15 Replies Latest reply: Jul 10, 2013 9:27 AM by JavieroF RSS

    Illustrator crashes on open Mountain Lion

    JavieroF Community Member

      This happens on my Macbook pro. I hasn't worked ever!! I need it to work because I'm creating CC documents on my desktop computer and I need to be able to open the documents on my laptop.

       

      Thanks

        • 1. Re: Illustrator crashes on open Mountain Lion
          JavieroF Community Member
          Process:     Adobe Illustrator [839]
          Path:        /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
          Identifier:  com.adobe.illustrator
          Version:     256 (17.0.0)
          Code Type:   X86-64 (Native)

          Parent Process:  launchd [287]

          User ID:     502

           

          Date/Time:   2013-06-28 18:07:58.307 -0500
          OS Version:  Mac OS X 10.8.4 (12E55)

          Report Version:  10

           

          Interval Since Last Report:      78511 sec
          Crashes Since Last Report:       10

          Per-App Interval Since Last Report:  69 sec

          Per-App Crashes Since Last Report:   9

          Anonymous UUID:                  AF67B70D-87F7-9FD9-122C-0911B80E7669

           

          Crashed Thread:  0  Dispatch queue: com.apple.main-thread

           

          Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

          Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000058

           

          VM Regions Near 0x58:

          -->

          __TEXT             0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

           

          Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

          0   com.wacom.Inkling         0x0000000115794297 wacexportfileplugin::StartupPlugin(SPInterfaceMessage*) + 39
          1   com.wacom.Inkling         0x000000011579682b PluginMain + 123
          2   com.adobe.illustrator     0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
          3   com.adobe.illustrator     0x0000000100ab5423 SPCallPlugin + 99
          4   com.adobe.illustrator     0x0000000100ab8066 SPSendMessage + 646
          5   com.adobe.illustrator     0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
          6   com.adobe.illustrator     0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
          7   com.adobe.illustrator     0x0000000100ab8be7 spStartupPlugins + 919
          8   com.adobe.illustrator     0x0000000100ab7cc4 SPStartupPlugins + 36
          9   com.adobe.illustrator     0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
          10  com.adobe.illustrator     0x00000001006e21c3 PluginMgr::TryStartUp() + 179
          11  com.adobe.illustrator     0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
          12  com.adobe.illustrator     0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
          13  com.adobe.illustrator     0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
          14  com.adobe.illustrator     0x000000010042e640 CAIApplication::RunApp() + 128
          15  com.adobe.illustrator     0x0000000100419a57 main + 135
          16  com.adobe.illustrator     0x0000000100002c94 start + 52

           

          Thread 1:: Dispatch queue: com.apple.libdispatch-manager

          0   libsystem_kernel.dylib    0x00007fff8dbc2d16 kevent + 10
          1   libdispatch.dylib         0x00007fff93713dea _dispatch_mgr_invoke + 883
          2   libdispatch.dylib         0x00007fff937139ee _dispatch_mgr_thread + 54

           

          Thread 2:

          0   libsystem_kernel.dylib    0x00007fff8dbc26d6 __workq_kernreturn + 10
          1   libsystem_c.dylib         0x00007fff934e7f4c _pthread_workq_return + 25
          2   libsystem_c.dylib         0x00007fff934e7d13 _pthread_wqthread + 412
          3   libsystem_c.dylib         0x00007fff934d21d1 start_wqthread + 13

           

          Thread 3:

          0   libsystem_kernel.dylib    0x00007fff8dbc26d6 __workq_kernreturn + 10
          1   libsystem_c.dylib         0x00007fff934e7f4c _pthread_workq_return + 25
          2   libsystem_c.dylib         0x00007fff934e7d13 _pthread_wqthread + 412
          3   libsystem_c.dylib         0x00007fff934d21d1 start_wqthread + 13

           

          Thread 4:

          0   libsystem_kernel.dylib    0x00007fff8dbc26d6 __workq_kernreturn + 10
          1   libsystem_c.dylib         0x00007fff934e7f4c _pthread_workq_return + 25
          2   libsystem_c.dylib         0x00007fff934e7d13 _pthread_wqthread + 412
          3   libsystem_c.dylib         0x00007fff934d21d1 start_wqthread + 13

           

          Thread 5:

