23 Replies Latest reply: Nov 5, 2013 12:50 PM by tiffany4848 RSS

    Redeem codes do not work

    mimoskw Community Member



      I received codes to redeem my Captivate / Presenter licenses.

      When i go to https://creative.adobe.com/redeem and enter the code, I get an error that 'this card was purchased in a country that does not match you Adobe ID'.

      It says nothing about which countries, so I can't play around with my Adobe ID account to change the country (if that is possible at all).


      I sent emails to local Polish help desk but since 27.06 they haven't solved the problem.


      Within 24-hours I need to send published files to customer and I cannot do that.


      Please help!!!!