This could be a classic problem with your video driver.
- What OS are you running on?
- What video card do you have?
- What is the currently installed video driver?
- Is that the latest one available? If not, go to the nVidia, or AMD/ATI Web site, download and install the latest - test.
Good luck, and if that does not fix things, you will have probably ruled out the video driver, as being the cause.
Adding to what Hunt asked... if you have nVidia
How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
(and I do NOT use the Cloud !!!)
Ok thanks guys, that wasn't it but I figured it out.
It happens if you have Mercury Playback Engine GPU selected in a system with a non-supported GPU card! *sigh*
It was particularly hard to figure out because it's an option under project settings, not general preferences, so I skipped over it several times in my troubleshooting. Gah, hours of reinstalls wasted for nothing! But at least now I know. Hope this helps someone else out there if they ever come across the same thing.
Thank you for reporting your success.
Sorry about the uninstalls/reinstalls. I rather keep those in the back of the toolbox, but sometimes they DO fix thing, so are not to be discounted totally.
What if you have the supported card and are still having this problem?
NVIDIA GeForce GTX 675MX 1024 MB
iMac 27" Late 2012
I have to reset Premiere Pro and then start it back up to work only for a while and then it goes white again. I also have error compiling movie messages.