          0   libsystem_kernel.dylib    0x00007fff8dbc20fa __psynch_cvwait + 10
          1   libsystem_c.dylib         0x00007fff934e9fe9 _pthread_cond_wait + 869
          2   com.adobe.AGM             0x0000000103894dcb 0x103552000 + 3419595
          3   com.adobe.AGM             0x000000010389587d 0x103552000 + 3422333
          4   com.adobe.AGM             0x00000001038ab8a8 0x103552000 + 3512488
          5   libsystem_c.dylib         0x00007fff934e57a2 _pthread_start + 327
          6   libsystem_c.dylib         0x00007fff934d21e1 thread_start + 13

           

          Thread 6:

          0   libsystem_kernel.dylib    0x00007fff8dbc26d6 __workq_kernreturn + 10
          1   libsystem_c.dylib         0x00007fff934e7f4c _pthread_workq_return + 25
          2   libsystem_c.dylib         0x00007fff934e7d13 _pthread_wqthread + 412
          3   libsystem_c.dylib         0x00007fff934d21d1 start_wqthread + 13

           

          Thread 7:: com.apple.CFSocket.private

          0   libsystem_kernel.dylib    0x00007fff8dbc2322 __select + 10
          1   com.apple.CoreFoundation  0x00007fff97239f46 __CFSocketManager + 1302
          2   libsystem_c.dylib         0x00007fff934e57a2 _pthread_start + 327
          3   libsystem_c.dylib         0x00007fff934d21e1 thread_start + 13

           

          Thread 8:

          0   libsystem_kernel.dylib    0x00007fff8dbc0686 mach_msg_trap + 10
          1   libsystem_kernel.dylib    0x00007fff8dbbfc42 mach_msg + 70
          2   com.apple.CoreFoundation  0x00007fff971f5233 __CFRunLoopServiceMachPort + 195
          3   com.apple.CoreFoundation  0x00007fff971fa916 __CFRunLoopRun + 1078
          4   com.apple.CoreFoundation  0x00007fff971fa0e2 CFRunLoopRunSpecific + 290
          5   IMSLib.dylib              0x0000000112a8953d 0x112a85000 + 17725
          6   IMSLib.dylib              0x0000000112a89c86 0x112a85000 + 19590
          7   IMSLib.dylib              0x0000000112a99c18 0x112a85000 + 85016
          8   IMSLib.dylib              0x0000000112aa63eb 0x112a85000 + 136171
          9   IMSLib.dylib              0x0000000112a9dce8 0x112a85000 + 101608
          10  IMSLib.dylib              0x0000000112a912e2 0x112a85000 + 49890
          11  libsystem_c.dylib         0x00007fff934e57a2 _pthread_start + 327
          12  libsystem_c.dylib         0x00007fff934d21e1 thread_start + 13

           

          Thread 9:

          0   libsystem_kernel.dylib    0x00007fff8dbc26d6 __workq_kernreturn + 10
          1   libsystem_c.dylib         0x00007fff934e7f4c _pthread_workq_return + 25
          2   libsystem_c.dylib         0x00007fff934e7d13 _pthread_wqthread + 412
          3   libsystem_c.dylib         0x00007fff934d21d1 start_wqthread + 13

           

          Thread 0 crashed with X86 Thread State (64-bit):

            rax: 0x0000000000000000  rbx: 0x0000000113289470  rcx: 0x00000000002f4180  rdx: 0x0000000000078e20

            rdi: 0x0000000109fa5e00  rsi: 0x0000000000000002  rbp: 0x00007fff5fbfe890  rsp: 0x00007fff5fbfe870

             r8: 0x0000000000000003   r9: 0x00000000f50a38af  r10: 0x0000000000000000  r11: 0x00000000f50a38af

            r12: 0x00000001157d0448  r13: 0x00000000214d454d  r14: 0x00007fff5fbfeac0  r15: 0x00000001100055a0

            rip: 0x0000000115794297  rfl: 0x0000000000010202  cr2: 0x0000000000000058

          Logical CPU: 2

           

          Binary Images:

