Please provide us diagnostic log for all the crashes you have mentioned, specifiying the scenarios. Send them to email@example.com
To create diagnostic log, follow this -> http://help.adobe.com/en_US/presenter/using/WS16484b78be4e1542-766b36611370cc9e7b7-7ffc.ht ml
Please try this scenario and check whether crash is reproducible:-
1) Launch and close video Creator, unplug your camera, and launch again.
Are you able to record with any other camera in your desktop?
Just to make sure, did you installed logitech camera driver from manufacturer site or CD that comes with the cam?
As you are already informed, we would like to discuss the issue in connect, but we would like to have these information beforehand.
Adobe Presenter Engg. Team
I opened creator, closed creator, disconnected my webcam (Logitech c920) and opened creator again.I got the crash again... I didn´t manage to relaunch creator (even after disconnecting the webcam). I have another webcam, a microsoft Lifecam Cinema. I restarted my computer, unistalled Presenter, reinstalled presenter. Connected the new webcam, tried to launch creator and CRASH. I didn´t mange to launch it even for the first time. I disconnected the webcam, unistalled presenter 9, reinstalled presenter 9, restarted the computer with my logitech c920 connected back again. Crash now in the first time trying to launch creator... So, things got worse now: I can´t even open creator, even after uninstalling and reinstalling it, removing preferences.
I tried to generate the logs, as you asked, but it always CRASHED right after I clicked YES in the popup alert about the software diagnosis mode. No log could ever been generated.
I use others programs that require my webcam and everything works fine. I can record myself with no problems at all.
All my drivers are up to date, including my logitech webcam´s (latest version downloaded from the logitech site).
What other actions I could take to solve that?
I must tell that even Directx and Silverlight are up-to-date...
1 person found this helpful
Dear friends at Adobe and Presenter Users,
I have received a fabulous support from the Adobe Presenter Eng Team and they solved the problem I was having with Adobe Video Creator. Somehow, they analysed the crash logs and discovered that 2 vdp source dll were causing the problem. After knowing that, I figured out I had a Motorola bluetooth support installed in my computer and the dll that were causing the problem belonged to that software. This program must have been installed in my computer by another application. I don´t have a motorola mobile and don´t use any device connected via bluetooth. So I uninstalled it and Adobe Video Creator became 100% functional. I wanted to share the good news with you guys and also stress all my thanks to the support team. You rule. I hope this short testimonial help users in the future to avoid having similar problems.
Best regards to you all,
Thanks for your feedback!