I am having the same problem. I uninstalled and re-installed. I installed PP CS6. It works but did not help PP CC
Adobe support was no help, they are not available until Monday, only installation staff.
>My system is Windows 7 64bit
More questions to answer in the Information FAQ http://forums.adobe.com/message/4200840
Especially, the exact brand/model of your graphics adapter and the exact device driver version
For example... for nVidia
How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
Based on the question from John T Smith, I downloaded the latest nVidia driver from my GTX 690. It fixed the problem. I guess the driver installed by Windows 8 was an older version.
Thanks for the guidance John.
>guess the driver installed by Windows 8 was an older version
Windows (any program) install discs are current THE DAY THEY ARE MADE
By the time the master disc goes to replication, and packaging, and distribution, and to a retailer... and finally to the buyer... the master image is out of date
When I built my wife's Win8 computer last November, the first thing I did was run Windows Update... which downloaded MANY Win8 updates
I also went to the AMD/ATI site for her video card... since the installed driver was, also, out of date
Also, while everything is working... make a full backup of your boot/software drive
The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything
Hi John, I upgraded the driver to newest version. The issue is still there unfortuanately. I use a Lenovo W530, graphic card is Nvidia Quadro K1000M. This graphic card is not a high-end card, but I don't think it is the issue. Otherwise, I won't even saw the footage's thumbnails on track. And my After Effects CC is fine.
Sorry for missing information, I was so frustrated by Adobe customer services' attitude. Thank you anyway.
Issue is still there...........................
Be sure to go into the Laptops BIOS and disable any onboard graphics. You want the nVidia to be the only option.
Also, what kind of media are you working with?
The footage I am editing is Sony AVCHD MTS file, but I have tried other footages (encoded by H264, AVI, MPEG2 and etc), same issue.
Issue solved, it is my graphic card. I can't choose GPU acceleration (CUDA & OPENGL), I have to choose software engine only.................... thank you though.
Issue solved, thank you for help. I can't believe that I stucked on this issue so long.................