             0x100000000 -    0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
             0x102520000 -    0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
             0x103279000 -    0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
             0x1032fe000 -    0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
             0x103306000 -    0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
             0x103379000 -    0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
             0x1033f6000 -    0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
             0x1033fb000 -    0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
             0x103552000 -    0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
             0x103bc0000 -    0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
             0x103c05000 -    0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
             0x103daf000 -    0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
             0x103dd4000 -    0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
             0x103e02000 -    0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
             0x10415a000 -    0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
             0x104770000 -    0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
             0x1058b4000 -    0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
             0x105954000 -    0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
             0x105b0e000 -    0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
             0x105be0000 -    0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
             0x105da0000 -    0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
             0x105eeb000 -    0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
             0x106077000 -    0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
             0x10621e000 -    0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
             0x106230000 -    0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
             0x106278000 -    0x106336ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
             0x106386000 -    0x10643fff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
             0x106489000 -    0x106652ff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
             0x106695000 -    0x106e00fff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.30505) <38762F4D-B5C5-3FD4-AFFE-5D1195FB76FC> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
             0x106eb8000 -    0x106fbcfff +com.adobe.PDFPort (AdobePDFPort 2.1.0.30929 - 2.1.0.30929) <46896FB3-8FDB-3554-B4F6-013BB944D5EB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
             0x106fcf000 -    0x106ff4ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
             0x10702e000 -    0x107073ff7 +com.adobe.pip (7.0.0.1768) <F022E031-1429-354F-B718-70F001B342EF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
             0x10707f000 -    0x10712aff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.30772) <5DE0B54D-CDAE-3146-904F-72CBC5C89FA7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
             0x10716f000 -    0x10722dfff +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <2FAB4B9A-EDB9-0FF9-55B2-52DEC380D2BF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
             0x107250000 -    0x107566fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <D21D9020-0CD5-2CE3-FE04-8856C4F631E1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
             0x107632000 -    0x107645ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
             0x10764f000 -    0x107667ff7  com.apple.carbonframeworktemplate (1.0 - 1.0) <CD612584-FFB3-3311-8A49-834F1DFA2841> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
             0x10766e000 -    0x10775dfff +com.adobe.amtlib (7.0.0.169 - 7.0.0.169) <A9A9F814-FF1F-3182-992C-395E5BC52481> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
             0x107770000 -    0x107776ff7 +com.adobe.boost_date_time.framework (7.0.0 - 7.0.0.0) <C8A03503-9AF8-39E5-B52A-947940E9BE85> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
             0x10778d000 -    0x10779ffff +com.adobe.boost_filesystem.framework (7.0.0 - 7.0.0.0) <E9A71FDE-E91D-3DB8-8C93-C4DC759440FF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
             0x1077bd000 -    0x107858ff7 +com.adobe.boost_regex.framework (7.0.0 - 7.0.0.0) <46B5DDAA-7B53-3295-9AC6-C4A5220FA9DD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
             0x1078ef000 -    0x10793dfff +com.adobe.boost_serialization.framework (7.0.0 - 7.0.0.0) <102B6B3B-01A9-384C-ABDD-69E255EA0461> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
             0x107a69000 -    0x107a74fff +com.adobe.boost_signals.framework (7.0.0 - 7.0.0.0) <A07284DB-0BDE-3AA0-A9FD-9FD4080A58E0> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
             0x107a8c000 -    0x107a90fff +com.adobe.boost_system.framework (7.0.0 - 7.0.0.0) <14201414-F4C5-3361-ABA8-225B6A997DBA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
             0x107a99000 -    0x107aa7fff +com.adobe.boost_threads.framework (7.0.0 - 7.0.0.0) <C4728FDF-6398-37CD-A9CF-4E8C3522BF8F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
             0x107acb000 -    0x107de9fff +com.adobe.dvaadameve.framework (7.0.0 - 7.0.0.0) <C527EBA1-3390-387A-935D-A5F37DBB00F3> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
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          0x7fff95881000 - 0x7fff95881fff  libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
          0x7fff95e1c000 - 0x7fff95e41ff7  libc++abi.dylib (26) <D86169F3-9F31-377A-9AF3-DB17142052E4> /usr/lib/libc++abi.dylib
          0x7fff95e42000 - 0x7fff95e58fff  com.apple.MultitouchSupport.framework (235.29 - 235.29) <617EC8F1-BCE7-3553-86DD-F857866E1257> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
          0x7fff96e84000 - 0x7fff96e96ff7  libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
          0x7fff96ea2000 - 0x7fff96ea4fff  com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
          0x7fff96ea6000 - 0x7fff96f05fff  com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
          0x7fff96f58000 - 0x7fff96f66ff7  libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
          0x7fff96f67000 - 0x7fff96f72ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
          0x7fff97050000 - 0x7fff97065fff  com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
          0x7fff97145000 - 0x7fff97145fff  libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
          0x7fff97146000 - 0x7fff97149fff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
          0x7fff9714a000 - 0x7fff97157fff  libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
          0x7fff971c5000 - 0x7fff973afff7  com.apple.CoreFoundation (6.8 - 744.19) <0F7403CA-2CB8-3D0A-992B-679701DF27CA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff974ca000 - 0x7fff974ccfff  libCVMSPluginSupport.dylib (8.9.2) <EF1192AC-3357-3A0B-BFAF-6594D7737892> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
          0x7fff974cd000 - 0x7fff9751cff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
          0x7fff9753a000 - 0x7fff97562fff  libJPEG.dylib (850) <DC750E1E-BD07-339B-A4A6-D86BFE969F68> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
          0x7fff975af000 - 0x7fff975bbfff  libCSync.A.dylib (332) <47466CF6-EB5C-3312-9E24-178F4410A92B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
          0x7fff9760c000 - 0x7fff976bdfff  com.apple.LaunchServices (539.9 - 539.9) <07FC6766-778E-3479-8F28-D2C9917E1DD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
          0x7fff976be000 - 0x7fff97718ff7  com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
          0x7fff9779f000 - 0x7fff979d4ff7  com.apple.CoreData (106.1 - 407.7) <A676E1A4-2144-376B-92B8-B450DD1D78E5> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
          0x7fff979d5000 - 0x7fff97a73ff7  com.apple.ink.framework (10.8.2 - 150) <3D8D16A2-7E01-3EA1-B637-83A36D353308> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
          0x7fff97a74000 - 0x7fff97ad7ff7  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <9ACD3AED-6C04-3BBB-AB2A-FC253B16D093> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
          0x7fff97ad8000 - 0x7fff97addfff  com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
          0x7fff97ade000 - 0x7fff97ae6fff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
          0x7fff97b7c000 - 0x7fff97bd8ff7  com.apple.Symbolication (1.3 - 93) <F2C7E0B6-B241-3020-B30A-0636D0FA3378> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
          0x7fff97c33000 - 0x7fff97c35fff  libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
          0x7fff97c47000 - 0x7fff97c4efff  com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
          0x7fff97cac000 - 0x7fff97cb7fff  com.apple.CommonAuth (3.0 - 2.0) <7A953C1F-8B18-3E46-9BEA-26D9B5B7745D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
          0x7fff97cb8000 - 0x7fff97ceefff  libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
          0x7fff97dc0000 - 0x7fff97dc3ff7  libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
          0x7fff97e22000 - 0x7fff97e49fff  com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
          0x7fff97fa9000 - 0x7fff97fe3ff7  com.apple.GSS (3.0 - 2.0) <970CAE00-1437-3F4E-B677-0FDB3714C08C> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

