6 Replies Latest reply on Jun 29, 2013 2:02 PM by xSandboxie

    Premiere Elements11 startet nicht!

    xSandboxie

      Hi,

      Mein Premiere Elements 11 lässt sich nicht öffnen. Der Prozess ist weniger als eine Sekunde da, dann ist er wieder weg. Ich habe das Programm schon neu installiert, aber es hat sich nichts verbessert, leider.

      Ich besitze Windows 7 Home Premium, und Photoshop Elements 11 funktioniert.

      Ich hoffe jemand von euch kann mir helfen.

       

      Danke im Voraus =)

       

      Jan

       

       

       

      In English:

       

      hi,

      My Premiere Elements 11 will not open. The process is less than one second there, then he's gone again. I've reinstalled the program, but it has not improved, unfortunately.

      I have Windows 7 Home Premium, and Photoshop Elements 11 works.

      I hope someone of you can help me.

       

      Thanks in advance =)

       

       

      Jan

        • 1. Re: Premiere Elements11 startet nicht!
          A.T. Romano Level 7

          Jan

           

          Have you gone through the steps

           

          a. Computer Environment and Premiere Elements 11 Windows System Requirements

          http://www.adobe.com/products/premiere-elements/tech-specs.html

           

          b. Have you tried deleting the specific 10.0 Folder in the route:

           

          Again use ONLY the route specified below. Do not get detoured by a folder named Premiere Elements 11.

           

          Local Disc C

          Users Folder

          Owner Folder

          AppData Folder

          Roaming Folder

          Adobe Folder

          Premiere Elements Folder

          11.0 Folder

          and in the 11.0 Folder is the Adobe Premiere Elements Prefs File.

           

          Typically I would suggest deleting just that Adobe Premiere Elements Prefs File which is one of the items in that 11.0 Folder. But if that does not resolve the problem, then I would delete that whole 11.0 Folder.

           

          Also make sure that you are working with Folder Options Show Hidden Files and Folder on in order to see the path above.

           

          Important. Do not take it for granted, check with the manufacturer of your video card to make sure that you have the latest video card driver installed.

           

          Do you have QuickTime latest version installed? And, are you running the program from a User Account with Administrative Privileges and/or have right clicked the program icon and selected Run As Administrator?

           

          We will be watching for your results.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere Elements11 startet nicht!
            xSandboxie Level 1

            Yes, I have the newest version of the Quicktime Player.

            Do you mean in the 11.0 Folder the Textdocument File named:"CAHeadless Plugin Loading" there is no other file .

            • 3. Re: Premiere Elements11 startet nicht!
              A.T. Romano Level 7

              xSandboxie

               

              Please check out the following screenshot of the path that you should be seeing Premiere Elements 11 Windows 7 64 bitPath.JPG

              Also, to see that path, Folder Options Show Hidden Files, Folders, and Drives should be on.

               

              FolderOptions.JPG

              Please let us know if that helped.

               

              Thanks.

               

              ATR

              • 4. Re: Premiere Elements11 startet nicht!
                xSandboxie Level 1

                ATR,

                 

                Here is the Path, but there is only one File.

                1.JPG

                And here are tho Folder Options:

                 

                2.JPG

                I have Windows 7 Home Premium, and Premiere Elements11 is an th Hard-Disc-Device D.

                I don't no what i'm making wrong, baut thank you for your help.

                 

                xSandboxie

                • 5. Re: Premiere Elements11 startet nicht!
                  A.T. Romano Level 7

                  xSandoxie

                   

                  What is on your Local Disc C? Are you using the typical hard drive for Local Disc C or do you have one of the SSD (Solid State Drives) for as your Local Disc C? Could you give us an idea of your computer drives setup?

                   

                  When you installed Premiere Elements 11 on your computer, did you accept the default save location for the program files or did you customize them in some way.

                   

                  Let us see what your answers are.

                   

                  Do you have an installation disc for Premiere Elements 11 or are you working from downloaded purchased files?

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: Premiere Elements11 startet nicht!
                    xSandboxie Level 1

                    ATR

                     

                    I don't have an SSD, its is a normal Harddrive. I don't changed some options, by installing Windows.

                    When I installed Premiere Elements 11 Student and teacher edition from a Disc, I changed the default saving location into: ":D\Adobe\Elements_11\Premiere Elements 11".

                    I hpe this helped you in some way.

                     

                    And thank you very very much for helping my, thank you.

                     

                    xSandboxie

                     

                    (sorry for the bad English, I hope its comfortable to read)