What version of After Effects are you currently using? (Exact version number will be helpful - not "CS6", but 11.0.2 or whatever it is.)
Have you installed any third-party codec packs like k-lite? I've seen those codec packs mess things up before.
I'm currently using 22.214.171.1248 CS6
and yeah I have installed a third-party codec pack... (k-lite), sould I remove it ?
Many users have had nothing but trouble after installing k-lite. I would clean it out completely. There are dozens of posts documenting problems with this codec pack.
I have heard folks say that K-lite is better now than it was, but I still wouldn't touch it with a ten-foot pole.
A lot of folks have to completely remove K-lite and all their Adobe stuff and reinstall their Creative Suite. Some folks have had to reinstall their entire operating system.
Before you go to such extremes, however, update your AE and see if that helps. You should be on 11.0.2x
The updates did fix a lot of things and hopefully it fixes this. If it doesn't, it's yet another example of k-lite messing up a system.
What the otehrs said - K-Lite is evil. It usurps your 4CC definitions and then your CoDecs are all messed up. Get rid of it, reinstall the Adobe programs.
I've updated it and tried to import the .MP4 and it still shows that error, now I have After Effects 126.96.36.199.
I can't see what is causing the problem here :\
If you haven't removed k-lite, that's definitely your problem.
You may have to reinstall your operating system to get rid of it.
I got rid of k-lite and it still doesn't import .MP4
Which flavor of XDCAM is this? Since it's in an .MP4 container it's probably XDCAM EX, but which variant is it? What is the source of the file? (Which camera/device/application created it?) Does Adobe Media Encoder read the file?
I rendered that XDCAM .MP4 from Sony Vegas 12 and yes it is XDCAM EX.
It used to red it but now it suddenly stopped for some reason...
Can After Effects or AME import a different XDCAM EX file?
What settings did you use in Vegas to write the file?
They both don't import the ones that are exported from Sony Vegas 12 (but they used to) and the settings are "HQ 1280x720-30p, 35 Mbps VBR"
Can you send me a file that doesn't work? A small sample would be best. Please send to kurkoski -at- adobe -dot- com.
I sent you it!
The file you sent imports and plays back in After Effects CS6 (11.0.2) and After Effects CC (12.0) on both my Windows 7 and Mac OS 10.8 machines. This likely indicates that there's something askew on your computer.
Do you have any video capture hardware (AJA, Blackmagic, Matrox, etc.) installed? Are the drivers up-to-date? Does uninstalling these drivers fix the problem? Do you have any other video codecs or drivers installed? Are your graphics card (Nvidia) drivers up-to-date?
Have you tried reinstalling After Effects? Have you tried clearing the AE preferences? In the preferences, are the media cache and disk cache assigned to drives with sufficient disk space? Have you tried clearing these caches?
Out of curiosity, if you do the following in AE can you import the file?
- Open the Import File dialog
- At the bottom of the dialog, change the Files Of Type selection to to All Files (*.*)
- Select the MP4 file
- Change the Format selection to MPEG Optimized, MXF, QuickTime, or AVI (try all of these)
- Click Open
I got rid of k-lite and it still doesn't import .MP4
Well, then it sounds like k-lite messed up the system too much and you're going to have to reinstall your operating system.
I was holding back on making this recomendation pending Mr. Kurkoski's tests with your files so, barring any of his questions hinting at a possible solution, you're probably going to have to bite the bullet and do a full OS reinstall.
Ignore this terrible advice. Some people here blame every single problem on K-Lite, never with any sort of proof, just based on bad assumptions and myths. You should never re-install Windows to fix a simple software problem.
* K-Lite does not modify, remove, damage, or touch any Adobe product or related codecs in any way.
* K-Lite does not damage or mess up systems.
* Uninstalling K-Lite will correctly remove all its codecs and settings. It does a thorough cleanup of the registry. It reverts tweaks and restored things such as file associations to original backed up values. It does not leave anything behind. It does not make any permanent changes to your system.
* K-Lite has special functionality for detecting and fixing several types of codec related problems. For example left-over codec references in the registry. It is well know for its ability to actually fix problems instead of creating them.
Anyone who does not believe the above can easily verify it for themselves by creating and comparing snapshots of their filesystem and registry before install and after uninstall. Specialized tools exist for that purpose.
It is of course possible that a compatibility problem exists between a specific codec (from a pack or standalone) and another program. That can happen with manually installed codecs as well. But if a problem continues after uninstalling a codec (pack), then it is highly unlikely that that codec (pack) is responsible. When in doubt, just contact the codec developers, they are very knowledgable and helpful.
Here are some tips for diagnosing codec problems:
1) Create a list of all installed codecs. Codec Tweak Tool can generate a detailed log, and is able to filter out the standard stuff from Windows, so you can see just the third party ones. That should allow Tim to see if you got any bad ones installed. You would be surprised what kind of garbage gets installed by certain programs such a video converters.
2) Analyze a problematic file with MediaInfo. This is a tool that shows details about media files. That allows you to give others detailed information about the type of file and its audio/video contents.
3) Test playback in Windows Media Player. This will use either Media Foundation or DirectShow filters.
4) Test playback in GraphStudioNext. This is a special DirectShow testing tool. It shows you exactly which filters its uses.
5) Test playback in QuickTime player. Some programs, including AE, use QuickTime for encoding/decoding. A broken QuickTime installation (or one of its dependencies) is a common cause of AE problems.
Thanks for these tips man! I will try fixing this problem and thanks to all of you guys who replied, really appreciated.