2 Replies Latest reply: Jun 30, 2013 9:41 PM by jacograaff RSS

    Illustrator CC shows up as being installed in the AAM but is not

    jacograaff Community Member

      The Adobe Application Manager - or Creative Cloud panel - Shows Illustrator as being installed (green arrow checked "up to date" ) - but I cannot find it anywhere on my system - no Shorcut - no registry entry - not in the default install location under program files of other Adobe apps - cannot find in search

       

      I opened control panel "Programs and Features" to Install/Uninstall software - clicked on illustrator cc to uninstall the app - Opened a dialogue and very quickly "uninstalled" the not installed app

       

      Still in Adobe CC panel

       

      Does not show up in control panel > "Programs and Features" anymore

       

      Where can I download the Executable or msi install file??

       

      I really like to purchase software and install it.

       

      -------------------------- the following is a rant ---------------------------------------

       

      Are you trying to follow the Apple philosophy to make things more "user-friendly" by hiding fucntionality. That might be fine for beginners - but you are making experienced and more technical advanced users frustrated by your dumbed-down approach.

       

      I have moved away from all apple - products and hardware because of this, since it takes control away from advanced users and also is an indication of a company trying to enforce their one-fits-all approach and owner-ship of customer behaviour.

       

      I took me months to decide to upgrade from cs5.5 to cs6 because of the published adobe change in it's approach to deployment of it's software. The fact that you are charging the rest of the world (Australia, etc..) 33% more for the same product is also an ongoing issue

       

      I am also in a process of surplanting Adobe tools with alternatives - After Effects <-> Nuke, Premiere <-> Vegas, Illustrator (you killed of freehand which where far more advanced than Illustrator) <-> Xara, Corel... , Photoshop <-> I do not have a great alternative for it but Canvas, Corelpaint, Gimp, Sketchbook are contenders, Dreamweaver <-> Haven't used it in years because of over focus on bloted adobe JS libraries and not enough support for coding and bad WYSIWYG - using PHPStorm and tools in Chrome, Director <-> Well that ship sailed when ADOBE attacked Macromedia and through aggressive lawsuits over patents that caused the death of Director by funds being cut in it's development and marekting, Flash <-> The adobe brand with it's bad behavior and over-reach (via postscript) in the early 90's started a war with Apple that resulted in the death of this very promising platform - now we are back in the stome-age with HTML5 and a miriad of JS-libraries, no decent hardware accelerated gfx, etc...

        • 1. Re: Illustrator CC shows up as being installed in the AAM but is not
          Jeff A Wright Employee Hosts

          Jacograaff which version of Windows are you using?  Have you tried closing and reopening the Creative Cloud application?  This will cause the application to refresh the list of installed and updated applications.

          • 2. Re: Illustrator CC shows up as being installed in the AAM but is not
            jacograaff Community Member

            Thanks for the help Jeff - Restarting helped.

             

            Jeff, my rant is not directed at you as an employee of ADOBE - your prompt feedback is appreciated and will aleviate some of the antagonism I feel against ADOBE because of the business unit's decisions with litlle regard of the user's buying and using the software.

             

            Shareholder must understand that if they try and force the hand that feeds them too far, it will stop.


            I love what the software engineers are doing with the software and appreciate the individuals whose job (ADOBE employees/help desk sub-contractors) it is to try and assist, but, ADOBE’s image is tarnished in my eyes by their new subscription policy they are forcing on end-users.

             

            So many great technologies have been killed of or completely missed an oppertunity to evovle to greatness. (Director, Freehand, Flash, Flex, etc...)