Re: Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.
                                                                                    A.T. Romano Level 7

                                                                                    wolfhol

                                                                                     

                                                                                    Thank you for the continuing updates. I am sorry that the news is not better.

                                                                                     

                                                                                    Have you contacted Adobe to see if it would give you technical support for version 10 free or with a fee. Since you do not have purchased/registered/current version, I am not sure if it would help at all since you do not have the current version. But, please inquire to Adobe to find out where you stand on the matter.

                                                                                     

                                                                                    Have you considered the free 30 day tryout of Premiere Elements 11 for troubleshooting purposes? If that also has the same Save In: problem, then we might assume that the problem is related to some aspect of the computer configuration. I do not believe it is a plain and simple compatibility problem between Premiere Elements 10 and your Windows XP SP3 32 bit since I am able to install either Premiere Elements 10 or 11 on my Windows XP Professional SP3 32 bit without problem.

                                                                                     

                                                                                    We will be watching for further developments.

                                                                                     

                                                                                    Thank you again.

                                                                                     

                                                                                    ATR