9 Replies Latest reply on Jul 11, 2013 6:59 PM by Carl Sun

    No programs listed in Extension Manager CC on Mac

    James Teague

      Hello,

       

      I am trying to install some extensions in Illustrator and Photoshop but none of the programs are listed in the Products column on the right hand side.  I have search the forums for workarounds and such and still no luck.  I have uninstalled all programs and re installed and still the same issue.  Any help would be greatly appreciated!!!!

       

      Mac 10.8.3

        • 1. Re: No programs listed in Extension Manager CC on Mac
          Carl Sun Level 4

          Did you install Illustrator CC and Photoshop CC in plugable external disk? Extension Manager can't support this case well.

           

          You can launch Adobe ExtendScript Toolkit CC or CS6, input "BridgeTalk.__diagnostics__;" (exclude double-quotes), then click "Debug->Run", you will get diagnostics information in Javascript Console window at the top right corner.

           

          Please check whether Illustrator CC or Photoshop CC have been listed under "Targets" section, and they has correct path and exename. If the path displayed is not consistent with the actual installation path, Extension Manager CC can't list the products because Extension Manager CC can't find the products in that path.

          • 2. Re: No programs listed in Extension Manager CC on Mac
            slayazz Level 1

            I have the same problem, but the above makes absolutely NO sense to me!

            • 3. Re: No programs listed in Extension Manager CC on Mac
              Carl Sun Level 4

              Do you mean the Javascript Console window output is all consistent with your application installation?

              • 4. Re: No programs listed in Extension Manager CC on Mac
                slayazz Level 1

                I didn'y understand, what you mean tbut after looking again i get:

                 

                Result: BridgeTalk Diagnostics

                ----------------------

                 

                    Info:

                        Name = estoolkit-4.0

                        Status = PUMPING

                        Group = cs

                        Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                        Version = 2.0

                        Build = ES 4.5.5

                        Next serial number = 40

                        Logging: = OFF

                        Now = 10:02:46

                 

                        Messages:

                            Message Version = 2.05

                            Authentication = ON

                            Digest = ON

                 

                    Thread: estoolkit-4.0#thread

                        Avg. pump interval = 74ms

                        Last pump = 57ms ago

                 

                        Ping: 7

                 

                            ECHO_REQUEST: ECHO_RESPONSE

                                Timeout = undefined

                                Handler = undefined

                 

                            STATUS: PUMPING

                                Timeout = undefined

                                Handler = undefined

                 

                            MAIN: MAIN

                                Timeout = undefined

                                Handler = installed

                 

                            LAUNCHED: LAUNCHED

                                Timeout = undefined

                                Handler = installed

                 

                            DIAGNOSTICS: DIAGNOSTICS

                                Timeout = undefined

                                Handler = installed

                 

                            INFO: INFO

                                Timeout = undefined

                                Handler = installed

                 

                            SETUPTIME: thread=1ms, left=27ms

                                Timeout = undefined

                                Handler = undefined

                 

                    Instances: 3

                 

                        estoolkit-4.0#dbg:

                 

                                msg[10:02:46]: 00000035

                                    @BT>Version = 2.05

                                    Target = estoolkit-4.0#dbg

                                    Sender = estoolkit-4.0#dbg

                                    Sender-ID = localhost:mac826

                                    Timeout = 10:02:47

                                    Type = Ignore

                                    Response-Request = Timeout

                                    Headers = (no headers)

                                    Timestamp = 10:02:46

                                    Serial-Number = 35

                                    Received = undefined

                                    Result = undefined

                                    Error = undefined

                                    Body = (empty)

                 

                            Incoming: 1

                 

                            Outgoing: 0

                 

                            Handler: 9

                                ExtendScript = for all messages

                                Error = for only msg #25

                                Error = for only msg #27

                                Error = for only msg #31

                                Result = for only msg #35

                                Error = for only msg #35

                                Timeout = for only msg #35

                                Result = for only msg #37

                                Error = for only msg #37

                 

                        estoolkit-4.0#estk:

                 

