Check the resolution of the JPEG.
Incidentally, MS Word tends to handle PNG files much better than TIFFs or JPEGs. Just something to try.
Thanks for responding, station_two
All of the files -- tif, CS6 jpg, CS4 jpg, (and PNG, at your suggestion) -- have identical pixel size and resolution settings. Only the CS6 jpg displays at the wrong size in Word.
That must be a weird MS Word bug. Perhaps it's programmed to treat all JPEGs at 72 ppi or something.
As a confirmed JPEG hater, I'm not really surprised, though.
The fact that Word displays JPGs saved by Photoshop CS4 correctly, and only shows the problem with JPGs saved by CS6, indicates this is something about the way CS6 writes the file.
Maybe. But I can't reproduce your issue in CS6 13.0.5 on my Mac under Lion 10.7.5.
So it could also be an interaction between your OS and your version of Photoshop.
Or your Photoshop preferences file could be corrupted.
Or it could indicate a bug in Word reading the metadata from the JPEG file.
If Word isn't reading the EXIF or XMP metadata correctly, it could lose the resolution info.
And any minor change to the metadata might have exposed a problem in Word's metadata parsing.
So: which version of Word? And have you checked to see if Microsoft knows about this issue?
I'm using Word 2000, so not a recent version. And no, I haven't taken it up with Microsoft yet.
Word does read the EXIF resolution metadata correctly from the CS4 file, so I guess there is some difference between the CS4 and CS6 files.
I just did some tests and I think I have found the source of the problem:
I used Photoshop CS6 to save two JPG files, identical except for the units used to specify Resolution (in the Image Size dialog box), then looked at the EXIF metadata of the two files with EXIFtool.
One file was Resolution: 240 Pixels/Inch, and the pertinent EXIF fields were
For the other file I selected Pixels/Centimeter, so it became 94.488 Pixels/Centimeter, and the
pertinent EXIF fields were
So, Photoshop failed to set the correct ResolutionUnit in the EXIF metadata. And a confirmation that this might be the root cause is that Word is displaying the bad file at two-and-a-half times the correct size (1 inch = 2.54 cm). Bingo!
Should I make a formal bug report, or is this enough?
I followed your steps in your last post, and I still cannot replicate such an issue on my Mac.
Using a version that old, I think I know what the problem is.
Word is looking for old JFIF metadata, which no longer exists in EXIF standard JPEG files (which replaced JFIF over 10 years ago).
As far as we know, Photoshop does set the correct resolution in EXIF and XMP, and works well with applications that follow the metadata standards.
But you have a very old version of Word that was released around the same time as the standards were changing, and probably does not read the modern EXIF or XMP standard metadata.
Thanks Chris, that's interesting. I'm happy to accept that Word 2000 does not comply with the current standards.
But why is Photoshop writing the wrong value for 'ResolutionUnit' in the EXIF, as shown by ExifToolGUI? I am happy to provide some sample files...
That... we'll have to check on.
I haven't heard of any other applications having problems with the Photoshop metadata - so it might just be a display bug in EXIFTool, but we'll double check to make sure.
It actually doesn't write any value there, I guess, so Word (and many other applications, by the way) assumes your resolution is 72dpi.