           

          External Modification Summary:

            Calls made by other processes targeting this process:

          task_for_pid: 2
          thread_create: 0
          thread_set_state: 0

            Calls made by this process:

          task_for_pid: 0
          thread_create: 0
          thread_set_state: 0

            Calls made by all processes on this machine:

          task_for_pid: 991
          thread_create: 0
          thread_set_state: 0

           

          VM Region Summary:

          ReadOnly portion of Libraries: Total=318.5M resident=212.5M(67%) swapped_out_or_unallocated=106.0M(33%)

          Writable regions: Total=132.7M written=23.2M(17%) resident=30.7M(23%) swapped_out=0K(0%) unallocated=102.0M(77%)

           

          REGION TYPE                  VIRTUAL
          ===========                  =======
          CG backing stores              1936K
          CG shared images               1184K
          CoreServices                   1904K
          MALLOC                         93.5M
          MALLOC guard page                48K
          Memory tag=240                    4K
          Memory tag=242                   12K
          STACK GUARD                    56.0M
          Stack                          12.1M
          VM_ALLOCATE                    19.1M
          __DATA                         20.1M
          __IMAGE                         528K
          __LINKEDIT                    101.6M
          __TEXT                        217.0M
          __UNICODE                       544K
          mapped file                    40.6M
          shared memory                   308K
          ===========                  =======
          TOTAL                         566.3M

           

          Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4

          Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

          Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

          Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620

          Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620

          AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)

          Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

          Network Service: AirPort, AirPort, en1

          Serial ATA Device: ST9500420AS, 500.11 GB

          Serial ATA Device: MATSHITADVD-R   UJ-898

          USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

          USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

          USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3

          USB Device: hub_device, 0x2001  (D-Link Corporation), 0xf103, 0xfa130000 / 6

          USB Device: PTZ-630, 0x056a  (WACOM Co., Ltd.), 0x00b1, 0xfa133000 / 11

          USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa134000 / 10

          USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa134200 / 12

          USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5

          USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

          USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9

          USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

          • 2. Re: Illustrator crashes on open Mountain Lion
            Mike Gondek2 MVP

            Does it launch with shift down? Your prefs should be fine becausue never launched, but to reset holding down shift cmd opt immediatley after starting illustrator.

             

             

            Utilities>Adobe Installers and uninstall Adobe Illustrator

            then reinstall

            • 3. Re: Illustrator crashes on open Mountain Lion
              Lakshya~Choudhary Community Member

              Update the Wacom drivers. (Also check by uninstalling the wacom).

               

              ~Lakshya

              • 4. Re: Illustrator crashes on open Mountain Lion
                Designicc Community Member

                Found a solution on another thread. I enabled the font Verdana - Illustrator CC crashes have now stopped. Running Mountain Lion OS X 10.8.4 (12E55).

                • 5. Re: Illustrator crashes on open Mountain Lion
                  JavieroF Community Member

                  Thanks for the help but it didn't work, reinstalled illustrator (even updated my sytem to mountain lion), erased preferences, activated fonts, updated wacom driver and nothing...

                  I guess I can say to adobe: Hey at least Photoshop works well... I'm thinking that those $50 bucks a month are starting to look really expensive now...

                   

                  Thanks

                  • 6. Re: Illustrator crashes on open Mountain Lion
                    JavieroF Community Member

                    It launches and gives me a message (error loadign plug ins) then it opens but on a weird limited mode where you can't do anything. Does this mean that a plug in is having problems? do you know which one?

                     

                    Thx.

                    • 7. Re: Illustrator crashes on open Mountain Lion
                      rbhunwal Adobe Employee

                      Is it possible for you to join the connect session:

                      https://my.adobeconnect.com/rbhunwal

                       

                      ~Raghuveer

                      • 8. Re: Illustrator crashes on open Mountain Lion
                        rbhunwal Adobe Employee

                        Issue resolved through connect. Culprit "wacexport.aip" plug-in which was added in the AI CC installed folder location.

                         

                        ~Raghuveer

                        • 9. Re: Illustrator crashes on open Mountain Lion
                          JavieroF Community Member

                          Thank you so much Raghuveer! now I can keep working on ai CC!

                          • 10. Re: Illustrator crashes on open Mountain Lion
                            rbhunwal Adobe Employee

                            Enjoy your CLOUD experience

                             

                            ~Raghuveer

                            • 11. Re: Illustrator crashes on open Mountain Lion
                              smallT Community Member

                              Hello Raghuveer, I have the same issue. Can you help me?

                              • 12. Re: Illustrator crashes on open Mountain Lion
                                rbhunwal Adobe Employee

                                Sure, please tell me about your prefered timings so that I can schedule the session.

                                 

                                ~Raghuveer

                                • 13. Re: Illustrator crashes on open Mountain Lion
                                  KarenSC Community Member

                                  Thanks to all the posts on this page - I now realise that the reason my CC Illustrator and Indesign were crashing was because of the wacexport.aip file mentioned above that belongs to the Wacom Inkling. The Inkling plugin is not compatible with CS6 or CC.

                                   

                                  I found a mention of it on this page in the release notes near the bottom - http://helpx.adobe.com/illustrator/release-note/illustrator-cs6-release-notes.html

                                  • 14. Re: Illustrator crashes on open Mountain Lion
                                    Monika Gause MVP

                                    Actually a CS6 compatible version of the Inkling is available from Wacom in case you need it. But not a CC version yet.

                                    • 15. Re: Illustrator crashes on open Mountain Lion
                                      JavieroF Community Member

                                      I know, inkling installs that extension everytime you restart, I ran a script to stop that (I found it on wacom's forums). Now everything is working. I'm sorry that I had to upgrade my system to Mountain Lion (or whatever the latest ct is) thinking it would help, now my laptop is really slow...