                                msg[10:02:46]: 00000037

                                    @BT>Version = 2.05

                                    Target = estoolkit-4.0#estk

                                    Sender = estoolkit-4.0#dbg

                                    Sender-ID = localhost:mac826

                                    Timeout = 10:12:46

                                    Type = Debug

                                    Response-Request = Result Error

                                    Headers = (no headers)

                                    Timestamp = 10:02:46

                                    Serial-Number = 37

                                    Received = undefined

                                    Result = undefined

                                    Error = undefined

                 

                                    Body: 107 bytes

                                        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                 

                            Incoming: 1

                 

                            Outgoing: 0

                 

                            Handler: 1

                                ExtendScript = for all messages

                 

                        estoolkit-4.0: (main)

                 

                            Incoming: 0

                 

                            Outgoing: 0

                 

                            Handler: 1

                                ExtendScript = for all messages

                 

                    Targets: 3

                        Connector = PCD

                 

                        Installed: 0

                 

                        Running: 0

                 

                            estoolkit-4.0: PUMPING

                                Group = cs

                                Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                Display Name = ExtendScript Toolkit CC

                                MsgAuthentication = ON

                                MsgDigest = ON

                                ESTK = ON

                                Status = PUMPING

                 

                                Info:

                                    Group = cs

                                    Version = 2.0

                                    Build = ES 4.5.5

                                    Next serial number = 43

                                    Logging: = OFF

                                    Now = 10:02:46

                 

                                    Messages:

                                        Message Version = 2.05

                                        Authentication = ON

                                        Digest = ON

                 

                                Thread: estoolkit-4.0#thread

                                    Avg. pump interval = 74ms

                                    Last pump = 260ms ago

                 

                                    Ping: 7

                 

                                        ECHO_REQUEST: ECHO_RESPONSE

                                            Timeout = undefined

                                            Handler = undefined

                 

                                        STATUS: PUMPING

                                            Timeout = undefined

                                            Handler = undefined

                 

                                        MAIN: MAIN

                                            Timeout = undefined

                                            Handler = installed

                 

                                        LAUNCHED: LAUNCHED

                                            Timeout = undefined

                                            Handler = installed

                 

                                        DIAGNOSTICS: DIAGNOSTICS

                                            Timeout = undefined

                                            Handler = installed

                 

                                        INFO: INFO

                                            Timeout = undefined

                                            Handler = installed

                 

                                        SETUPTIME: thread=1ms, left=27ms

                                            Timeout = undefined

                                            Handler = undefined

                                ExeName = ExtendScript Toolkit.app

                 

                            exman-7.0:

                                Group = cs

                                Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                Display Name = Adobe Extension Manager CC

                                MsgAuthentication = ON

                                MsgDigest = ON

                                ESTK = OFF

                                BundleID = com.adobe.exman

                                Status = (not running)

                                ExeName = Adobe Extension Manager CC.app

                 

                            photoshop-70.032:

                                Group = cs

                                Path = /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app

                                Display Name = Adobe Photoshop CC

                                MsgAuthentication = ON

                                MsgDigest = ON

                                ESTK = ON

                                BundleID = com.adobe.Photoshop

                                Status = (not running)

                                ExeName = Adobe Photoshop CC.app

                 

                        Installed: 2

                 

                        Running: 1

                 

                        Groups: 140

                 

                            cs3:

                                acrobat-8.0

                                aftereffects-8.0

                                soundbooth-1.0

                                bridge-2.0

                                contribute-4.5

                                devicecentral-1.0

                                dreamweaver-9.0

                                encore-3.0

                                estoolkit-2.0

                                fireworks-9.0

                                flash-9.0

                                illustrator-13.0

                                indesign-5.0

                                indesignserver-5.0

                                incopy-5.0

                                photoshop-10.0

                                premiere-3.0

                                premierepro-3.0

                                stockphotos-1.5

                                audition-3.0

                 

                            cs4:

                                acrobat-9.0

                                aftereffects-9.0

                                soundbooth-2.0

                                bridge-3.0

                                contribute-5.0

                                devicecentral-2.0

                                dreamweaver-10.0

                                encore-4.0

                                estoolkit-3.0

                                fireworks-10.0

                                flash-10.0

                                illustrator-14.0

                                indesign-6.0

                                indesignserver-6.0

                                incopy-6.0

                                photoshop-11.*

                                premierepro-4.0

                                audition-4.0

                                ame-1.0

                                exman-2.0

                 

                            cs5:

                                acrobat-9.0

                                aftereffects-10.0

                                soundbooth-3.0

                                bridge-4.0

                                contribute-6.0

                                devicecentral-3.0

                                dreamweaver-11.0

                                encore-5.0

                                estoolkit-3.5

                                fireworks-11.0

                                flash-11.0

                                illustrator-15.0

                                indesign-7.0

                                indesignserver-7.0

                                incopy-7.0

                                photoshop-12.*

                                premierepro-5.0

                                audition-5.0

                                ame-2.0

                                exman-3.0

                                flashbuilder-4.0

                                flashcatalyst-1.0

                 

                            ts1:

                                captivate3-en_us

                                captivate3-fr_fr

                                captivate3-it_it

                                captivate3-ja_jp

                                captivate3-es_es

                                captivate3-de_de

                 

                            ts2:

                                captivate-4.0

                 

                            el2:

                                captivate-5.0

                 

                            as1:

                                acrobat-10.0

                 

                            ts3:

                                robohelp-9.0

                                framemaker-10.0

                 

                            cs55:

                                aftereffects-10.5

                                audition-4.0

                                bridge-4.1

                                contribute-6.1

                                devicecentral-3.5

                                dreamweaver-11.5

                                encore-5.1

                                estoolkit-3.6

                                fireworks-11.1

                                flash-11.5

                                illustrator-15.1

                                indesign-7.5

                                indesignserver-7.5

                                incopy-7.5

                                photoshop-55.*

                                premierepro-5.5

                                ame-2.5

                                exman-5.5

                                flashbuilder-4.5

                                flashcatalyst-1.5

                                switchboard-2.0

                 

                            el25:

                                captivate-5.5

                 

                            cs60:

                                aftereffects-11.0

                                audition-5.0

                                bridge-5.*

                                contribute-6.88

                                devicecentral-4.0

                                dreamweaver-12.0

                                encore-6.0

                                estoolkit-3.8

                                fireworks-12.0

                                flash-12.0

                                illustrator-16.*

                                indesign-8.0

                                indesignserver-8.0

                                incopy-8.0

                                photoshop-60.*

                                premierepro-6.0

                                ame-6.0

                                exman-6.0

                                flashbuilder-4.52

                                switchboard-2.0

                                prelude-1.0

                                speedgrade-6.0

                 

                            el60:

                                captivate-60.*

                 

                            ts4:

                                robohelp-10.0

                                framemaker-11.0

                 

                            cs70:

                                audition-6.0

                                bridge-6.*

                                dreamweaver-13.0

                                encore-7.0

                                fireworks-13.0

                                flash-13.0

                                illustrator-17.*

                                indesign-9.*

                                indesignserver-9.0

                                incopy-9.*

                                photoshop-70.*

                                premierepro-7.0

                                ame-7.0

                                exman-7.0

                                flashbuilder-5.0

                                prelude-2.0

                                estoolkit-4.0

                                aftereffects-12.0

                 

                            el70:

                                captivate-70.*

                 

                            cs70:

                                switchboard-3.*

                ----------------------

                 

                 

                Thanks again

                • 5. Re: No programs listed in Extension Manager CC on Mac
                  Carl Sun Level 4

                  The output shows that you only installed one CC program which Extension Manager CC supports: Photoshop, and the installation path is /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app. Could you confirm that this path is correct?

                  • 6. Re: No programs listed in Extension Manager CC on Mac
                    slayazz Level 1

                    That path is correct.

