0 Replies Latest reply on Jun 28, 2013 9:45 PM by AngelaCannon

    Flash Player installed but not recognized


      I have been prompted to install Flash Player 11 on Amazon.  I attempted to install it from your website.  After following all instructions, it says that Flash Player 11 was successfully installed.  However, when I go back to Amazon (or any other site that plays video) it says that I need Flash Player 11 as if I never installed it!  I tried uninstalling Flash Player using your uninstall function from your website, then attempted to install Flash Player again with the same results:  it says that Flash Player was installed correctly, but nothing seems to recognize it when I try to play video.  Please help!