1 Reply Latest reply: Jul 1, 2013 11:36 PM by anarora RSS

    License Request

    mrdakota Community Member

      Below is a problem that a writer in my group is having. She are asked to put in the license key each time she opens any of the programs in the new Tech Comm Suite 4. Any Ideas?? I suggested that she uninstall and reinstall the entire suite to see if this corrects the problem. She is using Windows 7 O/S.

       

      Remember the issue I had last week with signing in to the software products with my license?

      Now it is requiring that I do that every time I launch each of the software products.

        • 1. Re: License Request
          anarora Adobe Employee

          Can you please share the following logs from the location %temp%

          amt3.log

          PDApp.log

          oobelib.log

          Also, it will be better if you first empty your temp directory so that the log contains just the relevant information. Once done, launch any product and try serializing it. Relaunch the product such that the serial number is asked again.

           

          Regards,

          Anchal

          Adobe Engineering