                     

                    But i have LOADS of apps installed, this shows a couple but I also have illustrator and indesign

                    cloud.png

                    • 7. Re: No programs listed in Extension Manager CC on Mac
                      James Teague Level 1

                      No programs or paths show up in mine when I run BridgeTalk.__diagnostics__;

                       

                      Result: BridgeTalk Diagnostics

                      ----------------------

                       

                          Info:

                              Name = estoolkit-4.0

                              Status = PUMPING

                              Path

                              Version = 2.0

                              Build = ES 4.5.5

                              Next serial number = 18

                              Logging: = OFF

                              Now = 05:57:57

                       

                              Messages:

                                  Message Version = 2.05

                                  Authentication = ON

                                  Digest = ON

                       

                          Thread: estoolkit-4.0#thread

                              Avg. pump interval = 74ms

                              Last pump = 40ms ago

                       

                              Ping: 7

                       

                                  ECHO_REQUEST: ECHO_RESPONSE

                                      Timeout = undefined

                                      Handler = undefined

                       

                                  STATUS: PUMPING

                                      Timeout = undefined

                                      Handler = undefined

                       

                                  MAIN: MAIN

                                      Timeout = undefined

                                      Handler = installed

                       

                                  LAUNCHED: LAUNCHED

                                      Timeout = undefined

                                      Handler = installed

                       

                                  DIAGNOSTICS: DIAGNOSTICS

                                      Timeout = undefined

                                      Handler = installed

                       

                                  INFO: INFO

                                      Timeout = undefined

                                      Handler = installed

                       

                                  SETUPTIME: thread=0ms, left=1ms

                                      Timeout = undefined

                                      Handler = undefined

                       

                          Instances: 3

                       

                              estoolkit-4.0#dbg:

                       

                                      msg[05:57:57]: 00000013

                                          @BT>Version = 2.05

                                          Target = estoolkit-4.0#dbg

                                          Sender = estoolkit-4.0#dbg

                                          Sender-ID = localhost:mac57349

                                          Timeout = 05:57:58

                                          Type = Ignore

                                          Response-Request = Timeout

                                          Headers = (no headers)

                                          Timestamp = 05:57:57

                                          Serial-Number = 13

                                          Received = undefined

                                          Result = undefined

                                          Error = undefined

                                          Body = (empty)

                       

                                  Incoming: 1

                       

                                  Outgoing: 0

                       

                                  Handler: 9

                                      ExtendScript = for all messages

                                      Error = for only msg #3

                                      Error = for only msg #5

                                      Error = for only msg #9

                                      Result = for only msg #13

                                      Error = for only msg #13

                                      Timeout = for only msg #13

                                      Result = for only msg #15

                                      Error = for only msg #15

                       

                              estoolkit-4.0#estk:

                       

                                      msg[05:57:57]: 00000015

                                          @BT>Version = 2.05

                                          Target = estoolkit-4.0#estk

                                          Sender = estoolkit-4.0#dbg

                                          Sender-ID = localhost:mac57349

                                          Timeout = 06:07:57

                                          Type = Debug

                                          Response-Request = Result Error

                                          Headers = (no headers)

                                          Timestamp = 05:57:57

                                          Serial-Number = 15

                                          Received = undefined

                                          Result = undefined

                                          Error = undefined

                       

                                          Body: 107 bytes

                                              Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                       

                                  Incoming: 1

                       

                                  Outgoing: 0

                       

                                  Handler: 1

                                      ExtendScript = for all messages

                       

                              estoolkit-4.0: (main)

                       

                                  Incoming: 0

                       

                                  Outgoing: 0

                       

                                  Handler: 1

                                      ExtendScript = for all messages

                      ----------------------

                      • 8. Re: No programs listed in Extension Manager CC on Mac
                        Carl Sun Level 4

                        Normally CC applications will write the installation information to the PCD during installation. Extension Manager CC will read PCD to know which apps are installed and where they are installed via BridgeTalk. In your case Illustrator, InDesign and Dreamweaver didn't write information to PCD so Extension Manager CC can't list them. This is issues of their installers.

                         

                        I can't figure out why PS is not listed by Extension Manager CC.

                        • 9. Re: No programs listed in Extension Manager CC on Mac
                          Carl Sun Level 4

                          You have to ask in forum of those apps why they didn't write installation information to PCD.