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It is my understanding that with CC there is no serial number needed. It is all based on your Adobe ID. So if you only have one Adobe ID then you are liminted to 2 machines. If seems to me, and I am no expert, you would have to have set up another ID at time of purchase.
Thanks Curt. While that certainly seems plausible, it begs the question of WHY they accepted my two subscriptions in the first place, and kept charging me, while no one informed me of this issue? And the hour I spent on the phone, going over and over "the two serial numbers" they gave me for CC, with the end result to be that I don't need the serial number? Only two Adobe ID's? Crazy.
Thanks for your help Curt.
Support is geared to the usual 100 questions. Seems like they just work off of a script and don't really have a clue as to how the program works.
At this point I could call customer support, verify what I have suggested, and ask how to set up another Adobe ID for your other subscription, and get a refund for the 2 months you paid.
Just wondering why you didn't take the Creative Cloud for Teams route, rather than take out two subscriptions. But do you the Application Manager installed on each machine? If so, that should show who is signed in on each computer. It sounds like the same user is signed on with all three computers, in which case sign out from the one with out your apps installed on, and sign in again using the other subscription ID.
If this proves problematic, uninstall the Application manager from the third machine, and sign in on the Adobe CC site with the new ID and start from scratch.
But surely it would be better to sort out the mess you are in, and swap your two subscriptions for a 'Team Subscription'. Go ask in the Creatice Cloud Forum, and make it clear in the thread subject window that you need help from an Adobe staff member. We frequently see Adobe staff step in on these forums, to fix complicated issues.
Trevor, thanks for this info. I will check out the "Teams" route. Altho if it works for me with just 3 computers, then I would again be surprised that no one from Adobe ever suggested it to me. I don't even know what it is yet.
So. I wil check out Teams... and if that's not my answer then I will create a new account and ID and reinstall one of the versions.
Ok. Got this settled. The TEAMS subscription doesn't work for me because we only use Photoshop. So we need single app subscriptions. Far cheaper.
Got one of the original subscriptions canceled and a refund coming. And will be getting a new Adobe ID and account, and will get the second subscription on that ID.
So, I am all set now. Thanks to both of you for your help.
OK Jim, and thanks for the clarification about Teams. I was not aware that they could only be used with full subscriptions, but I guess it makes sense. Glad you got your issue fixed.