How did these users install GuideGuide? From Exchange Panel or use Extension Manager CC directly? Are there any special characters or non-ASCII characters in their user names?
GuideGuide is only available via the packaged downloaded from http://guideguide.me/, so they were installed directly through the EM. I'm not sure whether it was via a double click on the file or installed from the EM itself. I can inquire further if that's relevant.
Are there any special characters or non-ASCII characters in their user names?
Which names would those be? There are not any special characters in GuideGuide itself, and GuideGuide does not require any sort of personal information to run.
I mean the user account name, namely, <UserName> in "C:\Users\<UserName>" or "/Users/<UserName>".
I reproduced this problem when I disconnected my Internet connection. According to the log, the signature validation result is 52 (
ZXPSIGN_VERIFICATION_SUCCESS_BUT_CRL_CHECK_FAILED). It means that verification of signature and file references succeeds but verification of certificate revocation fails as CRL could not be downloaded. So I think the installation failure those users encountered was due to their Internet connection.
I've also had one user reporting this issue when trying to install my extension (which is made with Configurator). So it's not GuideGuide specific.
His system is:
- Mac OSX 10.8.4
- Extension Manager 184.108.40.2067
I just followed up re:disconnected internet. I'll report back once I hear something.
Re: special characters, the person I've been following up with does not appear to have special characters in their os user name. I also looked into the installation method and it looks like it was attempted via three methods:
- Initially tried right-clicking in Finder and "Open[ing] With..." and choosing ExtMgr CC.
- Also tried clicking the big Install button inside ExtMgr CC.
- Also tried File/Install Extension menu option inside ExtMgr CC.
I've had a few reports coming in too. My work around has just been to use a manual install method so far so good. What are you packaging with?